Matsui-Bekkan Hanakanzashi

Staff were great - very friendly and helpful. Thank you very much. The gift on check out was a lovely touch. Room for three of us was very spacious. The traditional breakfast was challenging but we expected that and it was part of the experience, which we enjoyed. We loved Kyoto. Location was great.

We understood day two would be an American style breakfast but it wasn't. On day two a standard western style breakfast would have been appreciated as per our booking information. Onsen was too hot for me to feel safe to get into - I tried. I was disappointed because this was something I wanted to experience as a visitor to Japan and a major reason why we booked this Ryokan. The futons are not that comfortable, but again, part of the experience of visiting a traditional style Japanese hotel (Ryokan). Access to at least one English speaking TV station or movie channel would have been appreciated. Two TVs in the room - nothing in English.

The authenticity

We wanted to leave our bags there the day we were checking out, we left at 7 am and asked if we could leave them at reception while we went and explored and come back and collect at midday and they refused Also we could not check in until 4pm :/