Mercure Perth

Staff

Room cleanliness ( bath/shower) short on glass ware and coffee cups, light on tea and coffee ( only 2 of each ) and towels we booked for 3 in the room. So had to talk to staff several times. Bar person on the night happy hour was very slow and liked to talk to much and when it was our turn and others happy hour was finished.

There was a nice girl at the desk who was so helpful; she did not book us in though, another lady did this. The room was clean but so much smaller than the one I choose online. The staff were nice enough and room service was fast but when I tried to mention how small the room was I was ignored.

The room was clean but so much smaller than the one I choose online. When I mentioned the smallness of the room in comparison to the room I had thought I had chosen I was pretty much ignored by staff. We had our daughters, seven and nine respectively they wanted to use the pool.. Access to the pool was annoying as we were staying in the opposite wing so had to travel up the elevator twice each time with wet clothes and our children. It would have been nicer of the staff to put us in a room with easier access to the pool, ie, on the same wing as the pool with more room like I had booked. Images online are deceiving as our bathroom was older and there was not much ventilation in the room and no fan in the bathroom at all. When I checked back online our room which we payed $229 for was advertised for $169! I did not think it fair we payed this much for a cheaper much smaller room and thought from the start that we were in the wrong room. The lady who booked us in did not listen when I tried to say this. We would have chosen something nicer if we had known that our room was going to be so tiny. I was shattered because my sister and I planned this night just to spoil our two girls and the room was just basic and completely smaller than the one I choose.