Hampton Inn South - Heritage Park

Good location for the southern part of town

The building has extremely poor acoustic design, which spoils all of the facility's good features. If one can't have a quiet place to relax and sleep after a day of travel, what good is the rest of it? I would not expect this in a mid-range hotel. Adults walking normally can transmit a 'thump-thump-thump' drumming to the lower floor, and when children run amok up and down the halls or overhead, it is quite a cacophony. The first night we called the manager at 10 pm to report the room upstairs with what sounded like 2 or 3 children wrestling and running around. The manager said he would call the room. This helped for ten minutes or so, and then it sounded like a single adult pacing back-and-forth until after 11 pm. The facility was full of kids. The next morning we had a discussion with the front desk. All they could do was to apologize all over themselves and make excuses about all of the adolescents and the noise level. A room change would not have solved the problem. We were already committed to 2 nights, at $368 total. No way out. At the end of the 2nd and final day of our stay, the desk person (different person of course, who 'knows' nothing of history) asked about our stay, and we relayed our experience (again). They refused to honor any part of their 100% satisfaction guarantee, because we had booked through a 3rd party (Bookings.com). As they were trained to do, they offered a $10 gift card of our choice, to compensate for any situation. For the value of the transaction, that was an insult, and was refused. The bill was paid and transaction closed. From what I can tell, by virtue of the Bookings web-site, all (?) rooms appear to have two beds, which is a bad omen. The facility caters to families with children. They pack them in. That is well and fine if you are looking for a family stay, but not for someone looking for a peaceful nights' sleep. For a relaxing and quiet stay, find another option.