Extended Stay America Fresno - North

Great until checkout

It was clean. The women who checked us in was friendly and inviting.

Had to check out before 7am. Couldn't get ahold of Night watch, neither could the answering service or corporate. I was told by customer service to leave my keys in my room with a note. Not wanting to be charged an extra day, I continued to try and contact the front desk. NO ONE answered the phone until well past 6pm. It would just ring until it disconnected.

I was disappointed with the night staff that helped us with our late check in. The staff took close to 25 min to get us checked in and was rather cold and unfriendly. Also, the room itself was a little disappointing. The normal things you expect to have in your room were not there. There was no ice bucket, or ice machine for that matter. There was also no coffee maker. I also was not impressed with the toilet. The handle, once flushed, did not return to the correct position and kept running. We had to remember to physically return the handle to the correct position after flushing, once we realized why the toilet wouldn't stop running. Finally, there were no batteries in the tv controller.