Stewart Hotel

Great location, very good alternatives of places to eat and buy everything you need (from clothes to cravings). Steps from Madison Square Garden. Excellent customer service, they looked for alternatives to help me when I need it. They received me before the scheduled time to check in one of my rooms. I was able to recover after the trip and even change our clothes comfortably in our room before continuing my adventure. At the end of my stay, they stored my luggage and that of my friends to enjoy our day. We returned for our luggage and allowed us to use the bathroom facilities to go directly to the airport.

First, the entrance door to the bathroom of my room is a sliding door and does not promote privacy. Upon arriving and using the bathroom, such a door came out of its canal and we could not close it. We reported the incident to the staff and they quickly fixed it. Late at night it happened again (door outside its canal) and the use of the bathroom was complicated. I thought not to call the staff for the hour but we had no alternative call to solve the matter and I really fell asleep and I don't know if they came to the room. The next day, the staff gladly fixed it and even offered us a room change because of the situation but we decided to stay in it since we were already accommodated. I booked two rooms and the other one had its normal door with a lock, I think they should all be like this or to select as you prefer when registering. I recognize the effort of the staff and their attention. Second, we needed to heat a meal and there is no place with such access, at least to have a microwave or a space for such needs. An additional recommendation: having an updated map with everything nearby, I think will help customers feel clearer than the alternatives around them (hotel). Use your excellent location as a means of motivating your clients to return.

Location. Close to Penn station. Provided 2 cribs free of charge.

the locations was perfect for our travel plans