Khuyết điểm: "Great"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Cabin to hot"
Ưu: "I was surprise that even it was a short 2/3 hour ride there was still food being served. A very nice Japanese breakfast. - smaller plane, bus that picked us up and dropped us off in front of the airport. As we were doing a 12 hour layover, all our check in luggage was taken care of and sent to van"
Khuyết điểm: "At our first checkin from Korea Ana, seems we have to look at a screen for our luggage just to double check that they made it past customs (never had to do that before) - check in was a bit longer compare to yvr their scanner was much smaller so definitely can’t have big carry on"
Ưu: "The crew was very friendly and attentive. They look after the customers."
Khuyết điểm: "I can't think of anything that could have been better."
Ưu: "The crew was excellent & seats were comfortable"
Khuyết điểm: "Better boarding procedures. JAL is better."
Ưu: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Khuyết điểm: "Not a thing."
Ưu: "Crew was great as always, giving excellent service. American airlines would do well to send their crews to observe how it should be done."
Khuyết điểm: "The food and the drink selection."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Khuyết điểm: "The way they board the passengers"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "Clean plane, comfy seats and great staff"
Khuyết điểm: "Everything was good didn’t hate anything"
Khuyết điểm: "Seats are almost impossible to sit comfortably for such a long flight. Not nearly enough legroom."
Ưu: "The food and the very friendly and courteous flight attendants."
Ưu: "Nice 777 plane, good snack"
Ưu: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Khuyết điểm: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."
Khuyết điểm: "very average"
Khuyết điểm: "First, I did an online check-in and was able to secure a seat for the first leg of the flight, but was able to get any information on my second leg. So when I arrived at the Thai Airways counter to load in my bags I asked the Thai Airways representative about the missing information. His response was that he could not get into the ANA system and that I have to go to the ANA counter to ask for that information. Given that my layover in Narita was only about 45mins landing to going to the gate, I was not comfortable with not knowing if I would be on that flight or not. The Thai Airways representation at the boarding counter did help me a bit and got in touch with a guide in Narita to help me get my luggages and get to gate properly. I wanted to note that we did not arrive in Narita on time due to the high air traffic so the plane had to circle around for 15 mins. When we finally landed I had about 15 mins to get through the custom and ran to my gate. When I received my ticket I was shocked that I got a middle seat on a 13 hours flight! If I have known this earlier I would have paid for a better seat, but since I was not able to check-in online and didn't receive any info about this flight prior to boarding I was not allowed to change on this full flight. In addition, the plane ride was awful. The food was disgusting and the seat was very uncomfortable. The seat did not even recline back! I don't expect much from a short distance flight but for a 13 hour long flight, I at least expect the seat to be slightly better than sitting on a rock against a brick wall. All in all, this was a HORRIFIC EXPERIENCE I went through. The stress and the discomfort on the plane was an experience that no one should ever feel while traveling. It was an awful nightmare on an ANA flight. I would like a refund on this flight with no exceptions. Sincerely, Jessica Saesue"
Ưu: "Friendly staff. English language not too much of an issue. Ample personal space in economy class compared to other carriers."
Khuyết điểm: "Asian Vegetarian meal not very good. Seems like whichever company they use to buy the food makes a half hearted effort in their selections for the food tray. If you're going to put a couple small pieces of lettuce and a cherry tomato into an already small container and call it salad, why bother? The rest of the meal wasn't pleasing either. The fruit was nearly frozen it was so cold. The entree had a few different things but still a weird combination of veggies."
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "4-5 hours of lights out for sleeping, good selection of movies to make the trip go by quickly. Tasty food selection."
Ưu: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Ưu: "crew was professional and very attentive and beer and wine on the flight."
Khuyết điểm: "wish they had more movies choices from the u.s."
Ưu: "more new movies will be better"
Ưu: "The staff are friendly and helpful. The seat is very comfy"
Khuyết điểm: "Nothing"
Ưu: "Flight on time."
Khuyết điểm: "Stuck in middle seat between 2 teenagers & reading light on top was on next to me the whole flight from Haneda to Los Angeles."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Great leg room, staff was very nice, food and entertainment was decent."
Khuyết điểm: "Flight to Japan and to Vancouver was way too hot. Tough because I wasn't able to turn down heat or increase fan above."
Ưu: "The flight attendants treat passengers as valued guests. The check-in clerk gave me an exit row with extra leg room without me requesting it and without charge. Average time that you need to be at security ahead of your domestic flight = 15 minutes! As with everything in Japan, flight left on time."
Khuyết điểm: "The connection time of 1.5 hours with my flight to Canada was a bit short. I had time to get through security at Narita, find the right gate, visit the facilities, and buy a bottle of water and that's all."
Ưu: "Nice new plane"
Khuyết điểm: "Delayed boarding"
Ưu: "Best service ever provided by an airline"
Khuyết điểm: "I waited 20 minutes for my baggage to return"
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Ưu: "Food was good."
Khuyết điểm: "Bumpy ride and no info of what was going on. A passenger next to me took his pants off and was sitting with his underwear. He did put a blanket after. Very annoying!"
Ưu: "From ticketing/check-in to flight crew personnel; they ensure you are taker care of."
Ưu: "Everyone was super polite"
Ưu: "I liked that they feed us good food, and we were feed several times. We were also offered several drinks, and all the flight attendants were extremely nice. We would fly Ana airways all the time if given the chance. Seats were very comfortable and spacious."
Khuyết điểm: "I liked everything, everything was excellent"
Ưu: "The flight crew were very pleasant. The food was excellent. There we nice options for movies."
Khuyết điểm: "This was a United Airlines flight. The crew were not very friendly. The seats were uncomfortable."
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "ANA operated flight was good - new plane, comfortable seats, good food, good service"
Khuyết điểm: "Entertainment options could be improved - for ANA flight, there weren't very many English-language movie options. It was mostly just action movies and none of them were very appealing to me"
Ưu: "I bought two very expensive tickets and the seats were blocked by the pilot for his family, so my son had to travel in the simple business, that is a lot cheaper"
Ưu: "Staff, organization"
The Pilot was Good. Better Food will be nice.
Ưu: "Excellent experience and service. Appreciated the transfer process and shuttle service in Manila fromTerminal 2 to Terminal 1 to make the connection to NYC. Very smooth and efficient with a a 2 hour window to do all the security checks etc. Very good communications."
Khuyết điểm: "All very good except the VGML could be better and more creative."
Ưu: "Leaving the gate early, and take off right on time, landing early and at the gate right on time: amazing!"
Khuyết điểm: "The crew is enforcing strictly the rule that the "forward seats" need to pay extra, even though entire rows are empty... No exception for any reason."
Khuyết điểm: "The transfer in Manila was like nowhere else. After the security check we were sent outside where buses were driving to claim our checked-in luggage to take it for another check just to drop it one minute later. Anywhere in the world if you board a flight with a stop-over you see your luggage at the final destination, not the case if you fly trough Manila."
Ưu: "yes the crew are good and accomodating"
Khuyết điểm: "hoping the seats can adjust a little bit more to recline"
Ưu: "Great aircraft"
Khuyết điểm: "Perfect"
Ưu: "Nice cree"
Khuyết điểm: "All perfect"
Ưu: "The flights were fine. Airplanes clean. Food and service good"
Khuyết điểm: "Manila airport is chaos. Transferring planes on international flights is horrible. 2 additional security checks and disorganized chaos"
Khuyết điểm: "Conduct an organized boarding procedure instead of just allowing anyone to board without making any prior announcements."
Khuyết điểm: "It’s a complete torture to be in transit at Manila airport.a large number of Passengers are kept hostage in a small room with a capacity of about 40 persons. Passport and boarding passes are taken away by the airline ground staff. Good airline but worst staff at airport. A lot to be said. TORTURE"
Ưu: "Entertainment options were excellent. Lots of choice. Staff were friendly."
Khuyết điểm: "Flight attendants need to come around more often to offer water or other beverages because dehydration is such an issue on a 16+ hour flight. In addition, we boarded on time at 1:00 for a 1:45am flight but did not leave the gate until 4:00am. This jeopardized my connection in Manila."
Khuyết điểm: "I had an urgent connection to another flight. The staff at Butuan and at Cebu were very helpful, trying to get me on it. The cabin crew were also helpful, but after being advised of my situation the pilot laughed and parked on the tarmac for 25 minutes guaranteeing I missed the flight."
Ưu: "Flight was delayed 1 hour"
Ưu: "The crew was great!"
Khuyết điểm: "PAL requires you to subscribe to their WiFi on flights without seat back entertainment, but no instructions were given how to do this. PAL ‘s website is difficult to navigate. Plane seats are very small"
Ưu: "One of the smoothest landings I’ve ever extin my life! The food was excellent- all our children ate from 17 down to 2. We were provided blankets and pillows (which you sometimes can’t get on other airlines). Would fly with them again for sure - great budget airline"
Khuyết điểm: "We had about a 35 minute wait once on the plane before we could take off. Not sure why it took so long (other than they said we were number 7 for takeoff). Also once we went through airport security and sat around we had to go through security again before getting to our waiting area (or hold area) but we had to throw out our water. Not sure why seeing as we purchased the water in the airport."
Ưu: "Crew and check in were very accommodating to our family with two small children."
Khuyết điểm: "Food served did not have any vegetarian choices."
Khuyết điểm: "Relatively comfortable seats. Boarding process rather chaotic. Awful food, poor and limited entertainment options, unkind and grumpy staff. Not great for 13 hours!"
Ưu: "No delays.....yay!!!!!"
Khuyết điểm: "Food needs improvement...no fruits. Though the flight was somewhat full, I got good seating, BUT my friend who was also traveling with her husband got a seat one over from the middle exit. Her husband is over 6' tall. The attendant would NOT allow him to move by the window where there was LOTS of leg room because that seat cost more. No one sat there the entire flight. Ridiculous to not allow a small change."
Ưu: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Khuyết điểm: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
Ưu: "In flight meal was respectable, plane was clean, staff very professional."
Khuyết điểm: "Terminal 2 lacked amenities and there’s no way to transit to other terminals to use their services. Multiple security checks (3) completing the same procedures."
Ưu: "Meal service very good."
Khuyết điểm: "Flight was delayed almost 45 minutes."
Ưu: "Boarding was nice and easy. Each seat has an air blower you can face right at you"
Khuyết điểm: "There are no monitors for entertainment. If you have a device you can use that. I wish I had known that ahead of time. I am not a petite person and economy class seating isn't the roomiest"
Ưu: "The FAs were just great: friendly, accommodating, professional, and assertive in the right way. Good job on the training!"
Khuyết điểm: "The check-in counter line was long because they scheduled multiple international flights within an hour of each other."
Khuyết điểm: "Delayed no announcement made no compensation I am on an official schedule this is very unfortunate"
Khuyết điểm: "#philippineairlines is one of the worst airline. Let's start with the moronic airport system where you have to go the security 3time and then your not allowed to bring water in the airline? They keep mentioning that is the US Dept of Homeland security guidance but Philippines is the only place I travelled with this stupidity. Then they gave you water while waiting and a bottle cap is considered a security hazard? Come on. The airline has few open seat at the first and business class, I offered to buy and told me that it'll cost $1000 and the plane is not even full! #philippineairlines is willing to have empty seats rather getting some needed cash. The flight attendant are so uptight and would give you attitude when ask for assistance...this is a customer service industry, if you don't want to be at your workplace then leave. The plane is old and no entertainment offer."
Ưu: "The crew are professionals"
Khuyết điểm: "The plane. Its an old airbus a340. Was expecting the new boeing 777-300er new business class."
Ưu: "The direct flight, without stop overs was nice. The crew was well mannered and attentive. The flight was on time."
Khuyết điểm: "My seat as well as the passenger beside mine would not stay reclined. Neither of them would lock in place. Passenger's USB didn't work neither. Despite handing everyone a menu, there was no choice of meal for breakfast because they ran out of the Filipino food. There was inedible sausage."
Ưu: "The service was excellent - warm, friendly and helpful"
Khuyết điểm: "Not enough leg room on the small airbus we had on the Vietnam - Manila leg for someone my height ( 1.83 m )"
Ưu: "I liked the fact that it was relatively efficient terms of service on the plane. Flight attendants were courteous and hospitable, despite the fact that the flight was full. It was also a relatively smooth flight."
Khuyết điểm: "First of all, it took a very long time to check-in, despite the fact that I had done web check-in the night before. I think a lot of people felt the same way. It took also a very long time before we took off. We were told that it was because of the luggage being loaded but it took almost 2 hours before we finally took off. In the plane, there was a man who was obviously intoxicated and was talking in a very loud voice. I think that someone should have spoken to him about his behavior and proper decorum on the plane. Also, the flight didn't have WiFi working on the plane as well (we were told that it wasn't working) and the seat back was broken. I wish that they had told us that ahead of time to manage expectations. I hope that the next flight that I take on Philippine Airlines will be better. I hope that these comments/suggestions will really be taken into consideration so that they can make their service even better because I would really want to use Philippine Airlines again."
Ưu: "We booked this flight months ago and made plans to meet people. We wanted to arrive early to avoid traffic but since the flight as 3 hours delayed we arrived at 5 and did not get to the hotel that was 20 miles away in 2 hours. When I am late for my flight you cancel my ticket and make me purchase a more expensive one. More than the round trip I purchased so why don't you compensate me when your delayed"
Khuyết điểm: "Your tardiness and inconsiderate way of doing business. Your irresponsible attitude towards your paying customers."
Khuyết điểm: "Terrible customer service, took weeks to issue a refund after cancelling a flight completely without being able to present a reasonable solution or new flight. Had to rebook with another company and pay another $300 to do so. Philippines Air was unwilling to work with us or help us."
Ưu: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Khuyết điểm: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Ưu: "We arrived safely to Guam."
Khuyết điểm: "Flight is 3 hours delayed. Takes long time for boarding process."
Khuyết điểm: "They make it hard to upgrade your seat in route. No on board entertainment."
Ưu: "Comfortable seat."
Khuyết điểm: "Dessert"
Ưu: "Good food and staff. Arrived to destination 30 min early"
Khuyết điểm: "Plane was way too hot. No AC it seemed. Made for an uncomfortable 4 hours."
Ưu: "I like that the flight was on time to board and to depart every time never had any problem with my flights."
Khuyết điểm: "I didn't like that a few times I had a small question or a request to make like to borrow a pen or to get an extra blanket the crew stewardess ladies smirked me and ignored my request so I felt unhappy with that type of service"
Khuyết điểm: "Of the four total flights, to include connections, Philippine Airlines was delayed on all legs. The delays were all after boarding and while sitting in plane. Delays ranged from 30 minutes to 75 minutes and all four flight delays were reported to be due to delays in getting baggage on the planes or getting the meals loaded on the planes according to the pilot's reports. Of note, on all four flights, the crew ran out of food before getting to our isle and had only one option remaining with no alternatives for those allergic to any portion of the meal. I would absolutely never recommend Philippine Airlines to anyone. The reduced cost of tickets was absolutely not worth the experience."
Ưu: "The crew was very helpful and friendly"
Khuyết điểm: "Online check in and seating was not available so we had a hard time at the airport check in desk Flight was 1hr delayed"
Khuyết điểm: "Flight was delayed by a really long time. They should have sent people to hotels or cancelled flight. Delay too long (especially for elderly and children)"
Ưu: "Courteous Staff altogether."
Khuyết điểm: "Delays should have been posted earlier. Long lay-overs."
Ưu: "quicker travel through customs"
Khuyết điểm: "was not informed ahead of time the need for a Visa to enter Australia"
Ưu: "Everything was smooth from the check in, getting the board pass, and getting in the plane. The crew was very helpful."
Khuyết điểm: "the seats where too narrow when you're in the window side and there was no entertainment like music, video, and etc. They do have an PAL APP but you have to download it prior to the flight which serves no purpose to use the wifi you don't have it."
Ưu: "I like that a USB port was available to charge my devices."
Khuyết điểm: "I could not use their myPal app to stream to my iPad. I would had preferred to use the iPad as it has a bigger screen. The app connected to the plane's Wifi but that when opened states it needs to connect to the plane's Wifi which it already is. This problem was also with my iPhone. Boarding was fine but could be more organized. People not in the current boarding group were allowed to board."
Ưu: "Comfortable seating."
Ưu: "friendly staff"
Khuyết điểm: "flight delayed without a heads up. no entertainment on the flight."
Ưu: "Flight was supposed to leave at 7:30 PM, but got delayed to a 10 PM takeoff. You'd think the crew would be apologetic, attentive and considerate given the time change, but it was even the lead flight attendant who kept making announcements (duty free, serving dinner, weather, time, seatbelt status change, everything). Nighttime flights are supposed to be more peaceful with announcements kept to a minimum, right?"
Ưu: "On time arrival and spacious modern fleet"
Khuyết điểm: "Food wasn't up to par with vegetarians"
Started out with a crying baby in the next seat but fortunately he slept for most of the flight.
Scheduled to depart midnight. Didn't leave until 3am
On-boarding delayed people getting onboard with work luggage, carry on and what looked like another carryon… weed out multi carrying passengers and allow plane to depart on time. Plane older and dated.
Air travel has become a “human cattle call” but United tries to make a bit better. However, getting across the USA in one day is awesome!
Ưu: "WHEN WE LANDED WE ONLY HAD 10 MINS TO CATCH THE NEXT PLANE, WE HAD TO RUN ASAP TOWARDS THE NEXT PLANE AND IT WAS FAR."
Khuyết điểm: "GIVE BETTER ROUTES TO CUSTOMERS OR POSSIBLY GIVE THEM BETTER TICKETING SCHEDULES"
Ưu: "The seat"
Khuyết điểm: "Some crews are not have a nice customer service"
Ưu: "Same, crew was fine but we were held at the gate for a long time with no explanation. Got to Austin much later than expected."
Khuyết điểm: "Communication to the passengers."
Ưu: "The crew was kind and entertaining and super helpful"
Ưu: "On time, nice stewardesses who kept after drinks, offered refills, good snack(maple cookie) pilot again commented. Comments on turbulence especially calming. Also like a little geography like what river we are over. Deveops personal relationship"
Khuyết điểm: "It was a fine flight but let me talk about boarding in general. After your special groups seems like you should load back of plane first? Window seats first? Boarding is a series of hurry up and wait experiences. I do not like feeling like cattle waiting in gate ramp or walk then in aisles. Must be better way. Please don't let people bring on 3 personal items and carryon. Make them check carryon or?"
Ưu: "ANA was excellent in getting us on an earlier flight-"
Khuyết điểm: "Unfortunately, they sent us to the "wrong" security checkpoint- at the opposite side of the airport. From the checkin desk, we were told to go to the NORTH security checkpoint. Walking the terminal again from where we came, we passed the SOUTH security checkpoint and made it another 5mins to gate."
Khuyết điểm: "My flight was rescheduled, so I ended up waiting about a 12 hour delay in Germany"
Khuyết điểm: "Not having videos on plane in seat sucked!"
Ưu: "Low end business class for the money"
Khuyết điểm: "Food tasted off. Seat and entertainment old."
Khuyết điểm: "XSS"
Khuyết điểm: "XSS"
Khuyết điểm: "XSS"
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Khuyết điểm: "">XSS">XSS">XSS"
Khuyết điểm: "">XSS"
Khuyết điểm: "">XSS"
Ưu: "Glad they had a direct flight."
Khuyết điểm: "The seats didn't offer much room."
Ưu: "Nothing because we didn’t leave Guam, was not allowed to go Japan due to having a green card and Philippines Passport."
Khuyết điểm: "Service Overall of how we were treated by a bad customer services is really terrible and bad."
Ưu: "Free Wi-Fi, outlet to charge devices, built in phone stand, current movies, & water every 2 hours."
Khuyết điểm: "8 hours flight only 1 snack and you have to pay for dinner if you want it."
Ưu: "Paying for $1200+ for an 8 hour flight to Guam and all the crew fed us was coffee and water plus pretzels. Oh yeah have to pay for a real meal"
Khuyết điểm: "5 minutes early arrival time."
Khuyết điểm: "Bad food selection"
Ưu: "Enjoyed the stroopwaffels that were handed out as snacks."
Khuyết điểm: "The food options are poor at best and it's really sad that they don't offer anything for free. My ticket wasn't cheap so I can't imagine they're saving me money on my ticket by not offering better food on that long of a flight. Especially lacking in any gluten free options or anything resembling healthy. A small thing of fruit that probably has 70 calories is not enough to sustain someone on a near 8 hour flight."
Khuyết điểm: "San Francisco to Ontario Delay for 10 min Then another dealy for 30 min After we board we had to waite inside the air craft for Cataring company to delever food for first classe"
Ưu: "Crew was excellent and hospitable."
Khuyết điểm: "Need rest room in middle area of plane. Movies need to change weekly. Same movies a week later."
Ưu: "Agent at check-in was very, very helpful and accomadating"
Khuyết điểm: "The movies kept doing out. They told us to log in and get compensated in a few days"
Khuyết điểm: "Missed the lufthanza flight by 5 minutes. United should have coordinated to have Lufthansa wait for 6+ passengers making the same connection or should have had an airport cart expedite us across terminals and gates to make the flight."
Ưu: "Was delayed two over two hours in HNL. When UA decided to transfer all passengers to another plane, it was such a beautiful flight and the Pilot of the plane."
Khuyết điểm: "I didn't like the idea that we went given a free meal because the plane broke down."
Ưu: "Window seat"
Khuyết điểm: "Same experience on ANOTHER 8 hour flight I have NEVER flown on an international flight and NOT received a complimentary meal or two...When I'm flying for 8 hours. On top of that the seats were very small and uncomfortable. I shouldn't feel a person grabbing a magazine or pulling down a tray when I'm sitting in the seat in front of them. I couldn't consistently watch a show or movie for 3 minutes thanks to the wifi and or app on MY Samsung tablet....it's SO sad that you guys couldn't have them already installed like other airlines. This airline is already in hot water, I expected MUCH better customer service. I will do my best NOT to use them again and tell others to do the same."
Ưu: "On time, friendly etc"
Ưu: "The crew were polite and helped to assist the passengers who has the same seats."
Khuyết điểm: "The fact that I had to download an app for onboard entertainment prior o my flight is farcical."
Khuyết điểm: "United operated the ROR-GUM. Philippine Airlines operated the GUM to MNL segment. Checked baggage could not be transferred in GUM. Checked bags had to be picked upnin baggage claim and rechecked with PR. Should not have been listed as a joint fare."
Ưu: "Night time flight coming back from Asia."
Khuyết điểm: "Right tight seats, and terrible over-priced food. The plane seats were from the 90s."
Ưu: "The snacks"
Khuyết điểm: "It was a really noisy flight because a little boy was crying in the back"
Khuyết điểm: "Seats were uncomfortable. Husband who is 6'1" had pain in his knees after flight."
Khuyết điểm: "We got moved from United to American Airlines because United overbooked out first flight. We finally landed in SLC 8 hours later than we were supposed to only to be told that they had left out luggage in Chicago. It is now a week later and I still don't have my luggage! This has been the worst travel experience I have ever had!"
Khuyết điểm: "no outlets, no tv, no wifi"
Ưu: "I have absolutely nothing to say good about this airport"
Khuyết điểm: "We were canceled (our flight in Newark) were herded around like cattle and then left to fend for ourselves .. With no apologies .. We got jumbled around to three different flights until we found one that would fit they try to get us on one flight and boarded in like 45 minutes and there was no way were going to make it manageable us around again , it was awful.."
Ưu: "Good food and very friendly stewardesses."
Khuyết điểm: "There were electrical outlets, but they didn't work. Also the food was poor. Why can't we just get some healthier food as snacks, like fruit, or dried fruit and nuts or something? Airlines always just give you junk food."
Ưu: "Can't sleep sitting up. Pretty funny watching everyone try..."