New Promenade Hotel

The view around hotel was like a rubbish tip

I didn’t like anything at all the manager put us in a room that smelt of nothing but poo After moving likeus he then took us to another room which the ceiling had a huge crack in and looked out into a brick wall He then said I have a better room for u Now feeling very frustrated as you can imagine He gave me a massive family room but it was Absolutely freezing so we moved into the bigger area of the room where the radiator was My self and my daughter thought we will go down in to the bar area for a game of pool with my 15 year old daughter There I was having a nice coffee along came this woman followed by a man they started talking Then he was provoking me to have a drink I told him I don’t drink but he kept saying it I said I don’t drink plz leave it please so he did Later on in the bar the same man and his wife caused trouble with this lady and her young daughter They ended up having a massive argument pushing arguing shouting all sorts My daughter was extremely upset My daughter isn’t use to things like this at all she was petrified absolutely The manager of the hotel I think they called him ralf He didn’t do much at all to them he just said oh you need to go to your room now but the people carried it on ralf s friend was going to fight with them out side oh my goodness I thought what kind of a hotel have I brought my daughter to here this is disgusting and appallingly I felt very nervous to say the least I will be honest with u I am not the kind of person for any conflict what so ever I don’t come from a family like that But these people were awful the manager I could tell wasn’t really bothered about us being sat in there seeing it all my daughter was in bits she was terrified The next morning I decided to leave my head was in bits being sat in the same room as hulugan s The night before I asked the manager for a refund he told me no My son mark littler has sent you an email regarding all this hope u got it Mrs littler