Khách sạn gần sân bay Sân bay Gerald R. Ford Intl

Ưu: Brand new. Very clean. Great room. Great facilities. Staff very helpful and friendly. Very nice breakfast.

Khuyết điểm: No.

Khuyết điểm: Did my tell me about incidental policy until I arrived and had already used all my money off my card to pay for room

Ưu: The upgraded room. Best room I have stayed in

Khuyết điểm: It was hard to find, even with gps.

Ưu: Was a very nice room, big. I didn't want to leave to go to the concerence.

Khuyết điểm: Didn't want to leave. Very nice

Ưu: Big and spacious room

Khuyết điểm: None

Ưu: Friendly and accommodating staff, clean rooms with plenty of room

Khuyết điểm: My only small complaint is the pillows are too flimsy.

Ưu: Felt like home

Khuyết điểm: No

Ưu: Overpriced but nice place

Ưu: Staff was very friendly

Khuyết điểm: Nothing. Had a wonderful visit

Ưu: Good price. Loved the room. Staff was friendly and helpful. Had board games you could rent out.

Khuyết điểm: Too much chlorine in the pool/hot tub. Burned my kids skin.

Ưu: Everything was clean and fresh. Breakfast was wonderful as always. Bathroom had adequate number of towels.

Khuyết điểm: Not enough elevators! Traveling by elevator was VERY slow.

Ưu: Everything met my expectations, The staff was very pleasant as well Thank you I will be staying again

Ưu: The staff was so friendly! Hotel was clean and we loved the kick back food and drinks! Breakfast was great too! What a deal! Went for my daughters birthday and had a wonderful time.

Ưu: Great value. Clean and well appointed. Nice indoor/outdoor poos. Happy hour drinks and food included. Breakfast included.

Khuyết điểm: No

Ưu: The staff was very friendly and the hotel manager personally introduced himself to us during breakfast

Khuyết điểm: Not really

Ưu: The food from happy hour to breakfast

Khuyết điểm: No bathroom tub only shower

Ưu: Everything and those beds are soooo comfortable!

Khuyết điểm: Absolutely nothing

Ưu: The friendliness of the staff, they truly cared about our comfort and satisfaction of the facility.

Khuyết điểm: No

Ưu: The three free drinks at their kickback was a nice surprise especially on NYE. It was busy due to it being NYE but the staff was always super helpful and friendly the entire night.

Khuyết điểm: Honestly nothing. We thought everything was great.

Khuyết điểm: The pool was freezing

Ưu: The staff was awesome. There were a few groups of teenage kids with parents there for a competition they were going to. They were everywhere, drunk, and rude. However, the staff handled them very professionally and it never interrupted our stay!

Khuyết điểm: No complaints. We were happy with everything!

Ưu: Everything was excellent, breakfast, dinner, room, workers. Great place to stay.

Khuyết điểm: That my stay was too short!

Ưu: Clean, comfortable, friendly staff, free breakfast and a large tv...what more can you say about a reasonably priced hotel

Ưu: easy check in; easy check out. room was clean. place was quiet.

Ưu: the Staff, minus the GM, who made me feel so disregarded when I explained 2 safety issues that concerned me.

Khuyết điểm: 2 safety issues: Nightclerk left the hotel for 1/2 hour with no one there in charge. guest dryer was so full of lint below the lint trap, could've caused a fire.

Ưu: Clean and comfortable. Friendly staff. Well tended breakfast and warm friendly with fireplace in lobby. Coffee and water in lobby.

Khuyết điểm: No. I was satisfied.

Ưu: Staff was very helpful and the smell of cookies as you walked in the door

Khuyết điểm: Vending machines on ground floor had no soda or drinks available, apparently all sold out. There were no restaurants nearby, or within walking distance. For guests using airport shuttle service and not having their own transportation there was no way to access a decent meal, even fast food. There was also no suggestion for any take-out/delivery service that might have been offered by some local restaurants.

Khuyết điểm: The pillows suck

Ưu: At one point there was next door to me a little dog who yapps I complained. The other side complained. The dog kept barking. They offered not just to move me to a quiet room, but helped me move. I thought that was exceptional. I believe the person responsible for that excellent decision was Jordan who was at the front desk that evening. And Mary helped me move. Also, Erin, the Sales Manager, helped orient me to areas of Grand Rapids, a big help to me.

Khuyết điểm: Nothing. They have a very good staff.

Ưu: Room was clean, comfy bed, nice and quiet and comfortable. Breakfast was pretty decent for the most part.

Khuyết điểm: Only con I would say is the fake eggs and only one ice machine on the main floor.

Ưu: Clean and decent. Nice staff.

Khuyết điểm: Parking lot is sloped and was very icy. I never could have gotten in without 4 wheel drive. Walking from car to entrance was risky. Small bathroom. In street side room there was a fair amount of traffic noise. Not as nice as Comfort Inn at DTW

Khuyết điểm: The lack of towel racks.

Ưu: Room

Khuyết điểm: A few things

Ưu: The bed

Ưu: You failed to make my reservation. Put your phone number on your confirmation without any barriers to calling you.

Khuyết điểm: Your failure to get the reservation

Ưu: Very nice room. Comfortable bed, sheets and towels. OK breakfast super clean room. No carpets to collect grime. Very helpful staff. Would stay there again.

Khuyết điểm: All was well.

Khuyết điểm: Nice and local to the airport

Ưu: Very good value. It was clean, and the staff was friendly.

Khuyết điểm: It was a little dated in decor.

Ưu: The superior cleanliness.

Khuyết điểm: When I checked out, I made a one-night reservation for the following Tuesday, specifying I wanted the same room. When I checked in on Tuesday, I was told the room had been filled. To their credit, they quickly corrected the problem.

Ưu: Large clean room with separate seating area. Refrigerator with freezer. Staff were alert, friendly and available

Khuyết điểm: Door difficult to lock and close. Stains on the toilet seat. Furnishings a bit shabby.

Khuyết điểm: The room smelled like stale cigarettes, I had booked a non-smoking room. The pillows were hard too.

Ưu: Nice room amenities. We had a microwave, fridge, safe, couch with a pull-out mattress and 2 tvs.

Khuyết điểm: You could definitely tell the hotel needed to make some minor repairs. The grout in the bathroom tiles was almost completely gone. That could be unsafe for guests. The free breakfast doesn't include hot items like eggs or bacon.

Ưu: Good location for shopping, restaurants. Helpful staff.

Khuyết điểm: Our room lock was strange. There was an unreadable note on our door that gave instructions on how to open the door. We could not figure it our. We were given anther room.

Ưu: Close to Ford Airport

Khuyết điểm: Can heat alot of noise in hallway, Can hear all water usage from shower, toilet, sink

Ưu: My guess is that this hotel has been recently remodeled. The rooms we stayed in were more than standard hotel rooms, they were suites. The homey atmosphere of the lobby and the breakfast room was very pleasant. It was settling and comforting.

Khuyết điểm: No complaints.

Khuyết điểm: Requested 2 queens. We’re told there were none due to construction. Had to use a pull out which I had to call down to get sheets for. Most frustrating of all workmen started at 7:30 Sat morning. I called down to complain but they kept going.

Ưu: Location to airport and having a shuttle was great

Khuyết điểm: Our tv did not work and someone was not able to come fix it for over a hour after we got back from dinner. Children looked forward to a show The water temp was scolding hot and we had to turn on the sink to regulate temp to be able to take a shower

Ưu: Everything. Half the price of other hotels in grand rapids but very comfortable and clean. Near the airport, shops, and food.

Khuyết điểm: We liked everything

Ưu: The room and hotel were clean. The desk staff was helpful, kind and professional

Khuyết điểm: As a first time guest the hotel was a bit difficult to find. The driveway to the hotel should have a larger lighted sign. The address is a 28th street address but the hotel is far from 28th street along a unlighted service road. Signage needs to be improved for easier access.

Ưu: Very close to the airport.

Ưu: Positioned close to the airport. The staff was helpful and accommodating.

Khuyết điểm: Fixtures are becoming run down.

Ưu: Breakfast was bad, ran out of food. The lights did not work in the bathroom.

Khuyết điểm: It was available at 9.00 pm

Ưu: Clean hotel, nice location

Khuyết điểm: Rude staff. Don't let me do a late check-out and the hotel was empty.

Ưu: Our flights did not arrive as expected, but the hotel called a van/taxi to pick my son up at the GRR airport after the airport had closed. We appreciated that very much.

Khuyết điểm: Maintenance seemed poor. Our room had bugs ( a couple), a tub drain that didn't work well, some kind of 'drip' inside the ceiling when the water above was running, and hallway wallpaper that had been stripped off the wall totally. However, it was clean.

Ưu: The air conditioning was not functioning so the hotel walked us over to a different hotel with an up graded room...they were very nice and quick to fix the problem.

Khuyết điểm: We didn't actually stay at this hotel.

Ưu: The bed was good and we had an adequate breakfast. There were some special amenities.

Khuyết điểm: The room was not cleaned a couple of days and never well cleaned.

Ưu: Clean rooms

Khuyết điểm: Not really i could figure out in one night stay

Ưu: Rooms are nice. I like the suite format.

Khuyết điểm: Pool area was trashed. Food on the floor, towels laying everywhere. Whirlpool did not work. Filthy...for two days! Even first thing in the morning.

Ưu: Good location close to the airport. Big rooms, great for families.

Khuyết điểm: The staff was difficult at check in. There was hair in the shower.

Ưu: Breakfast lady was very nice and encouraged us to fill up! Pool area was clean and cozy. Large suite was enjoyed!

Khuyết điểm: Did not have complete bedding in closet for sleeper sofa.

Ưu: Location

Khuyết điểm: When checking in the gal was not very personable.

Ưu: Facilities were clean and enjoyed that they had a bar on site and breakfast.

Khuyết điểm: They did not check the coffee supplies and the guest before us had removed the creamers from the packages.

Ưu: The young lady working the afternoon-evening shift was great!

Ưu: I love the suites. They were beautiful, spacious, accommodating, clean, and great stay.

Khuyết điểm: They need somebody in the early morning at the desk.

Ưu: Our go to place everytime we visit Grand Rapids. Clean, spacious, great staff, nice breakfast.

Khuyết điểm: They could lower the price of what they charge for the items in their pantry.

Ưu: Liked them location and the TV channels.

Khuyết điểm: Dirty. Throw pillows on couch had stains, as did couch. Found a dirty sock and old goldfish crackers in couch. No extra pillows for pullout. Not many towels either. Tub wouldn’t drain correctly. They did have WiFi, but to get on the good WiFi you had to pay extra

Ưu: Staff was great. Breakfast was fine. Rooms clean, beds comfy. The lake outside was a pleasant respite from the building. (See below)

Khuyết điểm: Obviously beyond the control of the staff, but the construction was terrible. Water pipes rumbled, doors slammed. The floors literally vibrated when people walked by. Floors rumbled when the myriads of children ran up and down the halls on all three floors. Again, beyond the staff but I will never stay here again. I wish I had been advised that there were three separate groups of youth sports staying both Friday and Saturday nights. No escaping the noise.

Ưu: Location Friendly and efficient staff Comfy bed Shower pressure

Khuyết điểm: In-room fridge wasn't cold Breakfast area needs redesign for better flow. Too cramped.

Ưu: The service by the employees was phenomenal. Cleanliness was immaculate the rooms were original and Charming the amenities was above and beyond the normal. Extra exceptional I enjoyed my stay here immensely and I will be back. As this is now when I was my favorite hotels to say thank you to everyone who made my stay very pleasurable. Great job staff.

Ưu: The location and the breakfast and the studio rooms.

Khuyết điểm: No ice machines!!!!

Khuyết điểm: Neighbors were extremely loud and I made a complaint and just was told they would tell them something which only made it worse because the people ended up getting louder on purpose and using profanity towards my husband and myself

Ưu: Nice fresh decor and the staff was very nice.

Khuyết điểm: Very clean. Newly renovated!!

Ưu: Amazing hotel, awesome staff. Super clean, rooms are very nice and comfortable!! Will stay her in the future!!

Khuyết điểm: Everything

Ưu: Studio suite was good sized with everything we needed. Even has small kitchenette, satisfying breakfast.

Ưu: Excellent Room for the price

Ưu: Very nice

Khuyết điểm: No

Ưu: suite style room friendly front desk staff breakfast

Khuyết điểm: bugs in room dvd player with broken cords pool outside (should be noted) carpets & ceiling tiles need TLC

Ưu: Convenient to downtown and suburbs. Great kitchen in the unit. Felt safe . Quiet.

Khuyết điểm: Towels were scratchy. Prefer a more private sink area or at least a door.

Ưu: The new beds are amazing. Our room was nice and the breakfast was great quality.

Khuyết điểm: Nothing.

Ưu: that it was available and that the room was a suite with two TVs

Khuyết điểm: curtains were ornamental; did not close so parking lot light streamed into our 1st floor room; we had to pin them together with hangars. Kitchenette had no cups glasses or plates. The handle on toilet was loose. Thermostat didn't work: on or off no adj

Ưu: Breakfast and Space

Khuyết điểm: No swimming pool indoors

Ưu: very friendly

Ưu: Location....breakfast.... cleanliness and staff were all so nice

Khuyết điểm: Checkin was running almost 3 hours behind because rooms we ere not ready they were still cleaning at 6 o'clock on Saturday night

Ưu: Great hotel the pool and the Jacuzzi was super clean!!!!

Ưu: The front desk staff.

Khuyết điểm: I didn''t get my room cleaned for two days, even when asked.

Ưu: clean room, good breakfast, friendly service

Khuyết điểm: no

Ưu: Quiet Rooms

Khuyết điểm: No

Khuyết điểm: Noise from 10:45 PM to 12:40 AM consistently on the floor above me to the point where I, family, could not sleep and had to call the front desk four times. Did not get much sleep at all while staying there. I would guess a total of 3 hours.

Ưu: Good rate

Ưu: Very clean and staff helpful and friendly!!!

Ưu: Good breakfast, centrally located although a bit away from the place I was visiting.

Khuyết điểm: Room was a bit small.

Ưu: Hotel was nice and quiet.

Khuyết điểm: An ice machine on every floor

Ưu: Clean, friendly

Khuyết điểm: No fridge in room. Not enough oulets to plug phones and laptop into.

Ưu: Location right off the freeway, but far enough away not to hear the noise.

Khuyết điểm: Room was dirty sheets and bed frame were dusty. Mold in the bathroom. Wine Glasses left on hallway floor for more than 24 hours, as well as crickets, and bug's were found in my room. Very disappointed in such a highly regarded hotel brand

Ưu: On the plus side very good location, it is a great place to park your vehicle when flying out of Gerald R Ford Airport. The hotel has a shuttle service to and from the airport.

Khuyết điểm: Very old and smelly hotel, floors, carpeting frayed and worn. Walls in hallways and room we were in bubbled by water leaks. Tub cracked porcelain. Room we were in smelled of mold and very musty.

Ưu: Checking in was easy

Khuyết điểm: The loud fan made it hard to sleep

Ưu: My children had fun in the pool. Facility was clean and bed was quite comfortable. Checkout was at noon, an hour later than most hotels I've been to.

Khuyết điểm: The staff wasn't terribly friendly and we were not informed of any amenities or given any sort of itinerary for what was available during our stay. When i asked, it felt like i was dragging the info out of them. No fridge in room, which was needed.

Ưu: It was very clean.

Ưu: Need to clean clean.

Khuyết điểm: Hard bed bathroom halls and parts of roomdirty

Ưu: Rooms

Khuyết điểm: No breakfast

Ưu: The room was nice and clean. Nice location to shopping and easy parking for in and out access. It was nice to have a warm cookie at check in and 2 free bottles of water.

Khuyết điểm: The pool and jacuzzi. I’ve never sat in a jacuzzi with such a high stoop. Couldn’t really relax in it. And they were all out of towels. Disappointed that breakfast wasn’t included or discounted for staying.

Ưu: Nothing.

Khuyết điểm: Hair in shower. Small room. Small uncomfortable beds. No cookies at a Double Tree. They gave us automated wake up calls that we didn’t ask for.

Ưu: There were sport teams staying also and they made sure to put us in the same, looking out for guest...

Khuyết điểm: Room set up, sofa should've been on other side of room to view tv

Ưu: Staff went out of there way to make sure I was well taken care of.

Khuyết điểm: NO

Ưu: Location

Khuyết điểm: Open exterior doors, meaning no locks or card access mechanisms. Anyone could and did go thru the doors.... Carpet smelled. Rooms were very old & many poor caulk & paint jobs to cover other bad maintenance repairs.

Ưu: The safe was very friendly, I guess my room was so far in the back it was very quiet.

Khuyết điểm: It was a out dated. My television was on the verge of going out it had a white film over the picture, it is in need of a remodel that would help the old smell. They need to remodel as soon as possible. My room was at the very end in the very back of the hotel the dead last room. And with three children one a toddler. It was very far to walk, to the nearest door, with the luggage. The place smelled old compared to what the rest of my family recieved at the neighboring hotels across the street for a little lesser price and had a better place to stay then I did. And their rooms where much better newer and freshly painted. This place is okay, the staff was very friendly thank you Rachel. But the place is in need of a remodel.

Ưu: Affordable and clean

Khuyết điểm: Check in was chaotic and I had to wait some time for my room. Also, there was an issue with my television (which was still getting it's signal from a coaxial cable, not even close to HD) getting a fuzzy picture because the cord was bad.

Ưu: The hotel was terrible. When I checked in my room someone else was in the room. Nothing in the work out area worked. Front desk said they were sending someone to look into it. No one never came after half hour I left did not get no work out in that day.

Khuyết điểm: When checking out they refused to give me a receipt with a zero balance after taking my credit card when checking in the staff was very rude.

Ưu: The location of the hotel

Khuyết điểm: No elevator for the back of the hotel, and a long walk for elderly and walking challenged people, the television had lots of issues, the swimming area was unclean with mold and mildew

Ưu: free breakfast

Ưu: The only good thing was it was close to restaurants and the airport.

Khuyết điểm: People walking in and out all night slamming doors. Reserved shuttle to the airport at 8 am and then they said the shuttle was running late, almost missed flight. Staff didn’t even offer to call a cab, got Uber tipped driver a 20 to get to airport

Ưu: Nice location,it was very quiet and relaxing. The area had plenty of great restaurants. Even with the covid-19 virus the staff really did a great job and was very helpful.

Ưu: The bed and pillows were super comfy.i wanted to steal the mattress.

Khuyết điểm: Our Heater and fridge were loud. Also there was a box truck outside my room that was very loud

Ưu: The location was perfect

Khuyết điểm: They never clean the room after the first night. Breakfast area was a mess.

Ưu: Location

Khuyết điểm: Breakfast was understaffed & didn't taste good.

Ưu: Staff were pleasant and helpful.

Ưu: Clean and comfortable rooms and facility

Ưu: No breakfast.

Khuyết điểm: Small rooms for price and no breakfast

Ưu: The patrons over my room made noise for about 2 hours stomp really hard making unnecessary noise between the hours of 12am to 1:30/2 am I told the young lady and she was very nice and made her rounds and around 2 I didn’t here anymore noise I’ve been put out of a hotel for children making noise so we are always cautious of things like that

Ưu: It was a nice stay but notice some issues of cleanness.My daughter found some hair on towels and on bed.

Khuyết điểm: There were several live-in guests milling around drunk, the hotel smelled like pot, all of the entrances had a cloud of smoke around them, there was a room across from us that had several different visitors in and out, I did not feel safe with my children

Ưu: Clean and nice environment

Khuyết điểm: No breakfast

Ưu: Staff were very helpful. Brittany was patient and pleasant. Sheets smelled clean and fresh.

Khuyết điểm: Upgrade flooring in elevators. Shower needed new rubber on the edge.

Ưu: Very clean and adorable! Probably the cleanest indoor pool and spa I've seen in years. They also offer popcorn for the guests during the week, which is a plus.

Khuyết điểm: Other than my bed being slightly uncomfortable, everything else was fine.

Ưu: Not impressed with any of it.

Khuyết điểm: Dirty. Loud. Windows were covered in goo. Furniture looked like it came from goodwill. Internet did not work. Elevator was gross. Staff was unprofessional. Smelled like cigarettes and weed. Terrible experience!

Ưu: Location

Khuyết điểm: They did not clean the room after our first nights stay!!! When we returned to the room, nothing had been done!! Full garbage pails, no fresh towels and bed wasn't made!! House keeping had gone home. Unsatisfactory!!!

Ưu: Very relaxing ambiance. Great value for what you get hot breakfast, complimentary USA Today, good WiFi, HDTV.

Khuyết điểm: For some reason, my first-floor room had sheer fabric curtains which hardly kept out the bright parking lot lights.

Ưu: My king room was not available, so they gave.me a king suite on the 3rd floor, which I greatly appreciated.

Ưu: Qucik night, clean rooms, friendly staff.

Khuyết điểm: N/A

Ưu: Conveniently located, tho driveway off 28th st. Isn’t very visible.

Khuyết điểm: Trash was overflowing outside main entrance. Did not like having to have an Apple id and pw to print boarding pass

Ưu: They gave us a new a room.

Khuyết điểm: Beds were disgusting and had not been changed. Room smelled awful.

Ưu: Greeting with a smile. Clean room. Wonderful breakfast. A d A Thank You for Staying.

Khuyết điểm: It was all wonderful.

Ưu: Comfortable bed

Ưu: I like how roomy it was. Bed was comfortable l would stay there again.

Ưu: Quiet

Khuyết điểm: Our room keys expired daily and did not work causing trips to the service desk for activation

Ưu: great location, simple cost effective

Khuyết điểm: They took my money and charge me 200 extra dollars because the room next thing was smokingSo they blamed it on me and took 200 extra dollars off my cardI feel like they did that just to get extra money

Ưu: I like it cause the Desk is very nice to me. I also love the respect they give me. And patience they have.

Khuyết điểm: N/A

Khuyết điểm: Found bed bugs in the bed my kids slept in. Make sure you check for bed bugs!

Ưu: Great peace and quiet

Ưu: The room was fantastic! Large and stocked with everything you need to cook, plus dishes and silverware. All I needed was a can opener.

Khuyết điểm: N/A

Ưu: I thought the customer service was wonderful. The woman at the front desk was very kind both when we arrived and the next day. We liked how the room had a full kitchenette and had a nice big bedroom with a tv.

Khuyết điểm: There were a couple things we didn’t enjoy. The bathroom had some black mildew on the railing and around the tub. There were also some lightbulbs missing (lamp next to bed, lamp next to couch).

Ưu: Very nice open rooms. Good amenities.

Khuyết điểm: Towels were not stocked. Dirty dishes in the dishwasher. Lots of built up dirt on base boards, etc. Stain on bedding. Hallways needed to be picked up and vacuumed. Pool was unexpectedly closed. We were not overall disappointed and may return, but felt bad that the housekeeping struggled.

Ưu: The hot breakfast and awesome staff

Khuyết điểm: The bed was like sleeping in a jail cell. So hard and not comfortable at all.

Ưu: The two room suite was large and perfect for our trip.

Khuyết điểm: Checkin took a very long time. Staff were friendly but not well trained (yet?) .

Ưu: All else was great! Enjoyed the room and the bfast.

Khuyết điểm: I couldnt figure out how to turn the heat on. And thd batteries needed changing on one tv remote.

Ưu: Everything was ok.

Khuyết điểm: Everything was just ok. Pool was chilly, hot tub wasn't very hot. Not many options at breakfast.

Ưu: The manager was very nice.

Khuyết điểm: N/a

Ưu: It was quiet and comfortable. The room was nice

Khuyết điểm: We didn’t have any extra toilet paper in room? When we asked for sheets for the couch they said they didn’t have any but ended up with some. The pool was cold and the hot tub jets were not functioning properly. But the kids used hot tub as regular pool.

Ưu: Clean, comfortable

Khuyết điểm: The pool was closed for repairs which I did not know when booking. I booked a hotel stay for me and three kids so they could swim, which we couldn’t even do that. Ruined their weekend.

Ưu: The staff was extremely nice, helpful, and attentive which made our stay that much better.

Khuyết điểm: The smoke alarm in our room went off due to the heat being turned on. After that we were not moved to a separate room and were without AC or heat.

Ưu: It was fast and easy to check in. Only took like 3 minutes. The pool area was clean and not crowded at all and the breakfast was delicious. The lady working the breakfast buffet was SUPER nice.

Khuyết điểm: I found several dishes in the breakfast area that were dirty but when I brought them to the lady working that area she immediately pulled them all and rewashed them. Very nice lady.

Ưu: Nothing.

Khuyết điểm: Everything

Khuyết điểm: The walls are not sound-proof and I could hear the people in the room next to us talking all night. I was up until 4am.

Ưu: Comfortable beds, great shower. This hotel has a great staff and location, and is a great value for a full-service hotel.

Ưu: Nothing. There is absolutely nothing to like about this hotel!

Khuyết điểm: This hotel is listed as 3.5 stars.This is not the case.It's maximum of a 2 star hotel.It's old,needs updating and rooms still smell like cigarettes.If I knew the actual condition of this hotel,I would have never in million years stayed there. Stay away!

Ưu: Nice lobby, clean room

Ưu: Food was good. Location near highway. Clean rooms.

Khuyết điểm: Couldn't use the pool area because of a party. I understand that but feel that a time slot needs to be put in place so regular guest can come back later. 100+ people in the pool is not my idea of relaxation. This is why I chose this hotel. I will be back, because everything else was great. If we can't use the pool hot tub next time... Then I guess we will have to reevaluate. Not ment to be a bad review, just a honest perspective. Thanks

Ưu: Convenient, parking available. Bed was very comfortable

Khuyết điểm: Not enough in room coffee only one regular pod.

Ưu: The staff was awesome! Every one of them!

Khuyết điểm: It is very dated. Don’t see how it is 3-1/2 stars. Needs an overhaul. TV didn’t work. Sink didn’t drain. Closet doors wouldn’t stay on tracks.

Ưu: Liked location. Was clean but seems to need major upgrading.

Ưu: The staff was friendly

Khuyết điểm: I did not get 2 queen beds or internet. The fridge was rusty and smelled. The tub had standing water the whole time you showered, and the carpet was so dirty, I wore shoes the whole time. It was supposed to be non-smoking, but all I smelled was pot.

Ưu: We had to leave for the airport before the breakfast time started so they gave us a free drink coupon at the bar instead...a nice touch!

Khuyết điểm: The room was small and not spotlessly clean...rather old and run down. The heater didn't really work...the fan was noisy and constant...could not turn it off even when the heat was set low or turned off.

Ưu: The location was good

Khuyết điểm: Our room was dirty; one of the queen beds was like sleeping in a hot dog bun; hotel needs updated badly.

Ưu: The check-in staff was friendly and helpful. Location was adequate.

Khuyết điểm: Check-in staff said we could request a late checkout - asked for another hour and was told we could only have an additional 30 minutes. Room had no heat. Room had clothing left in it. Beds were creaking every time you moved in them.

Ưu: Glass glasses! Ceramic coffee cups!!

Khuyết điểm: No indoor pool.

Ưu: Best stay I've had! I work nights and was able to sleep peacefully during the day here. Will definitely be back!

Khuyết điểm: The hotel needs a little updating.

Ưu: First stay was to use the hotel and we paid for a shuttle to our cruise ship. It was a good location for the airport and the cruise port. The breakfast was excellent. The room was okay but not super. After the cruise, we stayed again one night so we could get back to the airport. The second night we were on a different floor. The room was much better than the first stay. It was cleaner. Bathroom was small but we were not staying long. Left to early for breakfast.

Khuyết điểm: Staff was not very helpful when you asked them a question about the port transport cost. We got there but the equipment used was in very bad shape, the driver was not helpful in placing people in the van. He was rude when a huge fellow was squished in the very back of the van. The man did not complain but it would of been nice if he would of asked a smaller person to join us in the back seat. But he got us there in one place.

Khuyết điểm: The walls are paper thin you can hear everyone in every room. The staff was nice enough to move us. But the hotel wasnt anything fancy. Tou get what you paid for and I wish I paid a little more. The parking lot has lots of pot holes and the door in our bathroom had a hole kicked into it. Very dingy.

Ưu: Staff were very helpful and friendly.

Khuyết điểm: We had a park and stay, but our trip was canceled and hotel denied any refund for the unused parking.

Ưu: Nothing. It was stupid. The staff was stupid.

Ưu: No TV channels for kids no breakfast that day

Ưu: We left early (5:30am), and breakfast was available!

Khuyết điểm: No fault of hotel, but police were escorting a person out when we were leaving.

Ưu: The rooms were so so. We had ant problems, order problems among other things.

Khuyết điểm: The strong odors, cleanliness etc.

Khuyết điểm: The bathroom was not cleaned well nor was the room. Ceiling and walls were stained with what looked like black colored mold. When I turned on the jets for the tub, it shot out chunks of god only knows what into the tub water. I drained and washed the tub and tried again and the same thing happened. I tried to take a hot shower but as soon as you turned the faucet to anything above arctic temperatures the shower lost all water pressure and it was barely trickling out. I have stayed here twice for my commute for work while i find a permanent home in grand rapids and this time was absolutely awful. When i reserved the room, it said breakfast was included. I was not notified otherwise at check in. I found out there was no breakfast options when I went to get something to eat in the morning. Really disappointed. I will be looking for a different hotel to book for the next couple weeks.