The Redbury New York

Location

Poor evening customer service with handling the issue of having ZERO towels to provide guests and LYING about it. We checked in at 1030pm so this issue was NOT one that just came up it’s been known for hours and not addressed. The man in the morning at the desk this morning when we checked out was apologetic and kind but the damage had been done. We kept being lied to and promised they were coming so the experience was not comfortable and for the quality that we experienced and were charged for being there for less then 12hrs as a transit stop between flights/trains was unacceptable.

Location, the entrance and lobby are beautiful.

Our room was very dark and small. Even with hand luggage only there is barley enough space to open your suitcase. Wifi reception was very bad and only working near the entrance. No ventilation in the bathroom. The door and room is not soundproof, so you can hear everything happening outside as well the shower in other rooms. We put the do not disturb sign on the door to sleep off our jetlag but housekeeping still woke us up two times that morning. For what we paid for the room the stay was very disappointing.