Radisson Paraiso Hotel Mexico City

I have stayed there several times before. The room is very well designed and the bed is super comfortable. The staff is always attentive.

The staff person in reception was brand new, still in need of training, so the check-in was overly lengthy and confusing. Then in the room, the AC/heater did not work, which I discovered after I had unpacked. First they sent a repairman, who couldn't fix it. Then they told me they would move me, so I repacked. Then they arrived with a portable unit, so I unpacked again. But because the unit sits on the floor, the AC does not cool the room sufficiently. In the past, the standard of service has been excellent and I know this can happen occasionally. In general, they try to be very responsive.

Staff extremely nice and helpful. Big comfortable room with great views on Ajusco. Impressive architecture. Great mall right opposite.

Insulation is not a strength so there can be a lot of noise from traffic and other rooms although we were lucky to have quiet neighbours.

Loved the breakfast buffet.

Not enough light in the bathroom for shaving purposes.

Breakfast is not the cheapest, but price is correct and quality is amazing !! Excellent one, really. Rooms are large, very comfortable, super furnitures, good office, little coffee machine enjoyable, restaurant it's very good, beautiful hotel, the people are very kind and respectful and professional. Good prices for the night. Bathroom small but good, hot water right away on 8th floor.

A little bit more soundproofing in the rooms would have been great, as usual in hotels :)