Frenz Hotel Kuala Lumpur

We booked the Frenz Hotel last minute for somewhere to crash before our flight which was early the next morning. We arrived there after 8:30pm. The hotel looked like it had seen better days, it looked a bit old and in need of a refurbishment. But that didn't faze us as we only wanted to sleep there. The front desk clerk Amikll was friendly enough but kept calling for assistance. We paid a tax fee in the sum of 10ringit for being a foreigner. But he also wanted us to pay a deposit of 50ringit for possible damages caused in the room and we would get it back upon check out. We are two women who only intended to be in the room for 7hours and that was the last of our spending money. After us pushing and him consulting his manager, he dropped it to 30ringit. One of the main reasons we booked this hotel was because it stated that they provide an airport shuttle service. However this was not the case, we were given a piece of paper with the name and number of a driver that we were required to contact ourselves. Being non Malaysian we tried to explain that it would be difficult since we didn't have a number. Unfortunately our concern was overlooked. The room seemed clean enough at first glance. However there was a cockroach infestation which we reported to Amikill. He only replied with 'Seriously' with eyes wide. We then left and managed to find a nearby hotel who helped us arrange transportation to the airport the next morning for a cheaper price than our own hotel quoted. When we came back, we asked Amikill what had been done about the cockroach situation and he replied, 'Someone is already there killing them'. I asked 'with their feet?' He replied earnestly 'yes'. I asked if we can change rooms He didn't reply because he was too busy counting money. I asked again and he said no, that he had finished work and said wait 10mins for someone else to deal with us. At that point we were just too tired so we went to the room and slept.

Location and price suit the service and it conditions.

Not as what it was before I rate it as 50% as it was in 2014.