The Tuscany - A St Giles Signature Hotel

Good hotel, amazing mattresses, but a few minor flaws

Two of the four front desk staff with whom I interacted were incredibly helpful and friendly; the other two not so much (see negatives). Great beds, nice rooms. Ideal location.

I had lost my phone in a local taxi and the driver tried to return it to me a few hours later when it was discovered. The front desk staff on the night shift refused to call my room to let me know she had it. Subsequently, the entire next day I was making calls to try to locate it. I even asked Front desk if anything had been reported and turned in and they said NO. Several hours later, she called me and delivered to me in person, noting that she attempted the night before to get the phone to me with no luck and no cooperation. Unbelievable! Thanks to incompetent night time desk staff, I spent the entire day wondering where my phone was. They could have rang my room and told me she had the phone. I was very annoyed by this. Big negative in my view.

Better than expected

The room was bigger than we anticipated. It was really big. The location is great; very close to grand central station. It was quiet and better than staying in times square. There were several restaurants near by and 5th avenue was just a few blocks away. Hotel staff was very nice and helpful. We were pleased.

The fixtures in the bathroom were coming off the walls. Cleanliness was a tiny bit off. Looked like either blood or ketchup on the curtains (I am going with ketchup). Need to stay above 7th floor or you will hear the music from the lounge. Could have used a microwave/refrigerator.