Staybridge Suites Denver International Airport

My family was told it would be 20 minutes for the shuttle to pick us up at the Denver airport but after many calls and failed attempts to get anyone to answer the phone and then to call the corporate reservation office to have the call disconnected, we finally flagged a bus down at the airport. We waited 1hour and 45 min at the airport. Then the driver was very rude and told us he was never told to pick us up. Then when finally arriving at the hotel and asked for an explanation, the staff stated that he was told and he continued to be rude as he was standing there behind the counter. Very unreliable shuttle service and the phone system was unreliable to speak with front desk staff or to get the front desk to answer.