Ưu: "The crew was very professional and courteous; inflight meal was quite good and the prearrival snack of a tuna sandwich was one of the best I have ever had."
Khuyết điểm: "The flight had some occasional bumpy spots but that is not ANA's fault. The landing was kind of like a violent shock and the plane seemed to slide a little sideways but everything was fine."
Ưu: "no -all that was amazing was the complete idiocy of ana"
Khuyết điểm: "virtually everything was a unacceptable starting with the gate staff ..."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Ưu: "The crew was very good."
Khuyết điểm: "Good"
Ưu: "Crew was great. Economy premium was definitely worth the extra cost"
Khuyết điểm: "I wish the flight wasn't 13 hours haha"
Ưu: "Thoughtfulness, professionalism, patience and a lot of love put into the service."
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "The food wasn’t very good and the quantity of the snack meager. Worse, the crew refused to give a second roll to our 12 year old even which means that either they only have one for each passenger (and every passenger had theirs) or the crew are parsimonious."
Ưu: "Service Staff Price Professionalism as the ticketing area Great in dealing with children"
Khuyết điểm: "The lounge was somehow poor and noisy because of the airport constructions."
Ưu: "I like the way the flight attendants treat the passengers. They are very courteous, friendly and wearing very sweet smiles.The airplane is very prompt when it comes to arrival and departure schedule. Thank you very much for providing me a wheelchair which made my travel more convenient."
Khuyết điểm: "So far there was nothing that I didn't like. The food was good and the airplane was clean."
Ưu: "Smooth boarding and smiley staff."
Khuyết điểm: "No tv/ intertainment on the plane"
Ưu: "Great food"
Khuyết điểm: "Leg room"
Ưu: "Their service"
Khuyết điểm: "Foods"
Ưu: "Service, Cleanliness and Overall Quality"
Khuyết điểm: "We got lie flat cubicle seats on the way out but just tilt seats on the return, both on new 787's. After a 11 hour flight in lie flat cubicles and connecting to a standard recline BC seat is a bit painful."
Ưu: "Been flying with ANA ever since I started living in Japan, and it has always been a pleasure. No complaints whatsoever."
Khuyết điểm: "No problems."
Ưu: "Very punctual. Service is excellent. I like Tokyo Haneda Airport because it’s smaller and the gates are closer."
Khuyết điểm: "No complain about the flight and the services."
Ưu: "Customer service was pretty solid."
Ưu: "Comfortable seats, excellent entertainment system (although lack of movie choices this time around), crew is attentive as usual, and the food is not bad for airplane food. Smooth traveling."
Khuyết điểm: "If anything, it was simply the lack of movie choices but I guess it wasn't a good year for movies."
Khuyết điểm: "The food was not as good as in my previous flights."
Ưu: "Staff was wonderful and pleasant. Food was good for plane food. Entertainment was enough to get us all the way there."
Khuyết điểm: "Seats in economy are a little uncomfortable, but to be expected."
Ưu: "Crews' performance was good."
Khuyết điểm: "Full capacity ! Because of CODE SHARING ? = One Airplane for 2-Airline's Customers."
Ưu: "Crew attentiveness; relative comfort (could be better - but I've had worse); variety of movies"
Khuyết điểm: "I'd like greater variety in food choices"
Khuyết điểm: "Width of the seat for me was bit tight when in a flat bed position."
Ưu: "Food was served with metal utensils."
Ưu: "lunch was filling, ordered gluten free meal, received more food than expected, beef steak was good, potatoes nicely roasted, also got a side of large prawns (2) and a crab leg. Aircraft is a bit dated, seats hardly reclined beyond 10 degrees."
Khuyết điểm: "Cabin is bit old, seats don't recline enough, smells musty."
Ưu: "NH817 NRT to PNH was one of the best crews ever. Every need was met. Best customer service. NH818 was good too but the attention and attitude was slightly below. Travel Dates: NH817 09/1/2017, NH818 09/04/2017."
Khuyết điểm: "Very good overall. The entertainment could you a little more choices."
Khuyết điểm: "Flight was moved to6 am, 4 hours earlier than scheduled. Found out less than 24 hours before flight. ANA refused to rebook on an available flight leaving at the original time. Disappointed (and tired)."
Ưu: "Crew was extraordinary, very conscientious, responsive, and caring to passengers. Boarding was very civilized. Entertainment system equipment worked great, mechanically. Bathroom was respectably more sizable. Thanks to pilot and staff for getting us there safely."
Khuyết điểm: "Economy seat was hard and uncomfortable. Meal tray is quite small. For international flights: Not ANA's responsibility, of course: the level of Hollywood movie artistry these days is so poor. Perhaps ANA could consider selecting more movie classics and proven gems in their flight selection. More classicTV shows could help, also."
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Ưu: "The most comfortable economy flight I have experienced so far. The service, food and entertainment options were all excellent. Definitely looking forward to our return flight back to YVR!"
Ưu: "Messed everything up!!!"
Khuyết điểm: "Messed everything up!!!"
Ưu: "Great service, everyone was happy to do their job"
Ưu: "Nice friendly staff in the plane. Nice friendly staff at the airport, although very slow and getting confused easily. Need more training."
Khuyết điểm: "Check-in process at the airport was ridiculous ! One ANA staff sends us to wait to a certain counter after looking at our ENTIRE trip (all 3 segments), only to find out 20min later that we were supposed to go to ANOTHER counter, because our ultimate destination was International (USA). Also, boarding passes had to be REPRINTED in Tokyo for some reason. Note: on the way to Okinawa 2 weeks earlier, we had similar poor experience, but we only had to wait 5 min in the wrong lane. Overall ANA staff is very nice, friendly and smiling, but seems to get overwhelmed and confused very easily, and take FOREVER to do simple tasks that their US counterparts do 3x or 4x FASTER. --> do more regular TRAINING of your staff at airport counters !"
Ưu: "The staff was polite and professional. We have no complaints at all."
Khuyết điểm: "The in-flight entertainment options (eg. movies) were limited compared with other airlines. However, we appreciated watching the local foodie guides to the Tokyo area."
Ưu: "Staff was friendly, Aircraft was clean and tidy."
Khuyết điểm: "Food was poor, there was no space, even domestic flights have more space than this one.!!"
Ưu: "All flights were on time or early."
Ưu: "I can't really think of anything I liked much about that flight other than to say Thank God we landed safely."
Khuyết điểm: "The flight was overbooked. It was a cramped flight. We had problems with the landing gears and had to be pulled off the Tarmac by firefighters. It was quite a frightening experience."
Ưu: "remarkably efficient, outstanding customer service. snacks keep coming as do the beverages. likely the sweetest and most polite staff i have ever met in my life. meals arent great but the desserts are fantastic. (hagen daz ice cream!)"
Khuyết điểm: "well most planes offer limited space and ana is no exception. but that's just the way it is in economy"
Ưu: "Food very good.. I like it. I will go again. I want to come back"
Ưu: "Movie Selection was awesome on the Vancouver-Narita trip. I thought I was gonna miss the my last leg of the trip to Okinawa on a codeshare with ANA. As the Vancouver leg arrived a bit late. But the ANA staff found me and told me I had a later flight because of a 20 minute delay! It was awesome service, they also gave me a ride directly to Haneda Airport as that was where the later flight was."
Ưu: "Very good service and good food."
Ưu: "Some superb food, probably the best I've ever had in economy class. The crew was also really nice and friendly."
Ưu: "Staff, organization"
Everything was wonderful!
Yes, absolutely wonderful traveling by Qatar Airways
Kayak canceled and reissued the ticket on the day before my travel, which messed up my seat You might got some money with the change , but your rating will go down
Ưu: "Yes, Crew was amazing and timing was perfect."
Khuyết điểm: "Excellent performance"
Ưu: "The crew is very friendly and helpfu; the space between seats is noticeably larger than usual"
Khuyết điểm: "Too much A/C, feel cold."
Ưu: "Clean, modern planes, on time, good service amd team."
Khuyết điểm: "If they bump me up to First or Business class.... :p"
Khuyết điểm: "Very happy on Doha to ORD"
Khuyết điểm: "Tbilisi-Doha delayed due to no A/C. Inadequate notices. Children yelling behind me, no action taken. Doha-BKK worse. Another 1 1/2 hr delay. Woman I’ll eventually taken off. Flight deck with inadequate notices. Then searched for woman’s overhead luggage. Others with delays elsewhere. Never again."
Ưu: "Great crew!!!"
Khuyết điểm: "Nothing"
Ưu: "The supervisor on flight Doha to Charles de Gaulle was very helpful and knowledgeable. He explains to me th e process of how to help a person who is having a big problem to walk , Qatar Airways has a special service for person in needs of wheelchairs . Thanks a lot to that gentleman."
Ưu: "Friendly Crew, good entertainment possibilites."
Khuyết điểm: "Everything has a plastic holding purse."
Ưu: "Was the crew amazing and nice"
Ưu: "Crew were helpful"
Khuyết điểm: "Luggage didn't make it onto flight, from transfer flight"
Ưu: "Food was good"
Khuyết điểm: "The flight took off late more than an hour"
Ưu: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Khuyết điểm: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Ưu: "Arrived early in Budapest. Good leg room."
Khuyết điểm: "Not enough toilets for length of flight and number of passengers! Always a long queue. Long bus journey from terminal to plane."
Ưu: "It is so far a cut above the American carriers. There’s no way to compare them, because Qatar Airways is so far superior. The seats are far more comfortable and larger, the amount of legroom is far superior, you have much more personal space, and the craft is cleaner. Flight Attendants are fantastic! They provide excellent personal care, and are there for everything. They are supremely polite and courteous, and bring things in mediately. Very often anticipating your needs. This is what flying used to be like on United and American. But those people have completely forgotten what service is. Qatar is a 5 star airline. United and American, to my view, are 2 star at best."
Ưu: "On time Very convenient price compared to other airlines"
Khuyết điểm: "Nothing"
Ưu: "Awesome experience provided by inflight crew, who attended to all your needs for this long for flight. Made us feel really at home!"
Ưu: "Every thing is good in Qatar airways"
Khuyết điểm: "Organization of the boarding"
Khuyết điểm: "Out of Vegetarian food. As per them it was because ticket was booked less than 24 hrs"
Ưu: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Khuyết điểm: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Khuyết điểm: "Some crews are not accommodating."
Khuyết điểm: "my flight from Boston to Doha was deleyed and Qatar Airways have no arrangements for the passengers at the airport, I spent more then 15 hours in the transit on those chairs, there was no help provided by the airline"
Khuyết điểm: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Ưu: "Some how it was a good experience"
Ưu: "The personnel are what makes the airline so special. Everyone of them was so nice and so attentive to our needs. Great experience overall."
Khuyết điểm: "So the seats while comfy are not as nice as the seats now on the reframed United Polaris and Delta and Air France in their newer planes."
Ưu: "Mediocre staff, not very attentive, horrible boarding experience in Doha. Food was inedible, watched a crew member place food she had spilled onto the aisle FLOOR back onto a tray to give to someone as if nothing happened, which prompted me not to anything for an 8 hour trip. DISGUSTING!"
Khuyết điểm: "I will never purchase a flight with Qatar"
Ưu: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Ưu: "Being able to ear what you want and when you want it made my flight so much more enjoyable. You can ask for anything on the menu and the flight attendants are so attentive."
Khuyết điểm: "Boarding in Qatar was a bit disorganised."
Khuyết điểm: "Transit time was too close with my connection"
Khuyết điểm: "A 7 hours trip from qatar to kuala lampur, and they serve only a sandwich which in the first place doesnt taste good."
Ưu: "Crew was great; plenty of space to stretch out"
Ưu: "Was not a pleasant flight"
Khuyết điểm: "Basic onboard entertainment, even on business!Staff Could be more genuine!They handled the cabin baggage Like potato not helpful."
Ưu: "Very comfortable seats with lots of space and pillows blankets and other ammenities. It was a 13 hour flight and the staff came by many timea with drinks and snacks"
Khuyết điểm: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"
Ưu: "Flight was on time"
Khuyết điểm: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."
Ưu: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Khuyết điểm: "I didn't have any issues on this flight. Everything was great for me."
Ưu: "Perfect landing."
Khuyết điểm: "My seat was too far from Toilet.."
Khuyết điểm: "The first flight of my journey was delayed which made me late for my next two connecting flights. I arrived on vacation a day late. Paid for a hotel and activities that I never used. My bag arrived 5 days late. I had to buy clothes on a daily basis which ate up more time and fun money. The airline gave me nothing except empty promises and dismissive apologies."
Ưu: "Food and drink options. Courteous."
Khuyết điểm: "Smells from others"
Ưu: "leaving airport"
Khuyết điểm: "24H delay, no meals, no coordination, no communication."
Ưu: "Everything was good."
Ưu: "Great food, Comfy, Great staff. Usual I dont review but really enjoyed those 4 flights with Qatar"
Ưu: "Excellent airline. Great experience. Easy. Professional. Efficient."
Ưu: "Very professional crew. Modern plane."
Khuyết điểm: "The boarding announcements were in Arabic and Vietnamese. We did not hear it in English Perhaps we missed it if they did."
I like the service, meals, collection of movies songs and Quran the airplane was clean and the landing was smooth means the pilot was very experienced Thank you
My credit card was stolen and this flight booked, you enabling piece of trash. I never flew and hopefully no one did. Do better.
Food from SFO to Dubai can be better. Dubai to Ahmedabad food was very good
I was upgraded to business class. 😍
Ưu: "Excellent crew, who make each person important."
Khuyết điểm: "Being in economy nothing the crew could do would make it better, however as I have said before Emirates miles rewards should be continue not be lost after a certain time."
Khuyết điểm: "No comment"
Ưu: "All services are simply best."
Khuyết điểm: "If you can add more Indian food, that will be better."
Ưu: "I am looking for something good put didn’t find Sorry"
Khuyết điểm: "The departure time should be on time Our flight was delayed more than one hour"
Khuyết điểm: "Unfortunately there were many babies crying and poking around the entire time, but that can’t be helped. Everything airlines related was great though."
Ưu: "Overall good experience, could have been better if we had got seats of our choice."
Khuyết điểm: "If we could have got seats of our choice."
Ưu: "The crew was forgetful and would always pass by me when it was time to serve"
Khuyết điểm: "I don't know, maybe it I took another carrier"
Ưu: "all is good"
Khuyết điểm: "n/a"
Khuyết điểm: "It took a long time to get a beverage and food"
Khuyết điểm: "N/A"
Ưu: "entertainment was great!"
Khuyết điểm: "Not much to eat for a vegan."
Ưu: "The service was great and the entertainment tv worked better than the first plane."
Khuyết điểm: "We waited a lot in the bus that took us to the plane without moving. It would have been better if we stayed in the waiting area until the bus and the route was cleared to take us to the plane."
Ưu: "Ladies worked hard"
Khuyết điểm: "I now understand how the chicken and live stock must feel in their cages and stalls. Perhaps the CEO and management staff must be made to take the same flights in the same conditions in so called Economy class. So much greed! Hoping for the day, Air travel becomes obsolete."
Ưu: "On time boarding . Crew was helpful"
Khuyết điểm: "Food was not satisfactory"
Ưu: "Staff helpful and courteous under difficult conditions."
Khuyết điểm: "People were allowed wheel chairs without a doctor'snote. 59 wheel chairs passengers is ridiculous. Make it a requirement wheel chair assistance required a doctor's note. And check hand luggage weight. Many bags excceeded the limit."
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "The ICE entertainment"
Khuyết điểm: "The leg room is a bit small"
Ưu: "The food was great. Don't be scared of giving vegetarians dairy though unless they specify vegan."
Khuyết điểm: "Very poor service overall"
Ưu: "Staff is very good. Always smile on face."
Ưu: "Loved the leg room, very friendly staff, the cabin was a nice temperature."
Khuyết điểm: "Based on this flight alone, I have no complaints. Looking forward to flying with Emirates again."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "The flight was ok. We had very little lay over time which meant. We had to run across the airport to get to our flight. This also meant that some luggage got left behind. It was frustrating but atleast the airline ensured that it was delivered in one piece to our home addresses. Give them a plus for that"
Khuyết điểm: "Left behind luggage Short layover"
Ưu: "service , crew , food entertainmentminimal"
Khuyết điểm: "not much"
Ưu: "Most of the crew was nice and accommodating"
Khuyết điểm: "There was a hair in my food. Seats 46a and 46b were very constricting, leaving it very uncomfortable for sitting."
Ưu: "Cabin Crew"
Khuyết điểm: "Asian Meal is not good at all"
Ưu: "Very impressed. Will definitely fly with them more often in the future. A little confused with the max weight of baggage. Website was not so soecific."
Khuyết điểm: "A little confused with the max weight of baggage. Website was not so specific."
Ưu: "It felt like home. =)"
Khuyết điểm: "it felt too much like home. ;)"
Ưu: "The comfort of the flight was unbeatable. The crew was great. The 13 he flight didn't feel that long."
Khuyết điểm: "When boarding my kids and I were separated. This is not recommended at all. I don't know why you can't keep families together."
Ưu: "Enough leg room, wide seads"
Khuyết điểm: "Food was terrible."
Ưu: "Service is fantastic and all the amenities. They pretty much think of everything. The warm towels at the end of the flight, the travel bag for the long international trips were perfect. The staff is very welcoming and helpful and we were in economy so I can only imagine what it must be like in First Class! Also the free entertainment is phenomenal- wide range of choice. We also enjoyed the outside cameras that help you see views from the outside. Pretty cool!"
Khuyết điểm: "Little more leg room. When the chair in front of younreclines ot gets a little tight."
Ưu: "I love that I got a cute little bag filled with things like socks, eyemask, and ear plugs. Its just the little extra things that made it better"
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "The food was much better than on the Board of BKK-Dubai, as well the kindness of the crew."
Ưu: "The staff who checked me in at chennai were rude and unhelpful. They spoke in an unacceptable manner - when asking why about my baggage weight. Discriminating against musicians - rude to women. Very poor experience. I did not even get a receipt for my extra baggage for which I paid 50 usd."
Khuyết điểm: "Rude staff at ground on chennai and seeking to make money, discriminatory"
Ưu: "The boarding process was smooth as was finding my luggage after arriving in NYC."
Khuyết điểm: "The entertainment system did not work for about an hour and they had to fix it. It took the crew a while to start troubleshooting it. A few people had to complain before they did anything. The quality of the food on Emirates has greatly decreased recently. Their wifi on flight is terribly slow and they require you to pay $1 for it."
Ưu: "The in flight entertainment and food was enjoyable. Overall service of the crew was excellent."
Khuyết điểm: "I flew from Singapore to New York with a 1 hour 15 minute layover in Dubai. Passengers with layovers were instructed to be at the next gate 45 minutes in advance of boarding. This was seemingly impossible and cause myself and many other passengers severe anxiety running through the airport. The first flight landed 10 minutes late in Gate C, took another 10-15 minutes to off board, at which point we were held by a flight attendant who later guided us to get on a bus to take us between terminal A and C. The entire trip between gates was approximately 30 minutes and we inexplicably had to pass through security 3 times during the layover. It seemed poorly organized and myself and other passengers just made the second flight before the doors closed."
Ưu: "There was sufficient legroom at the seat. Amenities were provided to remain "fresh". Not computer literate, the entertainment was more than adequate."
Khuyết điểm: "I told the flight attendant while boarding that it was not appropriate to have very little children on a flight of this length. Much to my chagrin, an Indian woman had two howling urchins one row in front of me. These howling urchins proceeded to scream their lungs out for 11 of the 13 hours of the flight!! One of the babies was so small, it looked like she had just pushed the critter out earlier that day!! Had they told the Indian woman to drive or swim to Dubai, the ratings would've have been excellent. I did not pay good money to have to sit in a NURSERY!!!!!"
Ưu: "Crew couldn't have been friendlier!!"
Ưu: "Clear and firm boarding instructions - captain updated flight status. Helpful and patient crew. Clean toilets. Prompt disembarkation."
Khuyết điểm: "Food for main a bit tasteless and dry"
Ưu: "Entertainment center was great many series."
Khuyết điểm: "Nothing."
Khuyết điểm: "Food was not provided due to shortage as per attendant."
Ưu: "There were a lot of different movies to watch. Also, the food was real good."
Rude staff! It wasnt a problem that our flight was overbooked, but that your staff was so unproffessional and inpolite! I havent seen such a behavior anywhere! We Are family of 4, 2 kids, had seat reservations, and was turned off for the flight! Waited for 5 hours on the airport, was forced to buy visa even though we didn’t want to enter Turkey! We were offered airport hotel and got hotel 1,5 hours from the airport!! Horrible experience!!!
Frustratingly got placed in the last row with a teenage kid who was not mine and fell asleep on me. When I tried to push him off of me his glasses fell off his face and behind the chair. He seemed too dazed to crawl under the seat to get them so I had to do it. So cold and so uncomfortable. Fortunately just a short flight.
Broke my luggage a little
Ưu: "It was clean. The aircraft was new, well maintained."
Khuyết điểm: "The aircraft departed and landed late. I then missed my next connection. The majority of the people working seemed to care but there was no general way to make the late arrival and missed boarding overcome with a plan. It seems it was more my fault than the airlines."
Khuyết điểm: "I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines"
Ưu: "I was feeling very bad during flight. Crew made everything possible to make this flight comfortable for me. They took good care of me and were stopping by me, to check how am I feeling during whole flight."
Khuyết điểm: "This is not about airlines, but about passengers. All airlines should prohibit passengers to use fragrance. This lady who flew next to me, had strong perfume and it felt like she used half of the bottle, cause it was impossible to breath."
Ưu: "The staff the staff the staff. They made the trip so enjoyable. The A330-300 aircraft was smooth and silent. Very impressed"
Khuyết điểm: "The seats in business class were not as soft as they could be but very impressed overall and good value for the cost of the business class ticket"
Ưu: "Good movie selections"
Khuyết điểm: "Food wasn't as good as usual on Turkish flights."
Ưu: "Turkish Airlines always provides a great combination of price and comfort. The team on the flight was very helpful and the entertainment system is superb."
Khuyết điểm: "I was disappointed to discover that one of the two available dishes was gone when the food cart reached our seats, with no options to choose from."
Khuyết điểm: "The crew in Berlin gave me the last seat at the airplane which does not recline. I find this to be very unprofessional especially for some with Gold Status with Star Alliance. In addition, they assured me an aisle seat in the connecting flight, which was not the case, it was a middle seat. I felt cheated by the desk crew in Berlin."
Ưu: "Boarding and arrival was on time."
Khuyết điểm: "Crew unprofessional, gave my vegan sister a chicken sandwich, forgot to serve some guests, they were unpolite and inpatient."
Ưu: "I've flown with Turkish airlines a few times and compared to other airlines they are amazing. Even on short distance flight (1 hour flights) the offer a sandwich and drinks. If there are delays the pilot explains what's happening instead of leaving us clueless."
Khuyết điểm: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Ưu: "Enhanced security screening is great."
Khuyết điểm: "Their website reports INCORRECT departure times for their flights!!! BEWARE I travel frequently and Turkish Airlines is posting WRONG information about their flight departures, causing people (like myself) to miss their flights!!!"
Khuyết điểm: "My entertainment set didn't work"
Khuyết điểm: "Same"
Khuyết điểm: "Boarding time was supposed to be 19:10, we did not start to board until passed 20:00. Needless to say we were delayed. There was a woman at the counter,but there was no explanation given about the delay. Luckily it was the last leg of my journey and did not miss a connection flight,but being on an 11 hours flight just before, I was a little cranky. Overall I had a great experience."
Ưu: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Khuyết điểm: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Ưu: "Food, boarding"
Khuyết điểm: "Tight seats"
Ưu: "Timing was perfect without any unnecessary delay in transfer. Crew is quite helpful and food was pretty good for Economy class as was the leg room and footrest. Entertainment was excellent."
Ưu: "On Time Entertainment system"
Khuyết điểm: "Extremely cold, cold air blowing strongly for the whole duration of the flight Had to ask 3 times for a blanket but was not enough though"
Ưu: "The overall experience was good"
Khuyết điểm: "The food is not so good."
Khuyết điểm: "The things that they can improve upon: - Better tasting, not chewy meatballs - Providing salad dressing - Water absolutely had weird odor - Omelette was not tasty at all, as if it came from an industrial machine"
Khuyết điểm: "Why does Turkish Air boarding always have to be so chaotic - pushing and shoving, etc. Why cant TK control their business class space - people from economy always coming up for bathrooms when there are plenty in the back....."
Khuyết điểm: "Boarding took way too long - I waited in my seat with no air conditioner sweating so much."
Khuyết điểm: "The tickets were booked on Turkish air but serviced by Air Canada. Neither company could change flights, check in or check me out of each other's systems. This caused most of my late night delays and struggles. Beware when using either or other online companies serving other vendors"
Ưu: "food,service and flight"
Khuyết điểm: "N/A"
Khuyết điểm: "Missed connection and Turkish ground staff were horrible. Endless run around followed by insistence my ticket was worthless despite arriving on a late inbound Turkish airlines flight."
Ưu: "The flight crew were exceptionally nice and the food was the best I have had on any airline."
Khuyết điểm: "The flight was delayed without any explanation and I was worried about making my connection in Istanbul."
Ưu: "All service, atention, food"
Khuyết điểm: "We ran to the gate but we're turned away and spent 3 hours getting rebooked and to a hotel for the night."
Ưu: "Thanks for the homemade cookies :)"
Khuyết điểm: "بغينا نموت"
Ưu: "The crew was nice"
Khuyết điểm: "Noisy..people up in the isle, drinking...just being laud."
Khuyết điểm: "I woke up twice due to too warm cabin."
Ưu: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Khuyết điểm: "The in-flight entertainment system didn't work on the way back."
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "I liked the friendliness of the ticket person and all the flight attendants on both flights. The cabin was clean, the climate was not too hot or cold. The pilots were very good at their jobs. The food was good."
Khuyết điểm: "I didn't like having to disembark the plane in Istanbul while it was on the Tarmac nor get back on the plane while it was on the Tarmac."
Ưu: "The flight was fine, the crew courteous and everything was ok until I got to my destination."
Khuyết điểm: "It turns out my checked luggage never made it to Budapest and the people at the airport did nothing to help with the fact that I had nothing on me because of that. They took my information to deliver the suitcase but since the luggage would not reach me for at least a week they did nothing to compensate for the fact that all I had on me were some books and my computer. I had to buy all new toiletries and since I am travelling for work basically had nothing to wear for my meetings. This was a really bad experience"
Ưu: "Aircraft was new and clean, and the crew was both professional and friendly. The food was excellent and it was a surprise to be served a full lunch on a 2-hr flight in coach class. All in all a great experience."
Ưu: "Turkish Airlines were a great surprise - everything was much better than expected. Highly recommend flying with them."
Ưu: "Plane had more food space than the previous one"
Khuyết điểm: "They always ran out of food options."
Khuyết điểm: "Seat was very uncomfortable. Stiching placement is very bad and hurts. We had to turn back and switch plane after some technical issue. We landed in Budapest with more than 3 hrs delay."
Ưu: "The planes were pretty comfortable, especially the first one. Even with the delays, there was overall a good turnaround time, though we still landed four hours late. The captain kept people from panicking, which was good."
Khuyết điểm: "We had an engine failure during the first ten minutes or so of our flight that required us to turn around and head back to Istanbul, then wait for another plane, then reboard and try again. Our first flight was in the air an hour or so. Engine failure is always a concern - why was this issue not found during a routine maintenance check-up?"
Ưu: "same as above with fligt from Mumbai to Miamis"
Khuyết điểm: "same as the return flight.Did not like the food"
Ưu: "Great crew service and food. Great entertainment features."
Khuyết điểm: "Wish services in Istanbul airport was better. Had to take a bus to the terminal and transfer directions and gate services was confusing and not very good. But this is not the airlines fault."
Ưu: "food, entertainment"
Khuyết điểm: "too small legroom, waiting for the boarding in the Airport was crowded"
Ưu: "Service and food was excellent"
Khuyết điểm: "Cabin pressure was awful last 30 mins. My ears and teethical were killing me."