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Tuyệt hảothg 3 20208,8
The staff was very friendly and attentive.
The adjoining door in our room let a lot of noise from the room next door in.
Ổnthg 3 20206,0
We did room service and it was good and very prompt.
The doors were VERY hard to open, and the music at the lobby bar was way too loud if you wanted to visit with friends and have a drink.
Tốtthg 2 20207,0
The dinner choices were good for us the Marco Polo rest. was the best choice. The upscale atmosphere was very enjoyable especially our waiter "Charlie" Breakfast was good with a lot of choices especially the fresh omelet station. Our waiter "Eli" was the best and very helpful. Our ocean view room was as stated with a great view. The activities continuing daily at the pool as well as the great music, The ballroom shows, The Bar shows, Karaoke night was great fun. Nice well stocked Mini bar locations throughout the area. The employees of this hotel were extremely nice and accommodating, in fact to me they are what made this trip for me to Cancun the best. Purchasing the all inclusive rate made it so much easier to enjoy our vacation and spend less money!
Well, if you are handicapped do not stay at this hotel. I asked the front desk for a room with ADA accessible access I was told they only had 1 room w/o an ocean view that was already taken. The bathrooms throughout the hotel do not have handicapped accommodations (no hand rails) and very low toilets. Unfortunately, the only way to reach the beach area is down a flight of stairs, no ramp. A person in a wheel chair was lowered down by the several life guards. I walk with a cane and the lifeguard "Rafael" helped me down the stairs. Also it was very hard to raise up from the low lounge chairs provided if you are handicapped. Higher supportive chair options available throughout the pool, walkways, beach area would have been helpful. The Jacuzzi only had 3 out of multiple jets that worked the entire time, very disappointing. The room service was fast but the food quality was poor. The mini bar was stocked with everything and was continually stocked after a little complaining to the front desk. The "Adult pool" a nice area however the first step down to enter/leave the pool is a BIG step. My husband had a surprise backward fall into the pool because the first two steps in relationship to the last step to enter/leave were proportionately unbalanced swimmers struggled to step in/out of the pool. We let the hotel know before our arrival that this was our 50th Wedding anniversary but the hotel did nothing special for us. The hotel rooms are dated and could use some upgrading especially in outlets for electronic devices. A friend who lives in Cancun came to visit me at the hotel. I was embarrassed by the way he was treated by the front desk employees and security. He is of Mexican descent, a family friend, I asked him to stay for a drink. I was told I would have to pay $90 for the day It was already 7pm. Ok I paid $70 given a discount. What bothered me the most was being treated as if we both had done something illegal.
Tốtthg 2 20207,5
Great staff, great facilities, fun shows and events
Had a bad encounter with a shift manager on one of our stays. He was rude, unprofessional, and inappropriate. The drinks, I think, were watered down a bit so you end up drinking a lot and you don’t get a good gauge of how much you’ve been drinking. The restaurants’ food wasn’t stellar, it’s better to just go to their buffet/dining cuz it’s much better!
Tuyệt hảothg 2 20209,4
The meals and attentions are spectacular.
The air conditioning is automated in the rooms. So it cannot be modified by the guest at your own pleasure. In addition, once closed the dinner restaurants, the only thing there is for food is a Deli where the only thing they serve is sandwich. They should include more variety, such as pizza, hamburgers, etc.
GR Solaris Cancun & Spa - All Inclusive ở trung tâm Cancun, chỉ cách Di chỉ El Rey và Bãi biển Delfines 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm trung tâm dịch vụ văn phòng, dịch vụ trả phòng cấp tốc và dịch vụ giặt ủi/giặt khô. Với khoản phụ phí nhỏ, khách có thể sử dụng xe đưa đón sân bay; ngoài ra còn có bãi đậu xe có người phục vụ miễn phí trong khuôn viên.
8,4 Tuyệt hảo
dựa trên 188 đánh giá
Các chính sách khác nhau tuỳ thuộc loại phòng và nhà cung cấp.
Những thắng cảnh phổ biến nhất
- El Rey Ruins 0,6 km
- Playa Delfines 0,7 km
- Museo Maya de Cancun 1,9 km
- Wet'n Wild Cancún 4,9 km
- Kukulcan Plaza 5,5 km
- Playa Marlin 5,7 km