Delays in boarding and takoff
Indian vegetarian could have ice cream for dessert. Would have been nice.
Was very comfortable and enjoyable, can't think of anything else to improve - thank you.
My seat wasn’t comfortable enough even though I paid for it. Seafood menu wasn’t good. I was left hungry throughout my flight because I cannot eat a lot of stuff :( overall it was a pleasant flight. Passengers are pretty well behaved and less noisy compared to Cathay Pacific. There are no toilet seat papers.
Ưu: "Reliable service, clean cabin"
Khuyết điểm: "Its sad to see that only the female flight attendants look after the restrooms, no male attendants were seen doing it on both flights. Disappointing in this day and age this still exists."
Khuyết điểm: "The rebalance was worst I've ever encountered I was actually scared I prayed many times 4 yo get home safely I was not impressed with my last flight n also why were We delayed coming from manila we turn back many times n I had only 50 mins to catch my flight to Perth if we had landed wen we should hv I'd hv time to buy some gifts I'm.glad that Philippines airlines will fly direct yo manila from Perth come March n I'll use them from now on as it's a few times in the years gone that things has happened to me I forgave ur airline but now i not need to as hv other airline to fly n my darling come here 3 or 4 times each year but will use Philippines airlines URS sincerely Trevor frahm"
Khuyết điểm: "A comfort kit on a ultra long haul flight goes a long way"
Ưu: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Ưu: "The crew was really nice. The plane was clean and comfortable."
Khuyết điểm: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Ưu: "The crew was amazing. The seat were uncomfortable"
Ưu: "Well organized boarding, friendliness of staff, food service"
Khuyết điểm: "Flight was delayed by about an hour."
Ưu: "Boarding. Timely departure"
Khuyết điểm: "Entertainment selection."
Khuyết điểm: "Everything was fine."
Ưu: "Staff are great and on board service was good. Boarding is always well organised from Changi however it was a full flight and as always half the passengers exceeded their carry on allowance. Rather than addressing this bags were flung everywhere no nowhere within your actual reach during the flight. Very annoying when you are a passenger who does the right thing."
Khuyết điểm: "See above. No in flight entertainment makes you feel like you're flying with the low cost carrier rather than a full service airline."
Ưu: "Satisfied and feel good on Singapore airlines, definitely will consider next trip"
Ưu: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Khuyết điểm: "All good"
Ưu: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Khuyết điểm: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Khuyết điểm: "The toilets were a little unsanitary."
Khuyết điểm: "The desserts. The bun."
Khuyết điểm: "Little or no room in Economy"
Ưu: "Staff was polite and accommodating"
Khuyết điểm: "Some staff not courteous which surprised me"
Khuyết điểm: "Headphones didn’t work entirely for listening to movies. Had to manually hold it in."
Ưu: "Modern Aircraft , good seat ,Crew friendliness"
Ưu: "Excellent crew services"
Khuyết điểm: "Entertainment system is rather tired for today’s standard for first tier airlines, in particular the headphone jacks which may not work from wear & tear. It’s a hit & miss whether the sound works or not. Obviously mine didn’t on one side this time. Very frustrating if you are on a long flight and there’s nothing you can do if the flight is full."
Khuyết điểm: "Stewardesses were a bit rude"
Ưu: "Free seat next to me. Brilliant entertainment Very tasty food Excellent service"
Khuyết điểm: "Nothing! Best daytime flight to europe! And home before midnight"
Ưu: "smooth service with refreshments"
Khuyết điểm: "No working seat audio"
Ưu: "Efficient courteous and attractive crew. Good food drink selection and great entertainment system."
Khuyết điểm: "Unfortunately the plane was an older 777-200 with smaller TV screens but otherwise fine."
Khuyết điểm: "Particularly asked for aisle seat during checking in and I was told I was allocated aisle seat, but my seat was in the middle all the way to Brisbane. Person who checked me in did not seem like who wanted to be on the job beside being not too busy at all."
Ưu: "Can't think of. We have been using Singapore Air for years and they were good. However, our recent few flights with them have been disappointing (hence the need for this review) - there's nothing to be happy about."
Khuyết điểm: "Writing on behalf of my wife. All staff that she met have sour face, perhaps to signal the passengers not to approach them? True enough, the cabin crew did not help her to place her bag in the luggage compartment; the cabin crew did not serve water when requested, and on second attempt, the cabin crew told her to request at the ground. The cabin crews she has encountered clearly expressed their unwillingness to serve with their face and action. Is this the new direction of Singaore Air? The entertainment system requires installation of an app, hence is practically useless since we do not have the app preinstalled in our device."
Khuyết điểm: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Ưu: "Best serves ever will fly every time"
Ưu: "the crews were very polite and very helpful"
Ưu: "Just a generic flight. Had nice movies but nothing special."
Khuyết điểm: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Ưu: "the flight time was quick , by the time you took off you practically were preparing for landing"
Khuyết điểm: "nothing disappointing"
Ưu: "Crew went out of their way to make sure we had everything we needed. Seats seemed roomier in economy than other airlines. Lots on movie choices."
Khuyết điểm: "I didn't care much for the meals, but my husband loved them."
Ưu: "The choices for entertainment were excellent! I was never bored for a second on my 20++ hours of flight. I love how they gave us in-ear earphones instead of the normal airline headphones that keep on sliding off."
Khuyết điểm: "It was quite difficult for me to get comfortable. Maybe it's due to my shortness, I can't really rest my head that well"
Ưu: "Crew and boarding were efficient"
Khuyết điểm: "Choice to have meal immediately after takeoff or just before landing. I chose to have it just after take-off but didn't expect not to have any breakfast. Not fun leaving the plane hungry."
Ưu: "everything, excellent job"
Ưu: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."
Ưu: "Attention to customer service and needs"
Khuyết điểm: "Couldn't use my own headphones to watch movies"
Ưu: "The crew and inflight food and entertainment was good. The person on the transfer desk was very helpful."
Khuyết điểm: "We were unable to use the website to check-in online, which meant we had to fly to Manchester to check-in. Which is very poor given modern technology. (We were able to check in on line for the flight from Houston)"
Khuyết điểm: "Nothing"
Food was terrible and seats were more like hard benches
The check in staff at dallas need improvement
I like the flight from Philadelphia to Doha but after that it goes haywire.They purposely overbook flight and then force you to checkin your carryon luggage. Same thing happened on my way back from Amritsar to Doha.I had my kids change of clothes,Medicines, Fragile articraft packed in carryon bagand the ground staff at amritar again forced me to checkin my carryon bag.She said we have a full flight and there is no overhead storage to store my carryon.we were 3 passangers with 4 checked bags(allowed 6 bags) all our luggages were 4 kg underweight .The lady still found a way to harass as by saying our carryon was 1 kg overweight and we have to get it checked.I refused after almost 10 minutes of argument. To make it worse she put my minor son on seat away from me and my daughter on the Doha to Philadelphia flight.As soon as we got on the flight my son spilled whole water bottle on himself accidentally and within first 6 minutes of the flight i have to change his soaking wet clothes.just imagine if my luggage was checked what could i have done.No change of clothes in cold, almost 4 hour long flight. Qatar ground staff at Amritsar to doha and Doha to Amritsar has been forcing and harassing ppl into getting their carryons checked.My family of 10 ppl traveled all from Usa to Doha and Doha to Amritsar between june 8th to august 18th faced the same issue on different dates/flights of Qatar Airways. The food was good and cabin crew was great in Doha to Philadelphia flight and Philadelphia to Doha. Qatar Airways, worlds one of the finest airlines can certainly do a better job on their smaller connection flights.
Everything was good, but at Philadelphia airport, immigration service was so poor.
Ưu: "Loved it"
Khuyết điểm: "Sit was a little tight"
Ưu: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Khuyết điểm: "I can't think of anything that wasn't good."
Khuyết điểm: "Perfect"
Ưu: "Crew was excellent. Really helpful people."
Khuyết điểm: "Seats are so tight and close to each other."
Ưu: "Very friendly crew, good space in my seat, kept the plane dark and quiet for the overnight flight"
Ưu: "Crew was very friendly"
Ưu: "Crew was amazing and food was Delicious as compare to other airlines."
Khuyết điểm: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."
Ưu: "Crew was OK."
Khuyết điểm: "Seats in business class extremely uncomfortable, almost no recline. Very old entertainment equipment. Really disappointing flight given lack of comfort in business class."
Khuyết điểm: "Seat comfort"
Ưu: "Staff were fantastic."
Khuyết điểm: "Better movies please."
Ưu: "The flights attendants were very helpful and polite. What I enjoyed the most was the level of comfort I had. I was able to sleep for almost the entire flight. That's why it felt like it wasn't even a long flight."
Khuyết điểm: "We did leave a little late but it was out of the control of the pilots and flights attendants."
Ưu: "Our flight attendants were all amazing, but especially Joanna!! She was outstanding and went above and beyond to assist us in every way possible!!"
Khuyết điểm: "My baggage was lost!"
Ưu: "Staff was excellent"
Ưu: "Food was great , seats were comfortable and crew was very helpful. Entertainment was more than enough."
Khuyết điểm: "(1) Was about to miss flight because originally my flight booking was from Benazir International Airport Islamabad but t the time of flight I boarded from a different and new airport in Islamabad which had become operational in Islamabad in the last week of April 2018 . My flight was on 10th May 2018 from Islamabad to Doha to Chicago but neither my online booking site ( Kayak ) not Qatar Airways sent any notification that my Boarding was changed from Banzir International Airport to the newer, bigger airport. Consequently , on the day of flight, I went to check in and board from the Bnazir International Airport but upon reaching the airport I was told that the airport was no more in operation. I was surprised to hear that all flights were to be from the newer airport. By the time I rerouted my taxi to the new airport I was already late for my flight but fortunately the flight from Islamabad to Doha, Qatar was delayed and I made it to the boarding time and flew to Doha , Qatar and then to Chicago."
Khuyết điểm: "USB port was not working."
Ưu: "Every thing is good in Qatar airways"
Ưu: "Ended up having spare seats beside me. Planes were new and in great condition. Staff were very good."
Khuyết điểm: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."
Ưu: "Generally courteous in-flight staff"
Khuyết điểm: "Checking in, they asked for certain number of miles to upgrade. I offered it. Then at the last minute they came and said their system didn't accept American moles. For a daily if their system, they denied service to passenger. This is the second time with them. Last time when another airline missed connection and this time a ticket that I purchased. Doubt if I would, again."
Ưu: "The Qatar crew was great and the entertainment was on point."
Khuyết điểm: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"
Ưu: "Doha to hyd was good. Crew was courteous."
Khuyết điểm: "Even after online checkin. Just to drop the bags it took 1 hr. The thin old black lady at the baggage drop off counter was very partial in treating people. She allowed a black male take 27.8 kgs but asked us to adjust our bags when we had 23 kgs. Also if the passenger is allowed to carry a laptop bag, according to her training and theory she only knows 1 shape and does not recognize a back pack which has only the laptop. I travelled several times in Qatar, but never had this kind of experience."
Ưu: "Short flight, seat pitch OK and food adequate. Good crew."
Khuyết điểm: "Bus boarding always chaotic"
Ưu: "Seat features. Extensive beverage and food menus. Great IFE system"
Khuyết điểm: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"
Khuyết điểm: "food"
Ưu: "It was actually on time."
Ưu: "The Qatar Airways price."
Ưu: "Thank you to wonderful hard working Crew."
Khuyết điểm: "I am a lacto ovo vegitarian. The meal was just vegitarian. I would have like to have an ice cream or a piece of cake."
Khuyết điểm: "The online check in system was down so we all had to line up to check in."
Khuyết điểm: "My screen was not working."
Khuyết điểm: "In their Business Class they only had two shower room and they wait was 7 hours! I now totally dont trust Kayak and it's ratings. Qatar Airways sucks!"
Khuyết điểm: "Not enough check in desks operating - very long wait"
Khuyết điểm: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Ưu: "Great personnels!!"
Khuyết điểm: "Overall nothing but great Service!!"
Ưu: "Good, newer wide body aircraft. Good service. No hassles, really. Would fly again. Overall good experience."
Khuyết điểm: "Newest seating arrangement in 777 300 ER just too crammed. Used to be better. Nothing special about this flight, was expecting a little more space, a little less crowded, a bit better service. But my flight was short hop from BKK to HAN, last leg of flight originating in Doha."
Khuyết điểm: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."
Ưu: "Very comfortable, great staff, entertainment options were huge! New aircrafts with comfort in mind."
Ưu: "Food came out 1 am melb time ,2 hours after departure ."
Khuyết điểm: "Cabin temperature in my section was slight hot and was uncomfortable until we complained to the supervisor. Steward spilt food on the floor next to our seat"
Ưu: "Service always attentive , availability of food on demand outside scheduled meals ."
Khuyết điểm: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"
Ưu: "everything was great. huge seats, large legroom."
Ưu: "The flight was comfortable. The flight attendants were pleasant and attentive."
Khuyết điểm: "After the flight landed we had to present our boarding passes one by one so they could be inspected again and our names were crossedoing off some list. It really slowed down meeting our ride and getting to customs. I think it also contributed o our flight being delayed since the flight before us had to do the same thing as they disembarked. I would be more concerned if my flight had a close connection if this is a standard practice. This was my first flight with Qatar. If the practice is standard I won't keep flying them."
Ưu: "The plane was clean, the staff was very friendly and attentive, the price was right, the seats were comfortable, and they had a good selection of movies /entertainment. We would use Qatar again"
Ưu: "Better than costumer service in Thailand"
The Check In process at Hyderabad airport is “REALLY BAD AND SLOW”. I joined the line and get my turn to check in after 1 hour 40minutes. This makes several passengers nervous about their flight to board.
Economy class clean, business not so much!
Everything was better than I expected
Ưu: "amazing and the airport is awesome"
Khuyết điểm: "good"
Ưu: "generally good overall for a 14 hour long flight"
Khuyết điểm: "legroom could always be better for me......but this was similar to most other airlines"
Khuyết điểm: "Seating"
Khuyết điểm: "Service, boarding, entertainment system was old difficult to navigate"
Khuyết điểm: "This company í overrated. Obvious lack of organization in the boarding process that led to a late departure. Not a sympathetic crew, which had to be reminded the protocols (upright seats before take off) while being inflexible on other things. Chaotic food service. Average entertainment."
Ưu: "The food was good. The crew was very accommodating."
Khuyết điểm: ".If the seats recline to just a little bit more"
Khuyết điểm: "The seats were so uncomfortable , the leg space was too small ."
Ưu: "Great food & great entertainment. Love the free WiFi"
Ưu: "Great crew, excellent legroom"
Ưu: "A perfectly ordinary Emirates flight: good food and entertainment."
Khuyết điểm: "The Kabul route often has less experienced travelers. So passengers couldn't figure out their seat belts, couldn't lock the toilets, stood up while the plane was still on the runway, pushed and shoved to try to get off the plane first, etc."
Khuyết điểm: "Old plane - ACE - very basic movie selection."
Khuyết điểm: "I wasn’t aware that there is a ticket with only 15kg baggage allowance - thank God I was taken to the airport by a relative and could leave some stuff with them. Of course, I should’ve checked - but I didn’t know there was an option below 23 kg. You’re never done with learning l"
Ưu: "Overall flight was good."
Khuyết điểm: "Flight attendants were helpful but didn’t smile much as I see with other airlines."
Ưu: "ICE is amazing, excellent food also in economy, comfortable seats."
Khuyết điểm: "If you sit on the double seats in the back you have to wait a lot to get off the plane."
Ưu: "Stewardesses were great"
Khuyết điểm: "It took them 1.5hours to give me my luggage. Everyone else had left. They kept making me go back and forth saying it was coming but nothing. This had never happened before and was ridiculous given it was a direct flight"
Ưu: "the people working on the plain and airport."
Ưu: "Tv and kids movies , crew were nice"
Khuyết điểm: "There were not enough chair to sit to wait at the gate B3. Most of us sit on the floor"
Ưu: "Good selection of food"
Khuyết điểm: "Having to listen to everything in both English and Arabic"
Ưu: "The crew was very accommodating , especially important because I was traveling with children"
Khuyết điểm: "Everything was terrible except the crew was nice"
Ưu: "entertainment, legroom"
Khuyết điểm: "unacceptably atrocious customer service by crew at checkin. i was starting to think i accidentally got a wizzair ticket instead of emirates. shockingly poor manners."
Ưu: "Everything from the plane, crew service and timing. Excellent"
Ưu: "Good entertainment"
Khuyết điểm: "Stawardess took too long to collect trays after we had eaten.at least two hours."
Ưu: "Lots of movies to watch -- when the system was actually working."
Khuyết điểm: "The food was THE worst I've ever had on any flight ever. And they served the same food for both meals... chicken, fish, or pasta for dinner AND breakfast... the latter which was at 3am of the time zone I was coming from. Both my kids (5 and 7) REFUSED to eat any of the food except the brew& butter, despite starving. My row and row behind me lost power during the flight so we had NO entertainment, and could no longer charge our devices for the rest of the 11-hour flight. They offered us magazines, but we had no overhead lights to be able to see. The crew managed to reboot the system about 2 hours after the first meal, so we enjoyed some entertainment, but after a little while, the movie and sound stopped working. After about an hour an announcement was made that the entire entertainment system would be rebooted. It started working around the last hour of the flight. Not relaxing at all."
Ưu: "Good Flight."
Khuyết điểm: "They changed the seats without asking."
Khuyết điểm: "Seat selection is paid."
Ưu: "I was impressed by the professionalism!"
Khuyết điểm: "Chinese passengers passing gas!"
Ưu: "I'm not going to travel by Emirates again. My miles were not added though I asked multiple concerned people. Same thing happened with some of the fellow travelers."
Ưu: "First flying Emirates, non stop from NY to Athens, everything was very good."
Ưu: "That it was on time and the service was excellent! Very smooth landing and departure!"
Khuyết điểm: "That the touch screen in front of me had a problem and I couldn't navigate easily. It responded with delay."
Ưu: "The great customer service once on board was outstanding... great amenities and prompt return of requests..."
Khuyết điểm: "The Airline Denied my WhiteWater Kayak then Allowed 12 hours later 2 Kayaks of equal proportions. My whole trip was focused on having this kayak.. it forced our trip into confined abilities and completely took away from my overall experience in Africa... I want a free flight with a boat.. I can give you flight details of my last flight takken .. What do you say..?"
Ưu: "I liked the in flight entertainment, food, and decent leg room in comparison to other airlines. Also, a plus they have a good beverage selection."
Khuyết điểm: "Not much I didn't like"
Ưu: "This airline is consistently great. Comfortable, lovely staff members, and great in flight entertainment."
Khuyết điểm: "Was a bit disappointed in the food this time."
Khuyết điểm: "Piece of checked baggage was lost en-route. It took 2 hours to get through customs in the middle of the night because after we had already filled out all information regarding piece of luggage with one baggage counter employee. Japanese Customs refused to let us through due to "unaccompanied baggage" since the piece was lost by the airline and had us go back to another baggage employee who couldn't grasp that we already went through the process and had no clue what to do."
Ưu: "I liked the lounge access and the crew were all nice. Entertainment options were good."
Khuyết điểm: "the business class seats were cramped compared to other airlines i've used before. The wireless touchscreen controller on my seat was unresponsive and so frustrating."
Ưu: "Relaxing on time flight.."
Khuyết điểm: "Food was bad... Before it used to be really good..."
Khuyết điểm: "food"
Ưu: "On time on each leg of the journey. Excellent food, excellent service. In flight Internet available for just US $2 for duration of the journey. Thoughtful meal selections and gifts"
Khuyết điểm: "Seat selection is very constrained 48 hours before journey, even for passengers booked together on same ticket. Would strongly recommend that automatic default seating selection for passengers booked on the same ticket should be for all of them to be seated together, right from the time the ticket is paid for rather than having to individually select where each passenger sits."
Ưu: "The plane was very comfortable and I had plenty of space for not only myself, but my carry on luggage. I only brought carry ons so I wasn't sure if I would be able to place my bags above where I sat and if there would be enough space. There was."
Khuyết điểm: "The boarding process was a bit confusing. It all seemed to happen really quickly. Suddenly it felt like everyone was allowed on the plane which confused me. But in hindsight, I think this was for the best because the boarding process was pretty speedy which impressed me."
Ưu: "In Flight Service and Guest Care for Wheel chair assistance"
Ưu: "The food was good."
Khuyết điểm: "The bathrooms were dirty and some of the staff were unprofessional. they dropped food boxes and trays on passengers including me."
Very crappy crew, very uncomfortable, but good food.
Everything was perfectly fine! The crew members are all polite and generous! The service was first-class! Turkish Airlines is the best of the world!
Ưu: "No sops followed"
Khuyết điểm: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Khuyết điểm: "Everything was good"
Ưu: "crew on the aircraft was polite and with service attitude ."
Khuyết điểm: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Khuyết điểm: "Checking in on line was not available which invited a standby seat for an overbooked flight that was purchased 5 months ago. Probably Will not use or recommend Turkish airlines in the future."
Ưu: "Food was excellent. The built in entertainment from movies to games was amazing! It saves you space from having to pack a bunch of electronics."
Khuyết điểm: "I always enjoy a window seat but the people next to me didn't get up at all! So I was stuck sitting and didn't have a chance to stretch my legs. Not the airlines fault of course. If you put your seat back a little, it just pushes your knees farther forward."
Ưu: "The puntuality funny information video."
Khuyết điểm: "-"
Khuyết điểm: "I booked a place in advance, but the place was changed because I did not check in 24 hours before the flight. And I got a place near the restroom. It was terrible!!!! it was impossible to sleep and eat normally. And the smell of the restroom all the way. Very upset."
Ưu: "The food was good!"
Khuyết điểm: "I wish there was more legs room - 11 hours it iss long time to stay in one place"
Ưu: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Khuyết điểm: "For a long international travel, there is nothing bad to say. They are superb!"
Ưu: "My flight from Budapest to Istanbul was delayed by weather and heavy flight traffic in Istanbul. At booking time, I had only a 1 hour layover, which I commonly NEVER schedule. Upon arrival at the IST terminal gate, I exited quickly and was met at the end of the runway by a Turkish Airlines customer service rep, permitting me to transit directly to the transit lounge, rather than sending me back through security yet again. As she looked at my boarding pass for the next flight, she knew who I was and she sent me directly to the proper gate for my next flight. Turkish Airlines, you ROCK! (My bag even made the connection!)"
Khuyết điểm: "They stole Items from my bag"
Ưu: "The check in at Budapest was very helpful."
Ưu: "Free meal and drinkd"
Khuyết điểm: "Flight was delayed but we were not informed of what’s happening Too hot, air conditioning did not work"
Ưu: "including new releases"
Khuyết điểm: "Our flight was delayed from budapest to Istanbul, causing us to miss our connecting flight to San Francisco. The staff was rude and unhelpful in finding a way home, ultimately sending us to New York City for an overnight layover without hotel accommodations. We had to sleep at the airport for a morning flight to San Francisco, causing us to miss work. This was the worst travel experience of my life."
Ưu: "Food drink"
Khuyết điểm: "Knee room tight"
Ưu: "Turkish Airlines is a wonderful airline. The service was excellent and the food was delicious and plentiful. They are organized and helpful. On time and smooth flying and landing."
Khuyết điểm: "Seats are very tight (for those of us who always have to fly economy). Wish there was more legroom."
Ưu: "Crew and entertainment were above average."
Khuyết điểm: "The loading process was very long and delayed the flight. It was also very warm on the flight...uncomfortably so."
Ưu: "I like the comfort, food and the entertainment."
Khuyết điểm: "As much as I love flying Turkish Airlines, they have this problem of boarding passengers on time as they now feel like "hot cake." They need to improve in this aspect."
Ưu: "Overall was just ok"
Khuyết điểm: "Dirty smelly bathrooms Bad breakfast"
Khuyết điểm: "The flight from LAX was delayed which can happen but they were so dysfunctional in Istanbul that we not only missed the original connecting flight to Tel Aviv but the next two subsequent ones as well. They sent us from one end of the airport to the other and made us wait in 4 different lines before sending us to the next one. Our baggage arrived opened and taped closed and had been rifled through. My 90 year old mother almost collapsed because wheelchairs in LAX and in Istanbul never arrived."
Khuyết điểm: "The entertainment system touch is poor. Unable to use when it does not respond correctly"
Khuyết điểm: "You could be choose food... one of the dish was only pasta... what about the people who's allergic? I am... The business class crew was very stuck up! Totally looked down at people who wasn't in the business class... The Aircraft has no AC that you could adjust air blowing on you! It was incredibly hot the whole time !"
Ưu: "I had a most pleasant experience flying from New York, NY to Kiev, Ukraine. Everything about the service was just right. Thank you for your kindness and attention to detail. From now on I will only fly Turkish Airlines when going to Kiev."
Khuyết điểm: "Inefficiency"
Ưu: "Comfortable seat Good food Great entertainment options USB to charge phone at the seat"
Khuyết điểm: "Nothing. Excellent experience"
Ưu: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Khuyết điểm: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Khuyết điểm: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Ưu: "The service and food"
Khuyết điểm: "Seats are to cramped."
Ưu: "Plane was clean and comfortable. Crew were courteous. Hot sandwich tasted great."
Khuyết điểm: "N/A"
Ưu: "The crew and Rome team were great. Very accomadating"
Khuyết điểm: "From Europe there are many parole headed to Asia who will overpack. I waited an extra 25 minutes in line behind a man who was over weight on luggage and refused to pay. The attendant did well but the security had to be called because of the situation. I would like to say this is unusual but I believe it is actually prett common."
Ưu: "My flight was full of refugees and everybody I met was humble kind, interested, and fleeing a war zone. We should keep progressive Immigration policy to make sure that people like the people on my flight are able to restart their lives in the US safely and without hassle."
Khuyết điểm: "I'd like to have more water served. Planes are so dehydrating!"
Ưu: "Service and food"
Khuyết điểm: "Leg room on flight"
Khuyết điểm: "Announce too early boarding time, 50 minutes late for boarding."
Ưu: "Great short flight, even with a meal!"
Khuyết điểm: "Everything was good"
Ưu: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Ưu: "Excellent service. Food was great too!"
Khuyết điểm: "I booked my flight with Turkish Airlines for June 28th at 11:05 pm. A few hours before my flight, there were bombings in the airport in Istanbul, which was where I was flying into. I tried for hours to contact Turkish Airlines and their phone was disconnected. I could not reach anyone to try to re-schedule a new flight or to ask if the flight was going to be re-directed. I received no information and ended up having to book a new flight for the next day. After my flight had already left Turkish Airlines posted on their website an alert. I am shocked that it took so long to post any information and I am very upset that I was unable to reach customer service. I will NOT be choosing this airline to fly on again."
Ưu: "Loved the food. The crew members were extremely dedicated to making your flight go smoothly. They were very good."
Khuyết điểm: "Bumpy on the way back."
Ưu: "sevice, personnel"
Khuyết điểm: "food"
Ưu: "Checking online and reserving seating arrangement."
Khuyết điểm: "The desk did not open earlier than the other airlines."
Ưu: "Excellent food, service and on-time"
Khuyết điểm: "Seats too close together. Also -- and VERY important -- they are so close together that they shouldn't be allowed to tilt back and press further into the person n the back's knees. NOTE: Turkish Airlines is, by far, not alone with this problem. Airlines have jammed too many seats in the plane. Increase fares a tad and give more knee space."
Ưu: "Staff was very nice and friendly. Overall, it was a good flight"
Ưu: "Salmon salad and fresh orange juice on economy class is very unique."
Ưu: "very professional, great entertainment. can sleep well over 10 h trip"
Khuyết điểm: "feels weird to fly above Budapest on the way to Budapest"
Ưu: "Everyone was nice"
Khuyết điểm: "No USB charger!"
Khuyết điểm: "They don't have sufficient reserves of food."