The Paper Factory Hotel

Wonderful staff trying to make the best of an awful situation. Always greeting you with a smile. Helpful to anything you need. Knowledgeable of the local area in Queens. Front Desk and breakfast cafe staff were amazing and attentive.

This hotel is under renovation that we were not made aware of by booking.com. I had even contacted the hotel via phone a week before to check my booking and nobody mentioned anything. We walked into a very hectic unavailable lobby. Builders, ladders tools everywhere. I did reach out to the front desk manager and booking.com who offered us a choice to leave. But as my kids were doing Summer Camps it was difficult to relocate to another hotel as they were limited in NYC and costs so high at such a late time. No restaurant., Cafe or any amenities. The hotel had set up a back room lounge serving continental style food for a price. This hotel is in Queens so you need to commute into Manhattan. Easy to travel but not really convenient. Local area 15 minutes walking to shops. Our room was extremely basic. Boring decor. Housekeeping was good the first few days then went downhill. Not even replacing toilet paper. Had to ask everyday for the basics. The Courtyard area opened whilst our stay then shut the entire stay. We were there for 8 nights. Was nice for the two nights they had it. Just basic bar with a Greek truck on the Street which was very good food. Nice touch! Not worth the monies I paid for this hotel. Misleading and very disappointed!! Far too overpriced for the location and amenities. Shame as it is a historic building with a nice history. Will be interesting to see what the renovation will change for this hotel that desperately needs it.

Very nice staff and very clean. Spacious room.

The lighting was simply awful. This industrial concept is one thing but a hotel should not LITERALYY have industrial lighting in the rooms. I felt like a place to go and commit suicide. If not for the little reading lamps by the side of the beds I would have checked out. And the bed is on a box that is bigger than the mattress by several inches. In the periphery of your eye you gauge where to walk based on the white mattress BUT I kept jamming my feet into this box base of the bed that juts out beyond the mattress. So awkward and intensely annoying.