Zensala Riverpark Resort

Nothing, just nice view only

Bad smell and function bathroom, even in bedroom too. I booked and paid online for 3 nights at this hotel before I checked in. But I stayed only 1 night and ran away. Why? On first night I come back from outside around 10.30 p.m. and found that there had bad smell in my rooms. I tried to close bathroom door but it can’t stop bad smell in my bedroom. I tried to sleep but can’t because of strong bad smell. Why I didn’t ask for new room, the hotel staff will only standby until 23.00 p.m. and after that no staff on duty. So I can ask nobody about changing room. At that time I worried that the hotel would change room for me or not if I asked next morning, if not what shall I did? I thought around and made decision to change hotel and ran away from this hotel next morning and didn’t want to wait anymore that the hotel would change room or not, and I found new hotel at about 23.59 p.m. and booked for another 2 nights, ( I found in booking.com again) even I realized that I can’t refund my money for the last 2 nights (and it was true that I can’t refund the staff said it was rule! (ha ha ha). How bad of smell in bathroom that my girlfriend had to use another toilet outside (in hotel common room) She said she couldn’t sit in bathroom cause of bad smell. After I come back home I read reviews and found that there have many guests complaint about bad smell many times and many years ago. But why the hotel didn’t fix it. I was pleased to pay more for 2 nights at another hotel and I thought that it was worth than to stay another 2 nights at this hotel. I recommend everybody to read every reviews before book the room. Don’t look at only beautiful picture or view but should concentrate in every reviews about bad things of the hotel you want to stay.