Hotel Zum Schiff

Breakfast was good

The reception by the staff was the worst I have experienced in the last 20 years of travel. We arrived at 21.02 to be told the restaurant closed at 21.00 and there was only a short menu available from 21.00 to 22.00, when we said it is only 2 minutes past 21.00 if we go straight into the restaurant can we order please? Answer was no if you arrive 2 minutes late at the bank it is shut and it is the same with our restaurant! We walked straight into the restaurant and asked again nicely to be told the same no way. We asked for another restaurant and went to the Italian 300 meters away who were pleased to serve us and told us that this happened often at the Hotel Zum Schiff. When we arrived back at the hotel the bar was full of locals drinking and SMOKING in the bar which is strictly forbidden by law. When we complained that we would like to have a drink at the bar but people were smoking we were told - its Christmas (29th November) and its cold outside. Unbelievable the attiutude of the staff - they treated us as if we were a nusiance.