Van der Valk Hotel Antwerpen

Breakfast was great and the staff were friendly

Massively overpriced for the quality on the junior suite. The room was dated and had a nasty smell, there was also building works ongoing that woke us up both mornings and there were loose and exposed wires in all the corridors. The swimming pool is so shallow you can’t turn around to swim lengths and the sauna doesn’t work. All of this could be forgiven if it wasn't so expensive.

The hotel has a vast parking lot. Nice bar downstairs. Staff very friendly. Convenient location for those travelling by car; there is also a good connection by tram 24, which stops close by, to the city centre. Coffee machine in the room and complementary bootles of water.

There are renovatin works in the hotel which is a nuisance for the guests. My room was not renovated yet, so rather worn out. It was noisy also throughout the night because of the loud, old air condition system, and when the window was open - from the highway nearby. Night lamps over the beds are located too close to pillows and can be dangerouse during the night! All that for a high price which is not justified at all.

Disappointed

Location was not too far from the city center. Better deal than other 4 star hotels (offered on line) with breakfast The beds were comfortable and firm enough.

I am very disappointed!. We were expecting a 4 star hotel but this is barley a 3 star hotel. 1) The smell or cigarette was all over our room and the staff were not very helpful !!! I went to the front desk and complained , the gentleman behind front desk was trying to help and maybe switch the room , but for some reason he is asking the lady (Emma) and she said there is nothing available and her solution was spraying the room to get rid of the smell of smoke!!!! Either they sprayed the room or not even didn't bother!!! since the smell existed until we checked out. We could not keep the door /window open at night since our room was facing the HWY and the noise was disturbing us. 2) We arrived at 9:25am for breakfast and the four trays of the warm food were gone!!! There was no staff in the restaurant and I told the front desk to send someone to the area. The fruits and other food items were also not fresh and not good quality. We were planning to stay a few more nights upon arrival but with our disappointment we decided to stay only one night. If Scandic wants to survive in Antwerp they must do something about this low quality service.