Ark Palace Hotel

The cleanness in the rooms, the wifi. The beds are ok.

The staff is not friendly or comprehensive, they just want to charge you for extra services. They didn't give a room as I ask 1st. I asked for a twin beds room and didn't want I invited someone with me, so where is the interest ? The elevators were not working properly to go down from the rooms. The hotel is overrated in general and worth more like a 3 stars maximum no more. Not enough choice for the breakfast such as bread, toaster, fruits.. expensive for what it really delivers. No trust in general.

Nothing really.

We got room with doors which didn't close. We informed the staff and went to Arkadia. After coming back we were informed, that doors are fixed. They weren't. Someone came and tried to fix them, but didn't succeed. We had to move to another room, but first we were said, that we have to do it now. So we said no, and the guy left our room with the keys to the next room. So we waited for the keys. When finally we got it, and we moved to the next room, it occurred, that the AC was broken. So, again, came someone to fix it. Then we have noticed, that the security box is broken. Someone came and couldn't fix it, so we got the key to it. The next morning the toilet flush didn't work, so again someone came and fixed it. The cleaners didn't wash cups and glasses. I asked for some refund for this kind of troubles but I was rejected without giving me any arguments. So, it was one of the worst stays in hotels in my life.