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Very outdated. Rude staff.
Food was ok. The French restaurant was very good. Their onion soup was superb.
For a resort that advertises that gratuities and taxes are included in the price the staff seem to only want to serve you if they know you would give tip. Very rude reception staff. They were very unapologetic when we were complaining about dangerous paint fumes seeping in from the lower room. My spouse felt dizzy and almost fainted after a few seconds in the room. The reception staff had an annoyed face and replied “so what do you want us to do”
We didn't like much but try to make the best of it since we already there
The buffer was terrible and the noises was so bad you can hear every noise around you and the music from some night club is so loud from 10pm to 2am and our room was all the way at the end and house keeping would clean room but don't leave is with any towels had to call house keeping 2 times after 1 hour they bring the towels . We been coming to Cancun for the last 6 years and this have to be the worse resort. Spend a little more money and stay at Better resorts definitely not coming back
Great Vacation for the price!
Price Oceanfront clean all-inclusive (drinks and alcohol) Friendly
Not a place to relax!
+ Location + Beach
- Slow in check in process (and lobby witout AC, its a sauna) - Only 3 elevators for the whole hotel and one was broken. And again, a its a sauna. We had to take the stairs many times and what you see and smell in there is something you won't like to know or remember. - Facilities are old and require a big maintainance and or refubrish - Buffet food is really bad, horrible I would say and again buffet facility with no AC and is a sauna. - Pools were always overcrowded, not a place you want to be and/or relax - Slow service in bars. - Room service is available but with a extra charge. - Minibar with little options, two beers and water. - Definetly, it is not a 5 stars hotel, I would barely say it is a 3 stars hotel.
Staff were excellent
Staff were great, a la carte restaurants were awesome and the beach was amazing. Staff in the buffett, a la cartes and beach bar specifically were great.
Beds weren't the most comfortable but not a big issue. Lots of great staff but a lot of bars were understaffed making for long lines. Elevators were continuously down for maintenance and were very slow.
Great for families with kids
It is great for those families traveling with kids. They have at least 4 swimming pools, plus a dedicated kids swimming/playing area with slides and other activities. Kids loved it. The food was also pretty good, even though it is an all inclusive and taking into account the quantity of food they have to prepare.
The hotel shows its age (about 30 years old). Starting with the lobby and the receptionist desk, you can tell on the walls and ceiling that it has had its damages and repairs. The staff was okay, but I've dealt with nicer staff at other hotels. There is a hotel next door, which was hit by a big hurricane 10 years ago and never got fixed, so depending on who you are and what type of person you are, this could be an eye sore.
Staff are very friendly and speak English and Spanish- very helpful and sweet staff! Beautiful beach and rooms are simple but clean.
Cheap food, watered down cheap drinks and too "touristy". I felt like I wasn't really in Mexico. Couldn't wait to get back to Texas for some real Mex food. People CONSTANTLY trying to sell you time shares, stuff, souvenirs. It was a beat down.
Overall good experience for the money.
The service was amazing. We went during one of the busiest times of year and still did not wait long for anything. We really liked the adult pool and the service there. I have been to 3 all inclusives at about this cost and thought the buffet was better than the others. The other restaurants were good, not great. Loved the bread and salad at the Italian restaurant and liked the food at the Mexican and French restaurants best
Music at the adult pool and adult bar were not good and heard a lot of complaints. The restrooms downstairs from the adult pool smelled really bad. They seem to do a wonderful job with families and activities for children. Since we went with a group of families this worked out well and everyone was happy. Making reservations was sometimes difficult. Did not care for Wayne's Boots steak but the bull was fun.
My wife and I were very pleased with our 5-day stay at the Crown Paradise. The front desk staff was pleasant and helpful, the bartenders were cool, the oceanview room was lovely, housekeeping did a great job each day and most of the food service personnel were personable and accommodating. We thought the quality of food was pretty awesome especially in view of the somewhat negative reviews from some other guests on Booking.com and Trip Advisor. The variety of breakfast choices at La Palapa was great, the sashimi, sushi and calamari at Fujiyama were terrific and it's tough to go wrong with the cheeseburgers, wings and nachos at the pool bars for snacks during the day. Easy access to downtown with the bus routes.
I'll agree with some other guests that the beds were pretty firm (not a real problem for me) but the pillows could have been a bit softer for my taste. Would have been nice to have an outside light on the balcony to read at night but perhaps it's an energy-conservation measure.
crowded and fool of noise specially at night
The professionalism of the staff. Their willingness to accomodate me as a guest in any of my needs. Special thanks to Pedro (Front Desk), Gabriella (Bar Maid), Sergio (DJ) and the Hotel Manager. In fact everyone was awesome. The cleanliness at the hotel as a whole was impressive as well. The value for money was great too, that could be special thanks to booking.com as well.
The location was a bit distanced from the "party zone".
The location and layout was spectacular. We enjoyed the beach and our room on the 7th floor.
There were a few too many unruly children. The (music and DJ) sound really echoed throughout the resort.
Beach front & the staff was kind and courteous.
The beds were very uncomfortable! There was not enough U.S. TV channels to watch.
Best beach at Cancun -- very clean, very large, good facilities.
food not very good. Only in restourants quality of food was good enought (restorants avaible only in the evening).
I like location,food,room service,swimingpools,bars,restorants,spa centar,we was on honeymoon so we take crown Paradise club room,with jacizzi,everything was pwrfect. . .Thank you for everything,but this is not our first time that was booking hotels trought your site.Thank you again . . .Best regards Marija
No,everything was perfect
This is my first time to use "all inclusive" hotel, and it was wonderful! All the hotel stuffs were very kind and well-trained.
Bed and pillows smelled.
I liked the fact that it has a variety of restaurants right in the hotel itself.
personal staff atention
internet extra charge
Crown Paradise Club Cancun All Inclusive ở Zona Hotelera, Cancun, cách Bãi biển Delfines 3 phút đi bộ và Di chỉ El Rey 8 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm dịch vụ giặt ủi/giặt khô, quầy tiếp tân phục vụ 24 giờ/ngày và nhân viên thông thạo nhiều ngôn ngữ. Có kế hoạch tổ chức sự kiện tại Cancun? nơi lưu trú này có khu vực tổ chức rộng 680 mét vuông, bao gồm trung tâm hội nghị. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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