DoubleTree by Hilton Columbus - Worthington

Location

Loitering in the parking lot. Only one bed had a comforter. Only one towel in the room. When we called the desk they said it was because people were stealing them and it would be 30 minutes before there were dry ones.

The price deal.

I called and went to front office for 3 days telling them my room stunk like smoke and I didn't want to be charged for that. My room didn't get service for 3 days and there was parts missing in room that made me uncomfortable after day 3 i was fed up

Nice amenities but understandably cannot be used at this time.

I seen 5 different staff members during my stay, none wore masks/gloves including the person setting up coffee. The highway traffic is very loud while in room. Someone knocked on bedroom wall at 2am, room next to me. Security was sent to hallways. Walls very thin between rooms. Guessing other guest heard me snoring? No washcloths in the room. I used towels out of concern about staying to myself due to Covid19. Told desk in the morning, no apologies were given. Restaurant closed/understand. No help finding delivery when I asked for help, don’t understand. Alone female traveling put in room furthest away from elevators at the end of a long hallway in an almost empty hotel. Not understanding, other hotels voluntarily make me safer. Bottom line: Management is highly lacking in the customer satisfaction department.