Omni Fort Worth Hotel

The decor and style of the hotel was great.

The room we booked 6 weeks in advance wasn’t available. Which isn’t huge but the staff were reluctant to help and did not seem to care at all. Moreover, they were rather standoffish when I pressed the issue. I felt as though as soon as they saw I drove a Honda, they didn’t give me the time of day. After that, it was just small acts of discrimination by almost everyone. Like I said, the front desk didn’t seem to care about our suite not being available, the guy who was handing out free smoothies didn’t seem too happy about me grabbing one, and finally, when we were leaving, we paid for our parking at the valet desk who didn’t give us any sort of ticket or receipt. Which, again, wasn’t a big deal until the valet driver asked for it. Who then, I kid you not, looked us up and down and told us to wait while he went and verified for himself. Again, not a big deal if he wasn’t such a jerk about it. Long story short, I will likely not be staying here again.

Total lack of customer service. We were given notice a couple weeks by the hotel that they were performing maintenance on the day we were arriving and we would not be able to check in until 4. So, on Monday, the 23rd, we called the hotel to confirm that we could check in and were told by the front desk that we would be able to at 4. We arrived at 4 and were informed that the hotel was closed and we couldn't check in. They continued to string us on during the week and could never give us a firm date when we would be able to check in. They continually acted like it would be no big deal to check out of our current accommodations with our dog and pray that they would actually let us check in. So, we had to scramble to make arrangements for ourselves and our dog. We were there for the week to spend Christmas with our kids and grandkids. They referred us to a hotel, but that hotel wasn't pet friendly. We ended up finding the Aloft downtown, which was very accommodating and in a much better location. We really enjoyed our stay at the Aloft and we will definitely go back there. What was the final stab in the back, is that the Omni had the nerve to charge us a cancellation fee. After all the stringing us along about being able to check in. We will not be returning to the Omni and recommend that you don't, either.