Super 8 by Wyndham Moab

Very poor customer service & misleading booking information

The location was great, not far from the center of Moab and national parks around.

We booked a room for 5 adults via booking.com. When we arrived there, we had beds only for 4 people there even though my reservation was saying 5 people. The receptionist was not friendly and told us that we have to pay extra if we want to have extra bed in the room! The 5th person was otherwise supposed to sleep amongst 2 persons on one bed! Be careful when booking, they clearly don't know how to manage their booking page. She didn't even fully installed the bed in the room and the extra bed was unconfortable and shabby. The stuff was not helpful both Moni and Amber couldn't provide an acceptable explanation of their weird booking policy and didn't do any step towards us. Also the room was small for 4 or 5 people with luggage. The breakfast was quite simple, lots of people and not enough space. I think that you can find better accomodation for similar price in Moab. There were many other hotels.

Convenient location

the location was convenient. The rooms were updated

The staff were not friendly or helpful. They bordered on rude. The breakfast wasn't great, and there wasn't adequate space. The rooms were updated, but very crowded.

Clean and comfortable.

Staff came to clean room before we were awake (at 9am). Extra charge showed up on credit card after we left with no explanation.