Owston Hall Hotel

Place was beautiful. We heard the place was stunning from friends before we arrived- couldn’t wait to see it. Male colleague wearing a blue navy polo, blond ish hair, on reception on Thursday evening around 6pm was lovely, very polite and helpful. Stunning property, beautiful location. Room was lovely, very comfortable.

Woke up at 0930 on Friday morning and we had no water. The shower was scalding hot and would only work at the highest temperature and even at that it was a dribble if that. Toilet didn’t flush and taps weren’t working. Called reception around 10am after first attempt to have a shower in the scalding dribble of water to be told that the hotel staff had ‘assumed’ that all guests had showered by then and had plumbers in working on the facilities. This resulted in our room not having proper running water. Male colleague on the phone told us that plumbers were in and that they had assumed (those words used exactly) that everyone had showered so they were to go ahead with maintenance work even though check out is not officially till 11am. After another attempt at running the water we called reception back and spoke to the same male colleague. He suggested that we move to another room in the building to get showered to which i replied it wasn’t worth the time as we were due to check out very shortly. I requested that we get an extended check out time as we would not be ready as we had spent long enough, already to try to use the shower which had delayed us. I explained that we should have been notified about the water being turned off if they had known plumbers were coming in. Male colleague said that plumbers should have told us this by knocking on our door. This had not happened so we were non the wiser. However as a former staff member who used to work in a 5 star hotel in Scotland i know fine well that if i had explained this or used the ‘assumed’ term to a guest i would be spoken to. First of all we we had not had anything communicated to us, nor had we been provided with a service that was reassuring to us to make sure the situation would be resolved. By luck we got 5 mins of use from the facilities which helped us to check out. Nothing was communicated to us nor were we checked on once the situation has happened.

Great location, great period property.

Breakfast was just about warm and little staff around to assist.