Extended Stay America - Atlanta - Alpharetta - Northpoint - East

The front desk agent was nice.

I didn’t like how is was so muggy and smelly in the room. There also was snails in our room.

Called ahead to let them know I wasn’t going to be there until the wee hours of the morning because of a flight delay, they said no problem and that they are 24hours. When I got there just before 3AM I was told my reservation was marked as a no show (cancelled) and I wasn’t allowed to check into a room by rather rotund, middle aged white guy with neck tattoos (Chad?). He then told me I had to pay for a whole new reservation at the walk-in rate which was significantly higher than the rate I had already paid. It took AN HOUR AND HALF to get a room, during which I was treated awfully the entire time. He flat out called me a liar and said I never called ahead because he would have gotten a note if I did ... he later found the note his colleague left him about my phone call and made a snotty comment that I was still later than my note said I’d be. He randomly disappeared to the back room for 15 minutes on multiple occasions. He also said many rude things like “are you really not going to accept responsibility for being late? It was the airplanes fault? Really?”, and so many other shockingly unprofessional and condescending things. I couldn’t believe it, I literally thought I was on one of those prank TV shows and kept waiting for a cameraman to round the corner. Everyone deserves to be treated with respect, but there was NONE here. The fact that this company keeps this man on staff and in a customer facing position is appalling. Highly recommend you take your money elsewhere, you deserve better. We all do.

Break fast was very poor..it is not break fast...it is like snack bar with only 2-3 options..

Break fast could have beeter and price also could be less by at least another 10-20 dollar.