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Amazing customer service, very up to date and clean facilities. The projector in the living room was awesome!
Nothing. This was one of the best hotel stays I’ve ever had. I highly recommend the Elara.
Our suite was huge/spacious. Only drawback was t the shower. The shower curtain was too short, therefore water would leak onto the bathroom floor.
With a hotel that is vast in size, most stuff is quite a walk away, not so convenient. That being said, nothing can be done about that. As for the shower, longer curtains!!
Rooms are clean and spacious.
Good place to stay.
I have stayed here twice. I find this is a good location. It is close to everything (dinning, entrainement, shopping, etc.) not noisy.
Everything was good nothing to dislike. The staff are professional and discreet. I recommend it to all. The parking is free.
Nice hotel with great windows and good location. It was clean and the staff was friendly.
There wasn't a great front entrance. You normally had to pass through the mall to get anywhere.
Found everything about the place to be first class. From the immaculate facilities to the professional and helpful staff to the amazing suite my high expectations were met and exceeded. Highly recommend this location to those seeking a fun, luxurious stay sans smoke and gambling in the lobby.
The bed and view were great
Overbooked couldn't stay longer
Great hospitality and security
The host who checked us in was very friendly and gave us a lot of useful information. The 24-hour bar was very useful, especially after landing after midnight, and it being too late for us to go out. The bartender was very friendly and hospitable. I liked the added security before getting to the elevators with the "guard" standing by to make sure everyone had working keys before entering the elevator area.
It was a little of a hassle to have to go to some rooms because they were on different towers. So, if they were on the 6th floor, but we were on the 50th floor, we had to go back down to the bottom floor to take another elevator to get to our friends' room. It was a little inconvenient. Also, when we asked housekeeping for clean towels, she reacted as if we were accusing her of stealing from our room. We were just asking if we could get new towels, because ours were laying on our beds, etc. Her reaction was odd since we weren't accusing her of anything.
Tried Hard but still missed
At face value, the Elara looks like a nice hotel. However, it was obvious that they didn't put the amount of $$ into the amenities that matter.
Horrible wifi even after paying a premium price Check-out at 10 Remote control did not work IT support was not on-site and could not help The bed bowed into the middle The water pressure was horrible Not a fan of black toilets and jetted tubs.
Beautiful hotel, but a few misses
The hotel was beautiful and very clean. We enjoyed the access to Miracle Mile. Very responsive staff and room service. We enjoyed the set up of the Jr Suite room, with fridge, access to bathroom from the hallway and not just sleeping room. Nice tub and large closets. Furniture was comfortable and the bed was exceptional.
A few details kept creeping up. The buttons on the phone didn't take you to the correct spot (pressing bell man went to IVR with no selection for bell stand). Miscommunication on the hotspot sign in (not on our room key folder and wasn't told at check in. Booking through one of their partners held a few surprises...no hilton points, wifi not free, "availability" of requested room. For example, I got a great email asking what kind of room preference (view, quiet, high floor, etc.) and a request for the timeframe I would arrive (late afternoon, evening etc.) Email was confirmed and they would do their best to accommodate. FYI I selected the view because my business partner and I would be spending two and half days developing our business plan in our room. When we entered the room, we were staring directly into the parking garage. Hey, guys don't ask if you can't deliver. Don't set expectations you can't fulfill. Whenever I book through third party, I seem to get treated as a sub-guest. But surprise - my experiences still contribute to my brand relationship overall. Usually with Hilton, the service and details are stunning.
Clean modern decor. Swanky Mad Men feel
The hotel is very well located, the room was excelent, very large and comfortable.
I think the hotel should put their name on the front door that is inside the Miracle Mile Mall, because it's hard to find if you are not sure where it is.
clean room, jacuzzi tub, microwave, sink and dishes for cooking
We stayed in Planet Hollywood Westgate for 3 nights. We initially booked a studio suite. While cheking in we asked for a room with better view and the guy at reception offered to upgrade at very minimum rate. We took it & I m so glad we took it. Originally we booked a studio room, which had a single room facing garage i.e. towards Harmon drive, when we upgraded we got a room facing Hotel Paris, eiffle tower, a slight view of Bellagio fountain [in short awesome view]. Our stay was very comfortable, we enjoyed staying in Planet hollywood, would definately stay there again and would also recommend to others.
Very large rooms.
Rude staff, no valet parking, horrible customer service.
The room was amazing and for the cost, perfect. Projector screen along with wall mounted TV's in every area including the bathroom, separate living room area, full kitchen and a dining area for 6!
No complaints, but I wasn't in my room a whole lot to really notice any either.
The decor and room features were great.
The valet parking attendents were less than accomodating; the shower pressure in the bathroom was poor.
THe appartment was Amazing!
Perfect location for the main part of the strip. Kitchen area was useful. Plenty of clean towels provided. Brilliant views. Even studio suites have seperate bedroom and lounge area.
Noise from other rooms can be loud in the evening, especially at weekends. Quite a walk through Miracle Mile shops to get to the strip.
Planet Hollywood Towers is a very nice hotel with a boutique feel. The design is young and vibrant, it is centrally located, the rooms are represented accurately on the website and I felt overall it was a great choice. The service staff at the hotel was generally very attentive, especially the valet, who never made us wait more than two minutes before securing us a taxi.
I would have liked more room service options, as well as a more responsive housekeeping staff. I absolutely did not like the people attempting to pitch time shares at the hotel. The constant solicitation from the timeshare salespeople really cheapens the feel of a hotel that with a few minor adjustments might be considered a luxury class hotel. Also, I thought I smelled smoke a few times which I'm guessing came from one of the rooms next door or something. That was surprising since I was told PH Towers was a non smoking establishment. Overall though, any issues encountered were minimal. The hotel is a great choice.
The staff was friendly, the room was nice and clean, the bed was very comfortable.
When I used the jet sprays from the bathtub, there was a lot of dirty stuff that came out from them and floated in my bath water. I had to take a shower instead.
Tọa lạc tại trung tâm Las Vegas, Elara by Hilton Grand Vacations - Center Strip, cách Crystals at City Center và Sòng bạc Cosmopolitan 10 phút đi bộ. Có nhiều dịch vụ, tiện ích dành cho khách, bao gồm máy vi tính, dịch vụ giặt ủi/giặt khô và quầy tiếp tân phục vụ 24 giờ/ngày. Có bãi đậu xe tự phục vụ miễn phí trong khuôn viên.
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