Mercure London Paddington Hotel

Location is great, right next to Paddington Station & 3 different tube lines. Staff was pretty courteous and polite, just seemed unable to help with anything a lot of the time.

They lost power on the last day of my stay causing me to oversleep and miss a meeting. Guess they slipped a notice under the door that I didn't see. More annoying though was just the lack of amenities at the price point I was paying. Not a good value for the money IMO. No mini fridge for 230+ USD a night? Entertainment was messed up too, ended up getting charged for 2 movies, neither of which I could finish because they errored out halfway through and there was no way to fast forward or resume the movies other than re-starting them and watching them again from the beginning. I called the front desk and asked about this, they ensured I wouldn't be charged, I was.

Very little was good. Location was okay. The restaurant associated with the Hotel was good but was not managed by the Hotel.

Room facilities - no hot water. No refund, no alternative room. Reception staff unable to understand concept of a VAT receipt.

The location next to train and tube station, cleanliness of the room and polite staff.

It's not possible one year before 2012 Olympic games in London to charge for the internet access Wi Fi or cable even at the lobby when all around the world hotels offer it for free (even the MacDonald's next door had a free wifi.)