Korean Airlines has excellent service. Staff are attentive and friendly, always willing to help and provide comfort. Airport is very clean and has free sleeping areas for transit travelers which must be duplicated in every international airport. If given the choice, I will always ride Korean Airlines for my international travel.
They ran out of the bibimbap in economy
The crew members are very kind and their respond was so fast.
Ưu: "crew was nice. not enough space in overhead stow. other passengers bag ate up my legroom"
Khuyết điểm: "Can’t say anything but when travel again we’ll still choose Korean Airlines. We love it."
Ưu: "Crew super nice, appreciated all the free food that was provided during flight and hot towel."
Khuyết điểm: "Comfort of seats"
Ưu: "I like ailes center seat it's easy to get in or out."
Khuyết điểm: "Should have the option for reserved the seat not only priority travelers ."
Ưu: "I always love Korean Air crew, you do have 5-star staff!"
Khuyết điểm: "I can’t think of anything for now! Overall I had a great flight."
Ưu: "Everything. Seat...crew...food...all of it."
Khuyết điểm: "Can't think of anything. All was great."
Ưu: "The 2nd flight plane was alright"
Khuyết điểm: "Flight attendants have poor English and get upset if you ask for snacks or anything that makes them have to get supplies"
Ưu: "They are always friendly and comfortable seating"
Ưu: "Service was great and flight landed safe. Korean food was delicious."
Ưu: "Overall flight journey is better."
Khuyết điểm: "The person next to me asked two crew members what is inside in the sandwich as he is a Muslim. But those two gave different answers and confused him. So, he did not have it. Neither did others."
Khuyết điểm: "I missed my flight on my way to the destination and I could not find a way to contact Kayak.. Because of my missed flight my flight return back I could not take it either. How can I get refund for a flight I could not take?"
Khuyết điểm: "flew from seattle on delta. i paid for korean air but delta put me on delta going from boston to seoul. very disappointed with the experience going to seoul."
Ưu: "How often i was fed"
Khuyết điểm: "I wanted to upgrade and they said no even rhough it wasnt full"
Khuyết điểm: "late departure"
Ưu: "Food, would of liked snacks or dessert."
Khuyết điểm: "Would of like more movie choices"
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Reliable, quick boarding, Incheon is a nice airport"
Ưu: "Superb courtesy and attention."
Khuyết điểm: "Delayed for 2 hours. Otherwise staff and service was good"
Ưu: "Great service, very clean"
Khuyết điểm: "Flight was delayed"
Ưu: "Staff are friendly and accommodating. Service is prompt. Entertainment is somewhat limited compared to other airlines, such as Delta, but they have a good variety."
Khuyết điểm: "Flight was delayed for 2 hours from Seoul to SGN. The boarding gate was changed a couple of time, it was very confusing & chaotic. The airplane was very old & the seats were not comfortable."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Ưu: "Food and accommodating flight attendants."
Ưu: "Landed safe"
Khuyết điểm: "2 hours on tarmac waiting....terrible. Didn't eat the food"
Ưu: "They are family oriented."
Khuyết điểm: "On the way to Seoul the children were screaming but I guess there's nothing anyone could do about it."
Ưu: "Most people sleep as this is a connection from other long flights."
Ưu: "Service of the flight attendants was excellent, they were courteous, pleasant and professional sort of like the old days of the flying industry. Language was a bit difficult for me to interpret however they took whatever time needed to make sure I understood their communication. Everything is tidy and clean. A good variety of movies, games, music and information channels was provided.I will fly korean Air in the future."
Khuyết điểm: "Boarding was a challenge because the gate staff did not announce in English. It would be more organized if they boarded sets of rows in sequence instead of mass boarding for economy. Also had a problem with transfer at Bangkok Airport. Fortunately I had adequate time for the connecting flight but the transfer area was not opened until 7pm. The transfer process is all new to me and not really easy to understand until the first experience. The Arrival and departure boards rotate airline information which was initially difficult to understand. The headsets were a problem in reference to fitting, volume and quality of tone."
Ưu: "The cabin attendants were very attentive. Food and beverages were appreciated. Hot cloths to refresh ourselves were also appreciated. Needless to say, the skill of the personnel in the cockpit is also acknowledged. The blankets, pillow, and water were also a nice touch."
Khuyết điểm: "The seats were comfortable, but I wish they had more cushioning for this long flight."
Ưu: "Good service. All attendants and crews were nice and friendly."
Khuyết điểm: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Ưu: "Friendly service. Seats and temperature in cabin was comfortable. Meals were tasty and good portion."
Khuyết điểm: "Slight delay in departure"
Khuyết điểm: "The delay of 2 1/2 hours was difficult Arrived at 2 a.m. and not 1045 pm. No reason given for the delay"
Ưu: "There was plenty of room with empty seats."
Khuyết điểm: "The breakfast food was not good. Some of the staff couldn't speak English."
Ưu: "First class service even n economy."
Ưu: "perfect service"
Khuyết điểm: "n/a"
Khuyết điểm: "The flight attendant didn't speak much English also they didn't tell the passengers to ascend the seat when serving the food"
Ưu: "The flight was on time and the food was acceptable."
Khuyết điểm: "One of the flight attendants did not speak English so it was hard to communicate with him. The reservationist also told my friend that she had a seat that was like an Isle seat but it was next to the window with no exit access. The only exit access was passing the person next to her which is what she was trying to avoid."
Ưu: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
Ưu: "The take off and landing. Pilots are very good."
Khuyết điểm: "The restroom lacks basic tissue and paper cups."
Ưu: "Although I flew Coach, the flight attendant crew was outstanding. Polite, professional and extremely courteous."
Khuyết điểm: "The menu selections were adequate.... video and entertainment left a lot to be desired."
Ưu: "Great service by all. Very friendly and helpful staff. Thank you for an enjoyable and smooth flight!"
Ưu: "Great service and entertainment"
Khuyết điểm: "Food was no good"
Ưu: "I flew from Tokyo to Seoul on Korea Air. I was very impressed by how comfortable the airplane was. It had the most leg room of any flight that I have taken in recent memory. The entertainment system worked well and had a number of good options for movies and TV shows in English. Korea Air served a nice lunch on the flight which was a mix of Western and Korean food."
Khuyết điểm: "The flight had a large number of young children on board. At any one time, at least one of them was crying. But I can't blame Korea Airlines for this problem."
Ưu: "I liked the flight entertainment and the food, generally. I found some staff members extremely friendly and others less so."
Ưu: "Food was great"
Khuyết điểm: "Headphone jack in seat didn't work correctly"
Khuyết điểm: "I have to wait for my next flight about 8 hours ."
Ticket flight selling should more detail at each a few countries when transit to Vietnam Ho Chi City. Unfortunately, I could not take this flight which was July 22 because i have to transfer airport in Japan. So that, I had to pay another ticket one way to Vietnam and in difference day.
Once again, great crew….. Fast, efficient, and helpful
They gave me the seat next to a very large person!!!
When the flight arrived with a delay at HND, international transit pass angered were allowed to off board. We were nearly late for the domestic transient though… then when we off board, we were advised that we won’t be able to transit on time but we were not offered a hotel but hotel search help. Not a joke regardless the reason. 2,800$ ticket but hotel of 80$ can’t be paid by the airlines? It’s the government policy staffs told us kidding! I won’t fly with Japan airlines from now on although my wife is a Japanese. Cheap flag carrier of Japan. Shame on them.
Overall, very good trip. I would definitely fly with Japan Airlines again. Food choices are Japanese-centric, flying back to Los Angeles after being in Asia two weeks, something different would have been nice. But overall, very good.
Khuyết điểm: "I received a scam ticket. I could not board and had to use another airline and flight website to find another ticket."
Ưu: "The service and food was great. Plains are new."
Ưu: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Khuyết điểm: "Communication"
Ưu: "Professional and friendly crew"
Khuyết điểm: "Food quality from Jakarta is bad"
Khuyết điểm: "Very professional and friendly crew. Food quality was excellent."
Khuyết điểm: "More movie choices. More substantial second meal."
Ưu: "Crew was attentive and informative of delays"
Khuyết điểm: "This was American Airlines .. my Bags came out late even though i was in Biz Class"
Khuyết điểm: "Boarding in New York could have been better organized"
Khuyết điểm: "food"
Ưu: "Everything. I always enjoy my flights with JAL."
Khuyết điểm: "I am satisfied with AA overall."
Ưu: "The crew and food both are amazing."
Ưu: "crew was professional, attentive and polite"
Ưu: "Spacious leg room."
Khuyết điểm: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Ưu: "Staff and service good"
Khuyết điểm: "777-300 plane business class very old and tired"
Ưu: "Beautifully presented and tasty Japanese food. Electronic windows."
Khuyết điểm: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."
Ưu: "Flight experience in JAL is excellent."
Ưu: "Great service. Food drink and inflight entertainment"
Ưu: "The food was good the crew was trying to accommodate"
Khuyết điểm: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Khuyết điểm: "Cancelled flight"
Khuyết điểm: "What did you dislike? I purchased our tickets back in November selecting which seats we wanted. When we arrived February 16th they stated we were "standby" after a debated discussion they found us some seats at the very back of the plane (not our selected seats). On our flight back they had us, my husband and I seating in separate sections on the plane (again not our selected seats) 6 rows away from each other. I will NOT recommend using Kayak in the future. Leslie Dickey"
Ưu: "JAL went above and beyond. The aircraft was very comfortable, temperature was near perfect.. Onboard entertainment was very good. Flight attendants were very friendly, very helpful. And with out a doubt, this was the best meal I have ever had in-flight."
Khuyết điểm: "N/A"
Ưu: "Flight was comfortable enough"
Khuyết điểm: "4 stars for food and entertainment as it was only an hour flight."
Khuyết điểm: "Selections of movies"
Ưu: "The Flight staff are very professional. The food and service were excellent."
Khuyết điểm: "The only downside was the long layover (7.5 hrs) in Narita airport."
Ưu: "The crew was friendly, and the view from the window was stunning."
Khuyết điểm: "There wasn't enough leg space; it would be nice if the entertainment system had usb charging available."
Ưu: "Food is better than most other airlines. Seamless check in and boarding"
Khuyết điểm: "Seating space is quite cramped"
Ưu: "Seat spacing good for economy food was good"
Khuyết điểm: "Movie Selection"
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "Very nice quality crew and consistent service. Very helpful at desk check-in. Compared to US airlines, is much prefer Japan Airlines!"
Khuyết điểm: "The flight was late to board. The crew was polite but not overly friendly. I wish they had an earlier flight so we didn't have a 15 hr delay in Narita but I guess the itinerary is what it is."
Ưu: "Very nice , good service"
Khuyết điểm: "None"
Ưu: "Fast flight"
Khuyết điểm: "No entertainment."
Ưu: "Comfortable flight, polite crew, good selection of movies"
Ưu: "super comfortable seats, great food, huge monitor, non stop service for the 13 hours plus JFK-hnd new flight"
Khuyết điểm: "Aisle seats not very private, remote control not intuitive to use"
Ưu: "Glad to make it to Japan safely and back in one piece"
Khuyết điểm: "Turbulence"
Ưu: "The flight was long, but good. I was able to upgrade to better seats for only $100 which made the long flight more comfortable. AA customer service on the flight was very good."
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Ưu: "I was early to check in . But the check in was slow and I. Had to run to my plane ride .. and had no time to shop"
Khuyết điểm: "The service was so so and food was lousy"
Ưu: "food was great flight attendants are courteous and reliable"
Ưu: "Great friendly service on jal... my wife and I got lucky and we're bumped to business class. Would fly with them again 100%"
Ưu: "Service was exceptional and good was good. Everything was to my expectations and would certainly use Japan Airlines again"
Ưu: "The crew were all exceptionally pleasant, helpful."
Khuyết điểm: "I didn't care at all for the food."
Ưu: "This flight was just pretty routine."
Khuyết điểm: "I wasn't able to make my original flight but that was more the airport's fault so I had to take a later flight and didn't get a choice seat. Tight quarters."
Ưu: "If I needed anything, they were on top of it. The food was very good for airplane food."
Khuyết điểm: "They kept the cabin a little warm, and at 6' 4" the seats are a bit small."
Food service and attendants were great. I was in seat 41K which is a smaller seat and in a 2 seat row, I should have been made aware of this.
The flight was a little bumpy because of rain as explained by crew. Food:Some passengers were asked choose their preferred meal but were later on asked to take the other one because of limited quantity
Ưu: "The crew was awesome. They went above and beyond."
Ưu: "Crew service is excellent!"
Khuyết điểm: "The seat is really cramp and tight!"
Khuyết điểm: "On time and comfortable"
Ưu: "Crew was very nice, toilets clean."
Khuyết điểm: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Khuyết điểm: "Chair isn’t comfortable."
Ưu: "Excellent cabin crew."
Khuyết điểm: "No in-flight entertainment, economy seats are narrow."
Ưu: "Crew was nice"
Khuyết điểm: "Food"
Khuyết điểm: "Did not like emergency exit seat."
Ưu: "I loved the film with kabuki characters to introduce safety procedures."
Khuyết điểm: "More seating room, better ventilation."
Ưu: "The cabin crews were excellent. Food was delicious. Lots of leg room in Economy class. Overall had a great experience"
Khuyết điểm: "none"
Ưu: "empty flight, foods tasted good."
Khuyết điểm: "The seat was uncomfortable. Entertainment choices were limited."
Khuyết điểm: "12:05 am flight back to Lax is good because you can sleep a little then be awake for a good period of time before and after landing which helps promote getting back to normal sooner. Flight got a little chilly whole is was sleeping but otherwise a very good flight."
Ưu: "One of the best service! Thank you!"
Khuyết điểm: "Nothing"
Ưu: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Khuyết điểm: "1. Missed our flight connection in Chicago because of delayed take-off from Tokyo. We were forced to use another airline and we landed in NYC about 5 hours later. 2. ANA flight attendants were not very well versed in the English language. Very hard to communicate our needs."
Ưu: "Same level of exceptional service on this second leg of my journey. I am looking forward to my next two flights with ANA when i return home."
Ưu: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Ưu: "Excellent legroom. Very polite staff."
Khuyết điểm: "Buses to plane. Delayed departure. Food not tasty. Limited entertainment options."
Khuyết điểm: "Salad and fruit came Frozen"
Ưu: "Service was excellent. Stewardess always came back with what they promised to bring. Premium economy seating was very good."
Khuyết điểm: "Food could be better. Entertainment was somewhat limited. The older plane on one leg meant no wifi and no noise-cancelling headset"
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Ưu: "Food & Entertainment"
Ưu: "Very good experience with ANA."
Khuyết điểm: "None"
Ưu: "After flying domestic flights on US carriers, the idea of getting two meals and free drinks is almost shocking. Even more so when the food (though very Japanese) was quite good quality in economy. If you have to spend 10 hours or more crossing an ocean ANA is certainly a good bet, at least if you don't mind a bento box style meal."
Khuyết điểm: "Food was ok and limited entertainment"
Ưu: "Everything excellent"
Ưu: "I like the nice and warm service from the crew"
Khuyết điểm: "Food can be more variable but overall its oke"
Ưu: "Great airline!"
Khuyết điểm: "some of the gates can be long walk"
Ưu: "ANA has done well recently, with top notch offerings of food, flight crew, entertainment, and creature comforts. The food options consistently good (and I do enjoy the small touches like the candy at the end), and they are very friendly!"
Khuyết điểm: "The music... it's catchy... but too catchy and I find myself whistling it for an hour or so after the flight!"
Ưu: "ANA has been running a top notch game recently. NRTcanbea mess particularly if you're transitioning due to security, but ANA does a good job with the passengers, food and flight."
Khuyết điểm: "Would like to listen to ATC"
Ưu: "Staff was very courtaeous .they were very polite and helpful.Hindu veg. food was nice."
Khuyết điểm: "Flight from Delhi toTokyo in plane leg space was not enough.But in other flight Tokyo to Sanfrancisco it was comfortable."
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "Generally the fligt was wonderful."
Khuyết điểm: "Of course I had a correct USB cable for i ad, I can not chage it."
Ưu: "Food was great!"
Khuyết điểm: "The Japanese crew were not very good at English!"
Ưu: "I like the courteous and efficient service of the whole crew."
Khuyết điểm: "I didn't like part of the journey to USA to be run by UNITED."
Khuyết điểm: "I asked to move my seat to an aisle seat in order to not disrupt a neighbor when needing to use the washroom and was kindly given another seat by the flight attendant but then was later asked to move back to my center seat. Having me move around caused confusion and made a ackward situation for me."
Ưu: "The food were good and just enough for the inflight need"
Khuyết điểm: "The time to get to the next flight is so tight! I wish there's a 30 minutes more so I don't have to rush and be the last one to get in the plane."
Ưu: "stewards very polite"
Khuyết điểm: "seats uncomfortable"
Ưu: "Love the service provided by the flight crews. The landing was smooth and quick."
Khuyết điểm: "Flight was delayed and the crew announced the same thing about it twice."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Khuyết điểm: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"
Ưu: "leg room; extra seat between us"
Khuyết điểm: "The food quality was slightly lower than that on the outboud flight. I ordered Hindu Meal."
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Ưu: "Hassle-free luggage check-in process. Amazing hospitality led to a great in-flight experience. Empathy and kindness of staff was exemplary. Every crew member goes above and beyond one's expectations. My wife and my kid had a lovely time and comfortable journey. Will definitely try to book this flight again in future."
Khuyết điểm: "There was no Indian or vegetarian food. My wife and my kid had to work with bread and jam only."
Late departure but almost all of the time made up in flight.
The in flight services is great. However, the planes do not depart on time if they are departing from other Airports except in Doha. If you have a small window with your layover, be prepared that you might miss your connecting flight. My luggage was delayed because their departing flight from a non-Doha Airport was late to arrive. Their baggage department is beyond horrible, there is no number to call and have to use Whatsapp and a reply can take more than 3 hours. I had to track the luggage by going the Atlanta International Airport and wait 3 hours for a manager with Qatar airways to first board a flight and then to get my luggage, since they do not have anyone in baggage services. For this I will never fly Qatar Airways ever again.
Comfortable aircraft and excellent service
Good food, comfortable seating, excellent service throughout. Professional, yet friendly and nice crew. My first experience with Qatar airlines, I would select Qatar for my future travels and recommend the service to my friends. Thank you.
Ưu: "Finally the staggered deboarding. It feels like COVID has actually disciplined us passengers this time and kept us from behaving like unruly cattle once the plane halts."
Khuyết điểm: "Initial confusion at boarding with paperwork and onward passage through Athens,GREECE. Once again the airport teams reached out to my colleagues and I ahead of time and managed to resolve to satisfaction. Perhaps reservation team can trigger a call to the passengers while they are still at home asking for the documentation validation electronically over a secured database.... just a thought. Again, being a part of the Experience and Innovation team, travel and tourism needs less human interaction, now more than ever. While we digitalized the obvious, the exceptions can remain humanized."
Khuyết điểm: "My flight time was changed but I didn’t receive any email regarding the change"
Khuyết điểm: "Getting on and off the plane took some time, but doesn't it always? Economy class was slightly more comfortable than many other airlines, but nothing to write home about. Qatar Airways really shone in the food, the service (both onboard and off) and the entertainment. Good experience."
Ưu: "Service and entertainment"
Khuyết điểm: "On boarding and on time departure"
Ưu: "Entertainment was good. Crew were fine."
Khuyết điểm: "Food was terrible."
Ưu: "Seat was comfortable and entertainment selection was good."
Khuyết điểm: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Ưu: "Crew was exceptional. QSuite very comfortable."
Khuyết điểm: "The boarding process was ridiculous. The staff delayed boarding of zone 2 passengers until ALL zone 1 passengers could be located and boarded which could easily have delayed takeoff. They went so far as to page missing zone 1 pax several times and asked people sitting on gate area which zone they"
Ưu: "Entertainment, crew was very hard-working."
Khuyết điểm: "Economy seats are way too tight, had severe problems with knee room when seat in front was reclined. A terrible passenger just forward of me had no regard to this issue and refused to be cooperative. Food was lukewarm at best and was on mildly appetizing in economy."
Ưu: "much better than average food"
Khuyết điểm: "shorter length flight but maybe little can be done,"
Ưu: "I like that they deliver me safe and sound to Vietnam"
Khuyết điểm: "I would prefer no interruptions while I am watching my movie"
Ưu: "Seats are very comfortable, easy boarding, good crew"
Khuyết điểm: "Food - I wish you have healthy options"
Ưu: "Seat was sufficiently comfortable to get some rest and I was very ready to be done with the flight when the plane landed."
Khuyết điểm: "Breakfast option - eggs and a sausage had much to be desired. Other meals were fine."
Ưu: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Khuyết điểm: "Nothing."
Ưu: "Great crew and front desk"
Khuyết điểm: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Ưu: "Entertainment system good,"
Khuyết điểm: "Boarding was late, seating very cramped."
Ưu: "Staff was reasonable"
Khuyết điểm: "Little to no leg room on a 15 hour flight while travel with kids was an extremely difficult/painful experience. International airlines have to stop squashing people in the economy class. That is insane."
Ưu: "business cabin nearly empty. comfortable seats"
Khuyết điểm: "Expensive WiFi"
Ưu: "Qatae Airways is second to non as always"
Ưu: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Khuyết điểm: "Additional toilet may be considered"
Ưu: "They do their job well"
Khuyết điểm: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Ưu: "FLIGHT ATTENDANTS WERE WONDERFUL"
Khuyết điểm: "CRYING BABY BUT I UNDERSTAND THOUGH"
Ưu: "Helpful and friendly flight staff, comfortable business class seating that provided privacy and room for personal carry-on bag and toiletries."
Khuyết điểm: "No complaints."
Ưu: "Cabin was very nice with modern equipment and food and refreshments were provided frequently. Entertainment options were great too. Cabin crew were very pleasant."
Khuyết điểm: "Connecting flight from Philadelphia to Doha was delayed by 5 hours due to some technical errors. By the time we arrived in Doha, there were no more planes heading to Manila. We did get booked a free night's stay in a hotel in Doha along with transport to the airport"
Ưu: "Great service, on-time flights, very comfortable planes in excellent condition. Great value for flight cost, BOS-KTM, through DOH. I would fly again with them."
Khuyết điểm: "Lots of mediocre movies to select from. Very slow deboarding in Doha onto buses."
Ưu: "Friendliness of staff. Cleanliness"
Ưu: "Smoothe landing"
Khuyết điểm: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Ưu: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Khuyết điểm: "I will never purchase a flight with Qatar"
Khuyết điểm: "I planned a wonderful vacation for my birthday only to face a horrible experience. Not only was the flight uncomfortable, but my television did not work. There was a huge box underneath the seat in front of me which prevented me from stretching my legs outward. The television was on but the screen itself wasn't operating. I reached for the remote located in the armrest only to find the entire piece missing. Only the base was there. I asked the flight attendents three times if I can move to an empty seat and they said "give me a moment". The moment never came. I really expected more from this airline."
Khuyết điểm: "Food"
Ưu: "I wish this airline had more service within the US!! This airline is impeccable. We flew 16 hours from Doha to Miami and it was amazing. At the airport in Doha the flight representative went above and beyond to accommodate better seating for myself and my son. Luckily it was not a full flight and lots of the passengers had plenty of space. The staff is VERY friendly and VERY professional. I will definitely be giving this airline my hard earned money in the future for reservations as much as I can!!!!"
Khuyết điểm: "Not one thing!!"
Ưu: "Staff were friendly, food was good, and the plane was nice."
Khuyết điểm: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Ưu: "Nt bad"
Khuyết điểm: "Attendants were skiving at the back"
Ưu: "It was not a full flight. It was ok."
Khuyết điểm: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Comfortable wide seats, good service"
Khuyết điểm: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Ưu: "I liked the food and the entertainment ."
Khuyết điểm: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."
Enjoyed the flight attendants and a smooth ride
The flight attendants constantly hassled everyone and nit picked everything. I was told that my seat wasn’t upright, but the seat was old and wouldn’t go upright. Then I was moved a seat over. That seat also wouldn’t stay upright. I was constantly hassled about it, even though I wasn’t putting it back. All the seats were having the same issue, so the flight attendant told us over the intercom that if we couldn’t get our broken seats to work right, they would circle the airport and add another 20 minutes to our flight. Absolutely the worst experience I have had on a plane. Absolutely insane.
No complaints. Good overall.
Everything went smoothly and all staff did a fantastic job taking care of passengers and their carry-ons that didn't have enough overhead compartment space to put into, but did well taking care of everything.
Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate.
Ưu: "The crew was very professional and polite, my flight attended (blond lady) was very pleasant and very professional. She should be promoter to teach others how to be professional without kiss passenger's a*s."
Khuyết điểm: "Could be better if the check in line employee were be able to sell one way ticket to Boston at 13:20hr , instead I had to purchased round trip just to get at my destination at planned time. Also I had to pay 30 dollars to go get the next flight at 18:59hrs , which was extremely inconvenient."
Ưu: "Crew were great, loved having spare seats....Just a very welcoming flight."
Khuyết điểm: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"
Ưu: "The snacks and water were great. Smooth flight."
Khuyết điểm: "Nothing."
Ưu: "Funny. Kind. attentive."
Ưu: "Flight was on time and crew helped find a place for my violin. Even though I was early to the gate, they also helped me update my seat before the new flight crew arrived."
Ưu: "Easy boarding, our connecting flight was at the same gate!"
Khuyết điểm: "Would always love more room in comfort class."
Ưu: "The crew was pleasant and helpful."
Khuyết điểm: "The plane was an outdated jalopy. I thought the exit doors were going to fly off. This was in vast contrast to the 737 plane that we had taken earlier in the day for a flight from BNA to ATL."
Khuyết điểm: "My hard shell suitcase was broken during the process not sure when or where. Items in my suitcase were also damaged. The seats are so close together that it was very hard. If you are a bigger person I recommend flying first class."
Ưu: "Great staff."
Khuyết điểm: "They lost my bags in Amsterdam."
Khuyết điểm: "Check carefully! Our flights were changed and the first was only ten min difference so didn’t think anything of it but when we went to check in they said we would probably miss our connection. The problem was not the time but they changed GATES were really far apart. Was resolved but kind of a hassl"
Khuyết điểm: "The flight attendants skipped many rows of people not offering food or beverage. I wasnt sleep so not sure why I wasnt asked did I want a beverage or snack"
Khuyết điểm: "No in flight entertainment behind the seat"
Khuyết điểm: "Overall it was a great fight on time boarding. Earlier arrival to norfolk than advertised Excellent crew. This is my 3rd time flying Delta I’m impressed."
Ưu: "Getting to my destination."
Khuyết điểm: "Leg room, more room for carry on bags, coats, etc."
Khuyết điểm: "Flight Delayed > Pilot on Connecting Flight"
Ưu: "The food was amazing. The entertainment system was fantastic. The crew was lovely."
Khuyết điểm: "The small bathrooms"
Ưu: "There was no flight booked by Kayak although I paid for my trip. I’ve addressed this 3 times & still have yet to receive a call from customer Service."
Khuyết điểm: "Poor service"
Ưu: "Everything was excellent . The food was good The crews were friendly courteous and professional. The planes were well maintained and comfortable. Everything but one thing was excellent"
Khuyết điểm: "The one thing that I didn’t like is that I have a disability and cant walk very well so I requested a wheelchair and assistance to the plane. Everywhere the service was impeccable except for Nashville I never did get the wheelchair and had to walk to the gate My back hurt me for most of the next 24 hours. In my own country I was treated the worst."
Ưu: "Friendly crew."
Khuyết điểm: "Flight was fine."
Khuyết điểm: "I couldn’t sleep in a chair... wish I could"
Khuyết điểm: "Really rough landing"
Ưu: "Newer plane. Friendly crew. Landed safely and on time."
Ưu: "First time back in about 15 years and what an improvement. Customer service is important to Delta and it shows."
Khuyết điểm: "WiFi didn't work for me at first."
Khuyết điểm: "Gas fume on the back seats are horrible"
Khuyết điểm: "Boarding was a little bit rushed and the gate agent was visibly irritated by some passengers who didn’t check their bags."
Ưu: "The plane had mechanical so we had a long delay. No fun"
Ưu: "It’s was super smooth! Fast service and great customer service."
Khuyết điểm: "The intercom was a little messed up."
Khuyết điểm: "Wouldn’t let us take our carry-on because they had overbooked and had no more room in overhead. Delayed our first flight and then our connecting flight left *early*. (If you know you have customers with short connections, why leave early to make their connections even shorter?) Then told us they would not pay for our hotel since it wasn’t their fault. Gave us a “discount” with a nearby hotel that was more expensive than what you could book it for online. Had to wait several hours for them to get us back the carry-on luggage that they insisted we check in the first place."
Ưu: "I got to fly where I needed to go."
Khuyết điểm: "The vents above my entire row of seats did not work, meaning there was never any air coming out even when they were fully open. This made for a long, hot, claustrophobic ride. The flight attendants seemed first disbelieving and later unconcerned that no air came out of our vents. I doubt they even reported them as broken after the flight. Delta's new boarding process is absolute chaos. More than half the plane had no seats assigned until 20 minutes before boarding, and the seats were displayed on a screen a good 25 feet away from the gate, meaning people had to constantly walk back and forth between the doorway and the screen. The gate agents were clearly overwhelmed. If this is how Delta is organized now, I won't be flying on them again."
Ưu: "Very good flight. Nice staff that seemed to enjoy their jobs. Great smiles and personable. Modern and clean plane with WiFi and charging outlets"
Khuyết điểm: "There was a mechanical issue that delayed departure. Fortunately I did not have a connection to make. The crew made sure to communicate with everyone onboard frequently so we were aware of the situation and progress. They handled everything well which was reassuring for my peace of mind."
Khuyết điểm: "Delta staff taking care of rude/beligerant guests first vedore guests patiently/kindly waiting in line ... children watched that behavior and the jerks recieved special treatment. Flight staff ripped up guests boarding pass in face. Staff allowed ys to board plane and put our bags under plane and then crew timed out before take off. Never will use Delta again."
Ưu: "Seating and boarding were fine. That process was relatively quick/straightforward"
Khuyết điểm: "I have never had an on time Delta flight, and hopefully, it will happen one day"
Khuyết điểm: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Ưu: "Fast boarding one way from Nashville to Boston. Smooth ride and on time."
Khuyết điểm: "Trash onboard from previous flight and flight attendants texting during beverage service and seemed annoyed they were having to hand out drinks and crackers. I don’t enjoy feeling like a nuisance when I’ve paid $250 for the flight. FREE WiFi didn’t work. I always avoid Delta when possible."
Khuyết điểm: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Ưu: "Good flight no problems with boarding and take off"
Khuyết điểm: "No blankets, it was cold and it was a 4.5 hr trip"
Khuyết điểm: "Delta's entertainment app does not work with Kindle Fire"
Ưu: "Flight crew were friendly and engaging."
Khuyết điểm: "Delta customer service- terrible when I called about reservation. Agent upon arrival at airport clearly not happy about 5am shift."
Khuyết điểm: "727 modern plane free movie free Wi-Fi"
Khuyết điểm: "The airport crew at the check-in desk was rude"
Ưu: "Fast boarding, everyone nice."
Khuyết điểm: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Khuyết điểm: "Boarding area; boarding agent; boarding staffing; seating (comfort); flt. attendants: That's all... aww"
Ưu: "Getting updates on the phone allowed me to stay put and work instead of running back and forth to the gate."
Khuyết điểm: "Flight was supposed to get in at 10 pm and we did npt end up getting in until 2am"