Intercontinental Hotels Le Vendome Beirut

The hotel's location was good, the view of the rooms with balconies is great and the cleanliness of the hotel is excellent.

The housekeeping service was great and punctual but there seems to be a communication gap between the helpdesk and the direct service providers (e.g. housekeeping and room service). The room service food quality was not up to par and the choices are a bit limited. The hotel is extremely small (approx. 5-6 rooms per floor + suite) and the elevator barely holds 4 adults. The reception did not block the amount of my stay during check-in as they said it was not necessary and called me 4 times the following day to give them my credit card which was an annoyance. The executive lounge is far too small and smoking rules were not followed especially that there was a designated smoking and non-smoking areas in the lounge but they would let people smoke anywhere. The breakfast is at the small restaurant sharing the space of the executive lounge. it has a nice view but very small. There is no buffet, you choose breakfast from a limited menu which we didn't like and resorted to room service which brought us bread in bags (not fresh and previously given to other guests since there was half eaten bread in there). I expected a better service and accommodation based on the price we paid. I stayed in the executive suite and they did not even refill my amenities in the first days of my stay until I complained to them about it.