Van der Valk Hotel Antwerpen

Disappointed

Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough.

I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.

The location

staff are unprofessional, breakfast is bad specially the egg and sausage choice. Rooms are dirty. Electric plug was broken and we complained three times but nothing was done.

The hotel serves good breakfast. The rooms are large and clean enough.Though the hotel is situated on the outskirts of Antwerpen it is rather easy to get to the centre of the city. Just a 5-minute walk and 5 minutes by tram and you are near the Central Station.

I didn't like the cheating price policy of the hotel and I would never recommend it to anybody. I booked 2 rooms, each of them was 333 euro according to booking.com confirmation. So I was very much surprised on seeing the bill comprising 888 euro. The reception did not even appologise. Just printed a new right bill which was paid. On coming home I realized that they have withdrawn 884 euro from my account on the date of our arrival. The sum of 216 euro disappeared. A friend of mine paid the room cash on arrival. The hotel asked for a 60 euro deposit that should have been given back on departure. It wasn't due to some mistake of the receptionist. These constant money problems practically spoilt the most favourable impressions of the city.