NH Cali Royal

Carefulness!!! Specially for foreign visitors. When you visit Colombia for tourism usually you receive a stamp in your passport when inmigrating the country (code numbers 4,5,6). This codification exempt you to pay 19% tax in bills for hotel stays (which sometimes it’s a lot of money). When you check-in at hotels, in the Front Desks they always request your passport to check this condition and prove your inmigration status. They always make a copy of your passport at the checkin moment and usually charge your data in their systems to generate later the invoice of your stay eximimg the taxes. Take care with this company nh Hotels because they (very usually) are going to collect and bill you this 19% regarding taxes even when you shouldn’t have to pay it. If you don’t revise your bill at the check-out moment it’s very probable they are charging and collecting wrongly tax money from you (19%). That exactly happened to me last week. When checking out noted this “casual error” inmediately complained trying to receive my money back. The poor young and very beginner woman attending the Front Desk felt very lost so she called the manager that wasn’t at the property and the answer was that given the invoice was done they could not cancel it (lie). The hotel suggestion was that I had to go to the dian (Tax Institution in Colombia) at the airport when leaving the country and there they will reimburse my taxes. That was Totally false. I went to dian Office at el dorado Airport in Bogota city and They don’t do that !!! so I was literally cheated for this nh hotels group. After this frustrating situation I was looking for an email to complain in the company website and very surprisingly (as you can check) they don’t publicate emails in anywhere in its website. Only there are phone numbers to call when usually the calls are extremely expensive for foreign visitors. They charged and collected worngly to me almost $ 120.000 Colombian Pesos (around 40 us Dollars) in summary..

La comida

Esta mi lejos de la ciudad y el aseo de la habitacion y la cocina malo