Bel Air Collection Resort & Spa Cancun

On the fence

My boyfriend and I really appreciated the cleanliness of the hotel and the ocean view our room had. Bed was huge and comfortable. Most of the staff was extremely courteous and generous. Beach and pool area was really well taken care of and definitely where you will be spending most of your day. My absolute favorite part was lounging on the not too crowded beach in a cabana with an on the house piña colada.Food is pretty good too.

The location is alright..a little far from anything going on but busses are only 1$ to get there and they stop right in front of the hotel every 3-5 minutes. The hotel itself, while some parts are updated is a little disappointing compared to the pictures, but since it is clean and beachside and the beds are comfy you kind of forget the rest. The one thing that stuck out to me I didn't like was upon check in I felt like I was trying to be sucked in to paying more, since i prepaid online. You just have to be firm "no I paid for two nights already. No I did not add the breakfast option. No I did not want an extra bed there's just two of us" but if you're firm and know what you ordered you'll be fine. That was just ONE staff member out of everyone though, everyone else was really courteous and kind. Overall I got what I paid for a beachside hotel with soft sand and a relaxing pool.

Great mid-level option.

The pool and the closeness to the beach. Compared to other all inclusive hotels in the area, Bel Air had good food.

The rooms were outdated. The A/C is not adequate so you room will be humid.

Ocean view room, personnel, champaign in the reception

Too simple breakfast

The location and atmosphere, staff were great too

the rooms were beautifully designed. pool was wonderful as it looked out into the ocean. they also offered spa services onsite and also dinner on the beach

there were minor plumbing problems.

A small and intimate hotel, our room was fairly comfortable and big, the Caribbean view from our porch was pretty nice, staff were always nice and the pool was comfortable

the elevators were lighted with a horrible led colors and covered with a cheap silver paper like,only one computer at all of the hotel available for the guests, the jacuzzi was not working and was not fixed during all of our stay.

We loved staying at the Bel Air Collection and Spa Cancun. The staff are so friendly and cant do enough for you. It really is a dream paradise.

I didnt care too much for the food at the hotel. I also didnt like the fact that the room service menu is only in spanish and they dont cater for the english speaking guests which when we were there they were the majority. Also the music played in the hotel could be updated, the same music was played every day 3 times a day, it got so boring after a while.

Very nice atmosphere. Very luxurious and cheek.

There seemed to be ants in our room. I am not sure if this is common in the area due to the climate or aa house keeping issue.