Marbella Suites Bandung

Cheap, quiet, pool with sand, near cafe and resto. Room size is good enough, room is cozy. Have microwave inside the 2 bedroom room. Basically I like staying here... This hotel had its famous days... But I think the management need to focus more on the maintenance and customer service if they still want to compete with other hotels

Gym not working. This is my 2nd stay here and it always under maintenance. I call first before arriving and they said it's working, but it's not. They said they have a bike rental, but turn out to be bike has flat tire and they don't even think of asking me to wait for them to fix it. Customer service not really helpful. They promised to inform me about whether they can turn on the jacuzzi (because it was not weekend, but a public holiday) and also promised me to call the horse vendor to come and inform me if they can make it. Well... It didn't happen. No one called to inform me. When my daughter asked again the next day, they just said... No jacuzzi and horse because not weekend. Like no communication between the receptionists. Hot water only last a while and took 45mins to reheat. Cable TV signal sometimes work sometimes not.