Embassy Suites by Hilton Montgomery Hotel & Conference Ctr

There wasn’t much to like, honestly.

I booked a reservation for my parents on Mother’s Day weekend and the room was filthy, the a/c wasn’t working properly, so it was stuffy the entire weekend. There were stains on the wall, and a piece of dog food kibble and a broken zipper behind the trash can, evident the room hadn’t even been cleaned properly. The refrigerator was falling from its place under the counter, and my parents had to hold the side of the fridge just to open it. The guests next door were very loud all weekend, and there was also no breakfast. I understand that these are COVID-19 times, but there could’ve been something to make the stay very much better. Each time I came to bring my parents food or something they needed, the lobby was almost always empty and never anyone to be found except the occasional housekeeper. They also tried charging my parents for a bunch of extra things like internet, and $25 a night for the hotel? Even though I’d already had a reservation and price.

The location

They were doing construction which I was not aware of when I booked the room. They were terribly understaffed and it look over 30 minutes to order food that was not really good. I was really disappointed!!