Khách sạn gần sân bay Sân bay Kigali Intl

Ưu: Typical Serena hotel - nice setting. great atmosphere, good breakfast area.

Khuyết điểm: Serena hotels aren't always the best value out there - but the quality and consistency is always there

Ưu: The pool, gym, room and staff. I stayed a long time, much longer than planned, and the facilities and service were first class. WiFi superb.

Khuyết điểm: 1. The security checks. Maybe it’s the law in Rwanda, as airport style security checking seems to be @ every entrance everywhere, but as a paying hotel guest I found the checks annoying and intrusive, especially on days where I entered the hotel several times, as is my prerogative. There were occasions when I was curt with security, but hey, I’ve every right to object to being frisked, emptying my pockets and having every small package containing medicines/snacks/soft drinks inspected and scanned. I’m a hotel guest not a high risk prisoner in the maximum security wing at Belmarsh prison in London. I mention London because living and working there, thus being subject to more far more security risk than in Kigali, security is not as intrusive. Hotel Guests should not be subject to searches. Visitors and meeting delegates ok, but not guests. 2. I understand that premises have to be maintained, but where rooms will be affected by noise from these works, those rooms should be left empty. For the last few days I was in a room where it transpired work was in progress below, this work consisting of hammering all day every day from 9 (some days it seemed earlier) until after 5. It shouldn’t be assumed by the hotel rooms will be vacant in the daytime hours; in fact it should be assumed they won’t be. I did complain and looking back maybe I was offered another room, but this wasn’t made clear to me. I’m beginning to wonder if the guy who uninvited turned up to collect my bags, and whom I sent away was in fact there to swap my room! He didn’t communicate that!

Ưu: Very spacious and clean room specially if you take pool side. Spa is nice experience. Room service very rapid. Staff friendly and courteous.

Khuyết điểm: I had serious problème in the first two nights with the air condition and there were mosquitoes. They changed and upgraded the room for me. The second one was ok.

Ưu: Very clean hotel , the location is at the city center very lovely

Khuyết điểm: nothing

Ưu: Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Khuyết điểm: Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

Ưu: The location of the Kigali Serena is excellent if you are looking for a hotel in the center. The breakfast was good and the rooms had a nice touch of ethnic. There was a lot of greenery around the property that gave it a 'resort-type' feel.

Khuyết điểm: Noticed my balcony door lock was wonky and it led out to the terrace. Could be opened from the outside so felt a bit insecure.

Ưu: The hotel is comfortable and in a good location

Khuyết điểm: The cost is high for the value. Some of the staff is better than others in terms of service

Ưu: Breakfast Restaurant stuff The reception ladies stuff, there is one man don't remember his name but looks so angry aggressive face, he is the worst met in my life Bed is comfortable Nice pickup and on time from airport to hotel

Khuyết điểm: More or less everything Hotel confirmed an early check in at 8 am and when arrived they were surprised and not confirmed an early check in till 9:30 after a lot of arguments, however they are the ones did the pickup from airport already Through booking i had special rate, but when asked to pay the bill I saw at least extra 50 usd per night, after checking they said sorry the guy checked u in did a mistake in adding the rate per night, come on I have a booking confirmed already????? AC, problem in the room 431 never accept this room, don't know about the rest of rooms, but I asked many times for fixing, and every time someone comes and nothing is done, for 2 nights no AC and for me this is a must, and don't count on good weather of Kigali, rooms are hot Rooms are a bit old and need renovations

Ưu: The food is delicious. Staff in bar and restaurant very friendly and flexible

Khuyết điểm: Reception was extremely slow and inefficient. Trainees and many supervisors making them nervous. Weakest department.

Ưu: The breakfast was amazing. We loved the area around the swimming pool. The gym was also fantastic. Cleanliness of the room as well as bath/shower. The cosiness of the restaurant for dinner

Khuyết điểm: I really enjoyed my stay... I did feel welcome

Ưu: The staff

Khuyết điểm: The salad

Ưu: I would like to say a special thank you to Mr Allen who I dealt with in Reservations but most especially to Mrs Leoncie Usanase who went out of her way to assist us from the free airport transfer to the early check in and breakfast after flying overnight into Kigali, she even assisted us in finding a transport operator whilst we were in Kigali.

Khuyết điểm: No complaints whatsoever. Everything was to our liking, great value for money for the price it exceeded our expectations. Maybe keep breakfast open a little later to serve tired guests who oversleep ;-)

Ưu: Rooms was so big and tastefully furnished and clean☺. Breakfast was every good and staff were so friendly and nice

Ưu: Great location for the airport (shuttle included). Large, clean room. Large comfortable bed. Decent breakfast options.

Khuyết điểm: They couldn't find my booking on their system for a while when checking in (despite booking on booking.com).

Ưu: The room was spacious and the bed was comfy. There was also a PC in the room for you to use.

Khuyết điểm: -

Ưu: Hotel staff is outstanding - bending over backwards for us. No request seemed to trivial, to big, or to complex. Service overall was excellent. Room had A/C and was spacious. I was here a week and did not feel cramped. Hotel was very clean. The bed was king size with high quality linens and a very comfortable mattress. My room was quiet at night and I was sleeping like a baby.

Khuyết điểm: The room was a little dated and could use an update. The carpet in the room was stained and should be replaced. Bathroom small but adequate. Some mold around the bathtub. Towels very thin and worn.

Ưu: The location and size of rooms

Ưu: They were promptly there to collect me from Kigali airport, check in was fast and friendly. Late night dinner was a great introduction to Rwandan fare. The room was large, well appointed, quiet and comfortable. Breakfast buffet was a generous spread.

Khuyết điểm: Nothing to note.

Ưu: Nice pool, lovely restaurant

Ưu: Clean ,location, the restaurant, price value.

Khuyết điểm: No complaints

Ưu: The staff were very friendly and helpful The pool was good

Khuyết điểm: Our original room was dated and the plumbing didn’t work

Ưu: This is a beautiful place to stay if you are looking for a little hotel with personality. The food, staff and craft shop are great - you will feel like you are staying with friends.

Ưu: Try comfortable facilities with everything needed in the room.

Khuyết điểm: Construction ongoing and gym left open with dust and most machines out of order... restaurant too expensive and very limited choices.

Ưu: Staff were wonderful

Khuyết điểm: First night at the facility near the main road was noisy. We moved to the pool property

Khuyết điểm: Serves only one meal in a day.

Ưu: Could walk straight from the balcony to the pool, 5m. The staff brought drinks to the pool. Drinks were reasonable priced.

Ưu: I liked African style interior,

Khuyết điểm: There was no restaurant. At first that was inconvenient but good restaurant was 3 minutes by walking.

Ưu: This was the 2nd time I stayed at Inside Africa Boutique, and every time I have enjoyed it. The staff is friendly, overall great breakfast, cash bar, lovely pool, great view. Walking distance to some other restaurants. Overall a real gem.

Khuyết điểm: I cant fault them on anything.

Ưu: We have a beautiful small apartment with a nice balcony, I liked a lot!!! very attentive hotel staff! Good breakfast, and very clean place.

Khuyết điểm: Is a little complicated to find.

Ưu: This place is perfect over and again. It never deceives me!

Khuyết điểm: There was nothing I disliked.

Ưu: Attentive staff, great views of Kigali, attractive African textiles, complementary breakfast cereals- yogurt-choice of juices-fruit-coffee, hotel manager arranged a good driver to pick me up at the airport ($20), delightful pool, laundry services, wonderfully authentic African experience, safe walking around Kigali even late at night alone as a single woman, and I felt very safe at the hotel.

Khuyết điểm: When I was walking I got lost a couple of times coming back to the hotel, until my driver showed me how the hotel is just around the corner from the Gorrilla Hotel, and ndeed, as he explained, "*Everyone* knows where the gorilla hotel is. People in Kigali don't know this hotel. Maybe it's too new. It's a quiet hotel with an unassuming entrance.

Ưu: I met some very interesting people there and really enjoyed our conversations

Ưu: Clean, large rooms w attached bathroom, super friendly and accommodating staff, free breakfast

Khuyết điểm: Taxis and motorcycles don’t know how to get there so you need to call the hotel

Ưu: The efficiency of the stuff

Khuyết điểm: Lights

Ưu: Friendly staff and amazing owner!

Ưu: I love what I saw but I have to comment on : 1.) There should be provision for intercom where customer will be able call your customer care from his room. 2.) There should be provision for multiple TV channels particularly English speaking channels 3.) The rooms should be sprayed with insecticide to rid off mosquitoes before the arrival of guest 4.) Provision of fan/AC because some guest can't do without it. 5.) If the road to the Guest House could be tarred, it will give her a plus. Seek the necessary govt support in this regards.

Khuyết điểm: Just as said above

Khuyết điểm: The hospitality we got from Andrew was amazing.

Ưu: very clean & safe, very good food (more european style), transfers (e.g. airport, city) organized for small and fair amount. Thx a lot for organizing my one day trip to Akagera.

Ưu: Everything about the place was beyond my expectation. From the Airport when they picked me as I have requested for Airport shuttle Bob was welcoming and made me feel secure and safe traveling with him at night because my flight arrived late after 11pm. Staff and the owner were so welcoming and friendly. Andrew (the owner) made sure that our stay was fantastic.

Khuyết điểm: Nothing really. I enjoyed my stay at Corina K Guest House and being in Kigali. I can recommend Corina to anyone. The cleanliness of that country amazed me.

Khuyết điểm: Nice place to stay

Ưu: I loved the breakfast, it had variety and was delicious. Lunch and dinner also exceeded my expectations. The guesthouse manager Andrew and his staff Bob, Prince and Kerena went out of their way to make their guests comfortable, their hospitality was excellent and on point. I will definitely book with your guesthouse Corina K again when I travel back to Rwanda. You made my stay very memorable, I appreciate!

Khuyết điểm: Andrew needs to place more photos online so that prospective guests can see more of the guesthouse. I was pleasantly surprised to see the guesthouse is a lot more beautiful than was shown on booking.com

Ưu: From the moment I was picked up from the airport, the Five to Five staff were friendly and provided great customer service. Once, I entered the hotel they provided a hot cloth and a chill glass of juice. The staff at the front desk, Solange and Aloys, were awesome. Aloys even put together a last minute tour of Rwanda after I shared there were things that I didn't see before leaving. The food was good and room service was delivered in a timely manner and again the food was good. More importantly there were many options to choose from. Even in the restaurant the staff were friendly and attentive. The room was clean and welcoming. The young lady that walked me to my room, made sure that I knew how to operate the AC unit (I did) but great customer service nonetheless. The bathroom was stocked with toiletries. The bed slept comfortably. I could tell house keeping came and cleaned daily. The area outside of the hotel was experiencing construction but you did not feel that inside the hotel. I felt safe in the area and hotel as a solo female traveler. There was a positive and welcoming energy at Five to Five hotel. I thoroughly enjoyed my stay and would highly recommend this hotel. It has a 3 star rating but has a 4 or 5 star feel!! Thank you for making my stay in Rwanda memorable.

Khuyết điểm: There wasn't anything that I didn't like.

Ưu: So happy that us 7 people stayed here! This is one of the best hotels I’ve ever been to.An excellent choice for a good quality hotel, with such an amazing service! We were welcomed with warm smiles, hot hand towels, refreshing drink and most importantly- a helpful, welcoming and warm personnel. We felt like we were at a palace! The arranged our change of bookings without any problems. They helped us with sightseeing tips. The provided us with free airport transfer. The rooms were well cleaned and pretty luxurious for the price. The view from the restaurant was amazing (as well as from some of the rooms).Such a good service there as well. Thank you, Five to Five!

Khuyết điểm: Had to wait quite a long time for the food to arrive, but that is probably due to the fact that we were 7 people ordering and they probably wanted us to get food for everyone at the same time. A little bit hard to get to because of roadwork outside the hotel (and the noise that comes with it), but this is just temporary.

Ưu: Great value and awesome service set this hotel apart. Yes, it is down a dirt road, but that is common in this part of the world. Friendly (and complimentary) pickup and dropoff from Kigali Airport made this a solid choice as a solo female traveller. Previous reviews suggested that the restaurant service was slow, but I found it quite good (albeit when ordering relatively simple meals for a single person). Would happily stay again.

Ưu: Impeccable communication; free airport transfer was promptly organised and was waiting for me as I arrived. Very close to the airport, quiet street. Welcome drink and efficient check-in. Cold water and a fruit tray were complimentary. Comfortable bed, A/C and fan, toiletries provided. Breakfast will keep you going through the day. All staff very friendly, welcoming and helpful. Would absolutely recommend.

Ưu: The staff, the rooms, the service and the restaurant are all too notch I highly recommend Five to Five! The locatison is great and convenient to the airport and the neighborhood has a lot going on. Make your reservation now!

Ưu: Great views from balcony.beers and refreshments in room fridge.fast WiFi even on balcony.and Free Airport drop off..all made a big difference.. management and staff were Fantastic .always Helpful.

Khuyết điểm: Going back home..

Ưu: Remarkably good breakfast buffet and custom brewed coffee.

Ưu: Nice place to stay with children, clean and big rooms. The restaurant is opened 24h and has a very extensive menu. Staff are very professional and friendly. The shuttle service to and from the airport is definitely a big hit specially when travelling with kids. All in all, we had a wonderful time.

Ưu: Staff fantastic, safe and great value for money. Will return.

Khuyết điểm: Nothing to complain about

Ưu: Great stay while waiting for our early morning flight. Staff were so helpful, room was great and easy to get early breakfast and free shuttle to catch our flight

Khuyết điểm: Slightly strange layout in bathroom, had to walk through shower to access the toilet. The shower needed fixing but was nice and powerful. However otherwise room was fine.

Ưu: Spacious rooms, helpful staff and location

Khuyết điểm: Breakfast is limited in food varieties

Ưu: breakfast was geared towards a local Palate

Khuyết điểm: breakfast

Ưu: Location, staff at reception and elsewhere all helpful and very pleasant!

Khuyết điểm: The band at the pool in the evening playing non stop from 7pm to 10pm. Nice music but too loud we could not speak to each other all through dinner! Breakfast not great!

Ưu: Not much

Khuyết điểm: Order food at least an hour before you start to feel hungry

Ưu: Food and hospitality

Khuyết điểm: Nothing to say

Ưu: Excellent location, friendly staff

Khuyết điểm: Bed was Very clean

Ưu: The team was friendly and attentive. I found the hotel location rather picturesque.

Khuyết điểm: There should be a water fountain in the gym for users to take on fluids while training.

Ưu: Good breakfasts

Ưu: The rooms are very spacious

Khuyết điểm: Wifi not efficient

Ưu: room is clean

Khuyết điểm: Any visitors are not allowed,and they call it "prostitution".I was kindly asking front desk staff Albert to allow to my business partner to enter to my room for 10 minutes only, so that i could to handover some confidential business documents to my business partner, and he refused and mention it as "prostitution"!!! And I couldn't discuss business at the restaurant because it was dark and noisy at that moment. I m really offended.And the room booked was double delux room. In the BOOKING.COM this policy of any visitors prohibited of hotel WAS NOT mentioned.It is real obuse of customer's rights. Never ever this hotel i advice to anyone!!!!! Air conditioner was not working in the room, breakfast was not tasty. For lunch I ordered tilapia fillet, after 2 hours I was felt sick because of food was not fresh. Front desk never respond on station phone, if you call from your room.

Ưu: Large bed room and bed, takes a short time for hot water to start flowing, rooms served with 2 bottles of drinking water

Khuyết điểm: very poor internet connectivity, the hot water kettle in room does not work

Khuyết điểm: Very much welcoming, very neat, very comfortable, caring very Nice staff

Ưu: - view from the 4th floor Bistro - the staff knows English very well - great garden view - great dinner options in 4th floor Bistro - close to the airport - WiFi works pretty well

Khuyết điểm: - a lot of mosquitoes in the area - no mosquito protection in the balcony door

Ưu: Another lovely stay at Urban. They were kind enough to store my bag prior to my stay and while I waited for a late-day taxi to the airport. Also accommodated a late checkout. Breakfast was tasty as usual.

Khuyết điểm: The carpeting in the bedrooms could be changed to tile or hardwood to increase the feeling of cleanliness.

Khuyết điểm: The room was below my expectations and not worth the money I paid. The pictures on your website are misleading

Ưu: 2nd time for me in this hotel Staff too much friendly Restaurant is very nice Service is good All Rwandan people are beautiful I like them too much Sure I will be back

Ưu: Fantastic view of the city, especially at night! Restaurant's food is scrumptious! Very friendly and helpful staff. Within walking distance from the shops and an ATM; taxis always nearby.

Ưu: Nice location and view of Kigali by night

Khuyết điểm: My room was damp/musty. Keep the windows open during the day

Khuyết điểm: Room-could-be-better

Ưu: Great location and service, tight security and customer centric.

Khuyết điểm: Nothing really.

Ưu: Staff /customer care

Khuyết điểm: No Cable Television in room

Ưu: I liked the clean rooms hot shower and the meals ...hospitable host

Khuyết điểm: I loved everything about the place, quiet nice place with a good morning view and great food

Ưu: The 6 bed room dormitory was comfortable. There was a mosquito net and the breakfast was okay. The pick up and drop off service was also good and safe. Chips were good and they gave me bonus salad.

Khuyết điểm: Nothing really. I was satisfied.

Ưu: The beds in the dorm were comfortable enough and they had hot showers which was great. The location is easy enough to get into town and there is an amazing restaurant Soy just 2 minutes walk away. They organised a day tour to Akagera national park for me which was reasonably priced.

Khuyết điểm: The hostel was pretty deserted when I was there and they weren't serving any food apart from a limited breakfast. The place seems a little run down and not much atmosphere.

Ưu: The service, staff & atmosphere

Khuyết điểm: A little bit noisy sometimes

Ưu: View across Kigali is OK, but it’s not located in the central business district. Restaurants also OK but somewhat slow.

Khuyết điểm: No warning of extreme loud noise from event on a Friday night until 1.30 am - impossible to sleep. Breakfast poor. Faulty toilet not repaired.

Ưu: Lovely place to visit and I did enjoy my time at Hotel Portofino..The hotel ambience, the great view from my room and warmth of the people of Rwanda was so genuine.

Khuyết điểm: Transportation is quite poor and expensive in Rwanda.

Ưu: The rooms were nice and clean, the staff was friendly, and I felt safe. The breakfast was accommodating with plenty of tasty choices. I stayed for 3 hours, just reading, enjoying the fresh air and atmosphere, snacking on the good food.

Khuyết điểm: Communicating with the hotel prior to my arrival was nearly impossible. They failed to arrange a return trip to the airport, despite the fact that I reminded them twice and even asked while checking out. It wasn't until I was done checking out that they called a driver. He was 30 minutes late. The staff did not seem to care that they had failed in this area, though they were very nice about it. There were only 2 channels to watch on the TV; One was just the same football matches over and over and the other was movies from the 1990's.

Ưu: Staff were generally extremely pleasant and helpful; the room was spacious and comfortable and the breakfast was excellent.

Khuyết điểm: Service in the restaurant was extremely slow. I should have been informed of the new year party that took place during my stay as the noise and crowds ruined what would have otherwise been a very pleasant stay.

Ưu: Friendly staff, ok facilities, nice views

Khuyết điểm: Overall quality of the facilities looked better on pictures than in real life. Feels somewhat cheap

Khuyết điểm: I made 2 bookings 1 for me and the other dor my colleague. We sent an email while at the airport saying that our flight was delayed but did not get any response. When we arrived there they said they had canceled 1h before we got there . We then realized that they were not fair cause it was fool and they wanted to give one of the rooms to another person without any notice.

Ưu: The hotel is in a quiet part of town and staff are very friendly

Khuyết điểm: The air conditioning unit was leaking in the room and noisy. The plugs could be updated and be more convenient.

Ưu: Overall clean property.

Khuyết điểm: I booked an airport pickup - they confirmed in writing, but they never sent the driver

Ưu: Environment, staff

Khuyết điểm: N/A

Ưu: The rooms near the swimming pool are very quiet and peaceful

Khuyết điểm: The rooms near the road can be quite noisy