Four Seasons Casa Medina

Superb location in a very cool city, comfortable, friendly and decent in house restaurant.

Not as perfect as your average four seasons, little things like dirty wine glass, no dental kit in bathroom, broker hair dryer..

The breakfast was wonderful and we enjoyed the variety of traditional American-style breakfast items with Colombian dishes. The location is safe and this hotel lives up to the Four Seasons level of service and attention to customer care. We traveled to Bogota to celebrate our anniversary and the hotel was kind enough to send us a complimentary bottle of Cava and chocolate dipped strawberries which my wife loved. We had an earlier flight into Bogota which arrived hours before the usual check-in time. The hotel gave us an upgrade to the executive suite for a very reasonable fee, which we appreciated since we were fatigued from the long flight from Los Angeles.

It wasn't the fault of the staff, but there was a marathon on the Sunday that we had to travel to the airport to catch our flight to Salento. When asked about the usual time to the airport from the hotel, the front desk told us it would take an hour to reach the Bogota airport that morning, but were not aware of the marathon that was taking place on that Sunday. It took the Uber driver closer to 2 hours to reach the airport with the greater than usual road closures for the marathon, and we missed our flight but Avianca were able to reschedule us to a later flight.

At alway experience and service is great

All good