Khách sạn ở Tamuning

Ưu điểm: Service is very great!The staff upgraded our room to a villa,that's impressive!And the bed is really comfortable!

Khuyết điểm: Swimming pool not aa big as I imagine. Swimming chairs are not enough

Ưu điểm: The best hotel I have ever met. You made me and my family big happy. If I make a travel to other country in the future, then I will consider Dusit first. Everything was much more than I expected. Thank you very much.

Khuyết điểm: What I stayed only two days at Dusit.

Ưu điểm: The bathroom was amazing. The staff were outstanding, and I had a great time.

Khuyết điểm: Outside of staying for free, nothing.

Ưu điểm: Location is great

Khuyết điểm: Breakfast is simple and some food not top up on time. Overall not value for money as I paid a 5 star money yet I did not get five star stay feeling

Ưu điểm: Excellent hotel located centrally in Tumon, Guam. Tropical contemporary interiors. Friendly staff. Good food at Soi restaurant

Khuyết điểm: Very expensive.

Ưu điểm: Very beautiful hotel with great view of Tamuning Bay. Great facilities with very friendly staff. The hotel lobby smells so good. Just an awesome establishment. Would stay there again when in Guam

Khuyết điểm: Awful car entrance for guest. Confusing ? $10 charge for valet. (Not daily) . Poor lighting in garage parking at night.

Ưu điểm: The service and amenities were excellent!

Ưu điểm: Easy access to beach

Khuyết điểm: was excited about the free mini bar, it had about 5 drinks and few snacks. But not every day, its once per stay which doesn't make since to me since I stayed 3 nights...so I can get the free drinks and snacks everyday only if I were to book 1 night 3 separate time? I sound petty but for the amount we paid per night, they should have just replenish it every day..... or just don't bother giving it at all since it is certainly unfair to those that stay multiple nights instead of 1.

Ưu điểm: We enjoyed the ocean view from our room and the comfy bed. But at $400 night, there has to be more to offer than a glimpse of the sunrise/sunset and a soft bed. I honestly expected more from an acclaimed "5 Star" hotel.

Khuyết điểm: Our room was spacious and had personalized touches to give the impression of "luxury." Yet, the furniture in the room was worn down and the room itself looked lived in. Caution: The pool opens at 7am and closes at 8pm. However at 7am, the pool is just beginning to be cleaned/filtered as guests are already filling up the limited space that the pool offers.

Ưu điểm: It`s been known that almost all hotels in Guam are old and there are even cockroaches in hotel rooms. BUT the Dusit Thani hotel was very clean. That`s the best part of the hotel. And the access to the beach is very short and you can enjoy snorkeling easily. My daughter loved to ride the waterslide in the outdoor swimming pool. She rode it countlessly.

Khuyết điểm: First I booked a mountain view suite room. the room was spacious and the living room and bedroom were separated. I think the area of the room was twice larger than the opposite the beach front room. However. a mountain view suite room is facing the machinery area of this hotel and near other hotels. At night, the noise was so loud that I couldn`t sleep at all. The intensity of the noise seemed like those of sitting at the flight. I`m the person sensitive to the noise. My husband and daughter slept well. If you are not as sensitive as I am, you can book the room because the room is spacious and has an advantage of access to the lounge. Anyway, I moved to the beachfront room the next day. It really took a long time to change the room. I stopped by the front several times to check that my new room was ready.

Ưu điểm: close to the airport and what worked was new - pity not much did work

Khuyết điểm: sockets in room did not work, phone system did not work, no turn down service, wifi no existent - uncaring senior management who felt that because we had been upgraded into an expensive room category we should be grateful to be staying in a room that did not actually work, that had paint and decoration debris ground into carpet and chairs - this place is being sold before it is finished for an extortionate price and is just a plain RIP OFF from start to finish- appalling - AVOID AT ALL COSTS

Ưu điểm: I was glad we were given the privilege to have free waterpark access as well as a free breakfast buffet :)

Khuyết điểm: The only problem I had was with the staff at the front desk. They weren't organized, and we had to wait quite a while because they were unable to spot my name on their system, only to realize all the paperwork had already been done. We wasted thirty minutes waiting for them to find the paperwork.

Ưu điểm: Pool is awesome, especially Club Manta, zip line and some slider. Pool staffs are overall friendly. Pool side barbecue was fun.

Khuyết điểm: Outside Club Manta staff, especially some staffs who work for rental kayak and jet skiing, was rude. I feel that hotel need the staffs education. There are a few snorkeling set. Breakfast is so so level, not excellent. Coffee machine and founten machine sometime was broken. There was no enough beach seat at pool. Hotel should prepare enough beach seat.

Ưu điểm: Everything was perfect but the location. I recommand this hotel as your first hotel not the last hotel or the only one. You can enjoy the pool and beach fully but not various.

Khuyết điểm: THE FOOD!!! It was really SAULTY. Of course, it was also salty around the hotel but the FOOD in ONWARD was really sautly. I should eat to survive.

Khuyết điểm: The staff there are lack of training and totally non-customer-centric. Waste so many time arguing with them on additional charge that they should put up at the the beginning of booking process. I believe booking.com also need to be hold on part of the responsibility since the booking process was all happened on their app. But it is just nonsense that they wanted to charge additional over $600 on same room for my kids staying at same room while the total room cost is just about $800. And it’s only happening because I told them about that at front desk. But when I made the booking, the system didn’t tell me the hidden cost all the way thru confirmation. (BTW, the rate I was paying was already for 4pax and higher than just two person.) They eventually managed to waive part of the additional charge but as I said, took way too long time standing at front desk facing some really not friendly staff. And most important, affects your vacation.

Ưu điểm: Great water park

Khuyết điểm: Intrior was so so

Ưu điểm: The room, as well as the parking...easy access to the room from the checking counter. Less time spent.

Khuyết điểm: Zero...

Ưu điểm: I like the location and very convinient to access to other good places

Khuyết điểm: nothing

Khuyết điểm: Breakfast buffet expensive and lacking quality options. Rooms need renovation. Swimming pools are small.

Ưu điểm: The room is tidy and clean, the beach view is excellent and no other hotel can compete with.

Khuyết điểm: 1. the staffs kept mistakenly telling me I didn't buy the breakfast everyday. Couldn't the hotel double check the guest's booking information first?! 2. the equipment in fitness room is a bit old and not clean enough.

Ưu điểm: Beach-access was nice but not separating smoking area in the pool side restaurant was not good with kids

Khuyết điểm: Beach-access was nice but not separating smoking area in the pool side restaurant was not good with kids . . And the carpet was not vacuumed well;;;

Ưu điểm: Facilities are pretty good for families or group

Khuyết điểm: Hotel need refurbishment

Ưu điểm: Good location and big parking space and the staff were all very nice and courteous

Khuyết điểm: Poor facilities no bottled water everyday we still have to buy outside abd the food for breakfast are all the same everyday.

Ưu điểm: Management team was responsive and managed the entire place smoothly. It is a popular family oriented hotel filled with lots of overseas holiday makers during this season. But they handled very well:-) we are very impressed.

Khuyết điểm: As I have suggested to the hotel, it would be great if there are more activities for teenagers.

Ưu điểm: All staff members were courteous and helpful.

Ưu điểm: The lotte hotel staff treat me like a king.

Khuyết điểm: Lotte hotels feel like my home away from home.

Ưu điểm: Room was clean and pool was very inviting.

Khuyết điểm: No showers for swimmers to take a full shower.

Ưu điểm: Room condition and easy access to beach

Khuyết điểm: Breakfast Not enough to pee in restroom beside pool

Ưu điểm: I like the location because its away from public goers in Tumon beach makes the beach feel exclusive.

Khuyết điểm: I have been to many Nikko Hotel around the Asia and this particular hotel was a disappointment. Bathroom was small and need a serious upgrade fast. Mold stain on tiles are all over. No humidifier in room that’s why it smells like damp and carpet is old and stained. Hotel room service staff need customer service training. Whenever I called to have our room clean I always get hanged up without asking if there is anything else they can do for me so, I always end up calling back to let them know what else I need. Pool was small and Life guard always mingling with customers not taking job seriously.

Ưu điểm: Room was quiet and taxi service was very accommodating shuttling me to and from another hotel.

Khuyết điểm: Room could use a renovation. Room closet was slightly broken

Ưu điểm: View, view, view!! The room had a great view from the balcony.(There were some pigeons in the balcony.) And the restaurants were all good.

Khuyết điểm: The extra bed was not comfortable. It would have been better to have been given more information(especially priority service) about the hotel facilities. Of course, I can ask them anytime.

Ưu điểm: Clean and comfy to stay!

Ưu điểm: overally good

Khuyết điểm: poor and expensive breakfast breakfast not included

Ưu điểm: Beach wsa good

Khuyết điểm: Staffs are not kindly

Ưu điểm: The front desk staff is not helpful at all! Whatever i ask they dont know. Dont have shuttle schedule, dont have local tourist map. The room was quite old

Khuyết điểm: See above

Ưu điểm: Great location on a fantastic beach within walking distance of many restaurants and shopping. The beach is super safe and the water clear, great for swimming, snorkeling, and paddling. Staff was great. Bed was nice.

Khuyết điểm: Old property in need of lots of refurbishment. Not nearly enough beach chairs even though there is plenty of room for more. Also only two umbrellas. They really give little attention to this area and it is an easy fix. Pool/beach bar is ridiculously expensive. 9$ for a can of beer. And there is no beach service. Overall, there are a lot of little things about this place that are annoying given the price point and brand, and most of which could be easily fixed. Hence, you get the impression that this is not a cared for location.

Ưu điểm: The bed and pillows were super soft and comfortable. Nice beach front hotel.

Khuyết điểm: The hotel lobby was a little dated but overall was still ok.

Khuyết điểm: front desk woman was not kind and hesitated

Ưu điểm: Place was super close to the main street. Could hire a car easily from there. The beach is nice. I am 99 percent sure I was over charged 20 USD for drinks. And the bill was slightly confusing at the end. I will be staying there again if I return.

Khuyết điểm: over charged of one bill and the bill at the end was confusing and rushed.

Ưu điểm: best location.

Khuyết điểm: no lane pool

Khuyết điểm: I booked last minute and the room was $300/night. Upon booking, I was told that check in was at 3pm. However, at 3pm the room was "not ready". Eventually 45 minutes later, when I again approached the front desk she offered a room with a Partial Ocean view, which related to a tiny sliver of water. This sliver could be viewed from the ledge, the hotel referred to as a balcony, which was approximately 4ft wide and 8 ft long. Not long enough for furniture so it was barren. The room was nice enough, though it was evident that the cleaning crew had worked hastily; nut shells on the floor, random debris under the bed. All in all completely not worth what I paid. I was highly disappointed.

Ưu điểm: Great location indeed, it’s near to almost everywhere in the center of the city. They actually have a nice beach with nice sunset spot. Not too crowded so you can relax in peace. The room is okay, good interior and comfy beds. The amenities also okay, basic 5 star hotel. The room also has nice view. I took the partial ocean view.

Khuyết điểm: Well not much. Everything almost look good to me. Too bad they dont have the sauna, steam room and the jacuzzi indoor, but that’s actually fine. It would be better if they have though.

Ưu điểm: - Access to the pool and private beach from the room was really convenient! (There’s a separate beach front elevator.) - Best location in Tumon because it’s less crowded but still in the center. - Staffs are kind.

Khuyết điểm: I booked a deluxe king room with ocean view but it was a little disappointing because the room has side ocean view.

Ưu điểm: Loved the breakfast, and the variety of restaurants was very convenient. The location was perfect to access the various shops within walking distance. The design of the building was awesome and the surroundings was great.

Khuyết điểm: The toilet paper was always falling off, I had to put it back on the roll and set it on. I had a hard time to put it on because I could not see..... the location of the toilet paper holder was an inconvenience. The tub was not well cleaned and the drainage was slow. I had to stand outside and rinsed my feet one at a time with the hose because the water was not draining fast enough.

Ưu điểm: Good location next to water and shops.

Khuyết điểm: Room could have been cleaned better. Wifi isn't anything to brag about in room but that is the norm with Guam.

Ưu điểm: Service was good , special thanks to sweet Bethany who works in a bar and was as friendly as possible . To sum up , everything was just okay what is not enough for this price. Furniture , interior seemed very old as well as rooms. Breakfast could contain more choices for people from different countries . Also, atm was too old(29 year old I think ). They didn’t accept Apple Pay , WeChat Pay and Alipay. Btw, the view from my room was fascinating as well as the ocean . But one more disadvantage , they didn’t provide free transfer to the airport . So , I expected more.

Ưu điểm: Pool slide

Khuyết điểm: The only issue I had during my stay, was that my booking came with breakfast, and I didnt get my coupons until my checkout day. I stayed there two nights. Also, the breakfast coupons were expiring that day also, so I had 4 coupons to use that one day.

Ưu điểm: A good hotel.... but surprised that this is a Hilton. Do not expect Hilton quality. But, good things! Room was clean and comfortable, staff were friendly (if inattentive), and it was useful to have a car rental service in the hotel.

Khuyết điểm: The hotel simply needs some attention. It felt like a budget hotel with a Hilton name attached. Didn't seem like a luxury hotel, and certainly not worth the price tag attached. In the room, the carpets were faded, lighting was in strange places (it was clear that the lighting/ outlet set-up was for a different bed arrangement, outlets/ reading lights were far from the bed etc) Staff were slow and inattentive, but very friendly and helpful when you could get their attention. The bar/ restaurant in particular seemed understaffed. The pool is fine, but limited sunbeds mean that you can rarely sit next to it. Our stay was fine/ pleasant/ certainly not bad, but don't expect Hilton quality here.

Khuyết điểm: Nothing

Ưu điểm: The Buffet is great. The diving devices can be rent in the hotel. It is very convenient The view is really fantastic.

Khuyết điểm: But it is a little far from the airport.

Ưu điểm: The employees are very kind. and the bed is very comfortable.

Ưu điểm: good price good experience

Ưu điểm: The staff's were very kind.

Khuyết điểm: One of the rooms that I reserved was not ready at 4:00pm. We had to wait for an hour for it.

Ưu điểm: Ocean view, swimming pool, location, room size

Khuyết điểm: I met the insect..

Ưu điểm: Food was great

Khuyết điểm: We stayed at premier tower 13th floor and it was noisy, I don’t know if it’s from the airconditioning or the generator, me and my husband hardly slept at all

Ưu điểm: ocean view and pool and jacuzzi

Khuyết điểm: hotel front desk manager i dont know why she is in charge of hilton manager.

Ưu điểm: Nice view. Accepted prior request(ex. connected room and a baby bed)

Khuyết điểm: Location is a little bit far from main road.

Khuyết điểm: Not recommend the Breakfast

Ưu điểm: It's not bad.

Khuyết điểm: cleanliness

Ưu điểm: Property was clean . Amazing Christmas decors. Staffs were very helpful and friendly

Ưu điểm: Very nice sea facing view from room, breakfast was nice with Japanese and western choices. Beer, Wine and Cocktail were unlimited.

Khuyết điểm: Hotel looked bit older in some areas, need to renovate.

Ưu điểm: Nice lobby; security; location; nice Christmas decorations; swimming pool

Khuyết điểm: Took 4 calls to get someone to fix aircon; didn't replenish bathroom necessities such bathroom tissue, shampoo; electric outlets on side of vanity desk didn’t all work; hallways dirty

Ưu điểm: Planning our vacation to Guam was quite difficult, mostly since we had never been there, so we did not know what to expect. My wife and I reviewed several hotels and resorts online prior to making reservations and we are both delighted we decided to stay at the Sheraton Laguna Guam Resort. We had a very pleasant stay at the resort and would visit again if we choose to return to Guam in the future. From the moment we stepped into the building, Joseph (manager) made us feel welcome and went out of his way to ensure that we had a wonderful time. Everyone at the front desk was professional, friendly, and helpful, but we want to express our deepest thanks to Joseph for making us feel like we were at home. We also wish to thank Reynato (The President Nippon), Leslie (Gift Shop), and Karen, April, Jun, Noel, Leo (The Point). They were all friendly, helpful, and went out of their way to make our stay at the resort special. They took the time to get to know us and offer suggestions. By the time we left, we felt like we made a number of good friends. Overall, the room was fantastic! Our room was comfortable and spacious, with plenty of room to store our things. We loved the fantastic view of the ocean, Infinity Pool, and surrounding landscape. The balcony provided us with an opportunity to enjoy the view even more in the mornings and evenings. The bed was comfortable, pillows fluffy, linens soft. The daily housekeeping crew was excellent and took care of everything we needed throughout our stay. The facilities were great, the people were fantastic, and the overall experience was something to remember. We highly recommend the Sheraton Laguna Guam Resort.

Khuyết điểm: The only real issue we had during our stay was the noise coming from the halls. The doors to the rooms are heavy and when guests return at 2:00-3:00 am the force of the doors slamming and people talking outside our door woke us a few times. Other than that, the room was awesome.

Ưu điểm: Staffs

Khuyết điểm: Totally dated...urgently need an renovation

Ưu điểm: The pool looked amazing

Khuyết điểm: The hotel looks and feels very old given the charge rate.

Ưu điểm: near to stores excellent water park

Khuyết điểm: cannot see ocean located on the hill poor breakfast small beds

Ưu điểm: Location is great

Ưu điểm: I love how convenient it is to the Pleasure Island strip in Tumon. Very close to food & beverage places and shopping stores. I love how the JP store inside of the hotel is open 24hrs. The bed was so comfortable & I like the idea of having the split AC units as opposed to the central AC units that usually result in the rooms being warm. The staff were very friendly and made it so simple to check in & out!

Khuyết điểm: The parking really sucked & I know it’s the same parking for the plaza restaurants and stores, but the hotel guests need to be able to find parking slots. Upon check in, the person at the front desk told us that the breakfast at Roots was 7am-11am so we thought we could sleep in. We woke up at 9:30am and called front desk to verify what time breakfast closed and they said 10 because on Sundays, Roots has a brunch time frame—which made us waste our breakfast coupons. The only problems I had with the room were that it felt like for $200+, the room was very cramped and the floor was really dirty. We walked in and took our shoes off and in the 10 minutes of putting our belongings away and getting settled in, our feet were black from the unswept/unmopped room floor

Ưu điểm: I like the location

Khuyết điểm: The stupidity of the employees, the horrible rock hard beds, the lil old security guard running around trying to be a hero, the fact that the TV was the size of a lap top and you couldn't hook up any input because of a blocker they had on it, the fact that you would call the front desk for help with something and they would just say "I sorry", " I don't know "!

Khuyết điểm: Bathroom

Ưu điểm: Value for money. Good for big family, with 3bedrooms and 2 bathrooms.

Khuyết điểm: Fan of both bathrooms were so noisy. Need some improve.

Ưu điểm: Location, location, location. The facility is situated on a beautiful beach with 5 star views. Minutes from downtown, shopping and tourist areas. 15 minutes from the airport.

Khuyết điểm: The whole facility was run down and in need of a major renovation. The rooms, while spacious, needed a upgrading. The guest bathroom toilet leaked continuously and the ceiling was water stained and dripping water from the unit above. The stove was filthy and the refrigerator rusting inside. Maintenance and housekeeping staff were pleasant and responsive to minor issues (changing a heating ring on the stove) but we’re overwhelmed with larger maintenance and cleaning issues

Ưu điểm: Location was great. Room / balcony overlooked the ocean and part of northern Guam. Not crowded with tourist or traffic. Staff was friendly. House keeping was great. Always available and willing to help. All the rooms were spacious. Loved the layout of the 3 bedroom unit. T.V. monitor could be bigger in the living room. Beds were comfortable. Loved the balcony as well. Used it every day and night. Had an excellent ocean view from the master bedroom as well. Was Very Happy about this. Kitchen was equipped. Do need to provide operational instructions for the conventional oven above the stove. Way too many buttons to try and operate. Lots of covered parking (including underground) available for the bad weather that the Island has (rain or shine).

Khuyết điểm: No store or restaurant available. Need one for bad weather days to buy everyday necessity or be able to dine in as well. Checked in with no phone available for the first day and a half. The toilet in the master room was leaking waste water from the bottom each time we flushed. Very unhealthy. We reported this the early part of the evening on the first day we had checked in. Maintenance came up and informed us that he would report it to be looked at the next day cause it will require two people to lift and remove the toilet (heavy) and investigate and fix the problem. Took 4 days for maintenance to fix it. Not sure why? At the meantime, we were told to just put Hotel Towels around the rim to prevent the waste water from flooding the bathroom floor. Wasted good towels because of this. Water that was leaking out turned the white towels to yellowish with a bad scent each day. Lived with this for 4 out of the 6 days we stayed there. Once it was fixed, everything was fine. Unfortunately we were already leaving the following day.

Ưu điểm: The room was amazing; very spacious! Beach located right behind it! Will definitely recommend!!