Hilton Lake Las Vegas Resort & Spa

Relaxing location but cleanliness issues and unaddressed concerns

The location is relaxing but the hotel is in need of a refresh. The surrounding village need some makertkng help.

Night one was fine. The next night a loud group moved in next door and began playing music late at night. Our room began to smell like cigarette smoke, so we assume it was coming through the ventilation system from another room. We called the front desk around 2:30 AM and it took 2–3 minutes for someone to pick up. The noise issue wasn't resolved nor was the smoke. We heard music and smelled more cigarette smoke later in the the morning around 10 AM. This is a non smoking property.

Horrible place to stay ruined my romantic get a wa

My fiance and I were treated horribly. We were racially profiled. It felt like a scene from A Raisin in the Sun. They clearly do not work African-American guess to be there and they treated us that way. It only we're not giving any information about the facility the amenities but were denied access to the spa amenities when we decide to go. We were paying a resort fee and cannot enjoy anything about the resort. All the amenities closed at 7 o'clock when no one told us about this. The biggest issue is that there was an attempt to charge my credit card over $6,000 my bank stop the transaction and the only restitution was an inexpensive cheap bottle of red wine given to our room. There was a horrible customer service. Everything was tug and pull it was not a courtesy or any type of kindness. A terrible experience at Lake Las Vegas would never do it again and will file a report with the Better Business Bureau.