Heliopark Bad Hotel Zum Hirsch

The location of the hotel in proximity to our activities. The breakfast was good but the staff was rude.

I didn’t like the check-in or checkout service. The staff was extremely unprofessional during checkout and didn’t even ask me how I liked my stay. Considering this is a 4 star hotel that people pay for better quality services could be provided. Please teach your staff more about etiquette it would be especially beneficial for your business if you would like returning customers. During the checkout service the staff was extremely rude when I questioned my invoice about the possibility of a pre-payment on my credit card. The staff also mentioned that there was the possibility during my check in service of an error made by a new staff member who had only been there a week and that she didn’t know what she was doing.