Inn at Port Gardner Ascend Hotel Collection

Great location. Great restaurants within walking distance. Rooms are comfortable. This is our 2nd stay here . The 1st stay was in a 2 room suite with water view , fireplace and separate bedroom . That too. Was awesome! This time it was a last minute booking so we ended up with a ground floor marina view with a terrace which

Well....like I said it was a " last minute booking " made around 2 pm Saturday afternoon . Check in is 3 pm. We stopped and had dinner on the way to the hotel so it was 5:15 before we arrived. Our room was ICE COLD! I mean 50 degrees cold ! We couldn't get the heating unit to come on so we went to the front desk and she brought us a space heater . Poor girl was completely alone on a Saturday night. The housekeeping and maintenance staff had gone home for the evening so we didnt make a big deal about it but if a room is booked someone should go down and make sure the heat is on ( or A/C for summer ) Clearly only having 1 person onsite took away from the " attention to detail " you come to expect on a repeat stay . Also the " Breakfast Basket " only allowed for 1 sandwich . Also went outside to have a smoke and stepped in someone's dogs poop.....Grounds could have been raked or cleaned better