Hostal Adria Santa Ana

It was lovely! I was staying in room 308. There is no view on the city, but why would you need that anyway staying IN THE HEART of Madrid?! Absolutely excellent location! The room is good enough size, it has high ceiling, which I really liked. The bathroom is tiny but clean and has all that you need. Everything was very clean and nice, it was great to have air con in the room, could have gorgeous breeze while sleeping. The curtains are available inside and outside the window for total darkness if you like to sleep a lot. Bed was pretty comfortable. I have only met one member of staff, tall gentleman with dark hair and beard - he was lovely. Also, I have seen someone complaining about having one set of keys - I asked for 2 in case we split or for the light, and there was no issue at all. There was also a a safe and fridge which was awesome so you can keep your stuff there. Also very clean. Having reviewed some of the comments on TripAdvisor, I would just say - if you need anything just ask, rather than complain in the end, as the staff will most likely help you, just tell them what you need. :)

It was a little bit confusing how to get to key collection point, however after calling, staff member was happy to assist me, in English. I would also say that the walls are quite thin, so if you tend to have issues with sleeping, just take earplugs and you will be alright (I have previously seen comments about it) I did not have any issues myself, could just hear normal sounds of other people around, like in all hotels, but if you know that would be an issue to you - just grab any earplugs.