Mercure Budapest Buda

Looked nice.

After a long journey we arrived at the hotel, look amazing and great decoration. As we enter the hotel staff didn’t seem interested in greeting us and found them extremely rude! Not a single smile! Once we got to our room it looked lovely beautiful shower but later noticed our disabled bathroom was dirty, what looked like blood up one of the walls! Also we found the air con would only stay hot meaning the room was boiling, to scared to even ask the staff. Because of this we opened the window but couldn’t leave this open as it was extremely noisy with drilling, sirens and beeping cars non stop all night! On our first night we were very tired so decided to stay in the hotel and try the station restaurant, AWFUL! The staff made us feel extremely uncomfortable and unwelcome, I have severe allergies but they didn’t seem bother and didn’t help at all! The member of staff who served us was a blonde lady dressed all in black, didn’t catch her name was particularly rude. We left half our meal as we felt so uncomfortable. We did meet one receptionist (short blonde hair lady) who was the first member of staff we saw smile and willing to help, she was lovely (thank you!) the area we stayed in was quite out the way which wasn’t a problem as we worked out the public transport quite quickly. Beautiful city but shame about the constant sewer smell. For the price paid I was extremely disappointed with this hotel and would not recommend at all.

Extremely dirty room carpet

The building from outside and lobby looked very nice, but the room was totally opposite.

I have stayed in a different Mercure hotel in the past and I was very happy. This hotel however was a total disappointment. The room look like it has not been upgrade in 10-15 years. The carped in the room was extremely dirty, old and faded.