Hotel Fortin Plaza

The food was excellent, lots of choice & different food everyday on the buffet. The waiters were good most the time, helping me with my food requirements (I’m gluten free). I ate pasta, cereals, pancakes, fruit, French toast, and they had excellent English tea in the Italian. 10/10 for food. Three pools were great... one loud/party, one chill out, and one for adults only. We were at chill out. Cocktails were great, drinks were not watered down. We made good use of all inclusive!

Check in after a 12hour flight should have been short & sweet, but it was tedious & the woman who couldn’t speak English took forever. It took about 30mins & it was 3am. The hotel itself is run down. We were given rooms with faulty air con and had to move rooms twice because of this. Our first day was spent moving around & was wasted waiting for rooms to be ready, but when we went to the new room it had flooded. We were also given the wrong bed style the first night, so be sure to check when booking what you’re getting. Finally, we ended paying £80 more to be upgraded, in hopes of a nicer room. But a few days in the air con broke and water went everywhere cutting out the electric to our room. This was the third room we’d had so we just had to put up with it. We had an engineer hanging out the ceiling and were late for dinner. The safe broke with our passports in it, the toilets by the main party pool are absolutely disgusting... no toilet paper, very unclean & really smelly. And I got refused entry to the Italian restaurant on my last night because the girl on the door accused me of “wearing swimwear”. I had a black backless cotton bodice on, high waisted sheer pants, 5” heels, £100 of jewellery and a thick silver metal belt. Full makeup & long just-washed hair. I have walked around a 5* hotel in Vegas before in this exact outfit & had no issues. But she said I was wearing a swimming costume & refused me entry. I had to change and then my friend refused to eat there so we didn’t go back. I made a complaint & the restaurant manager was happy to help & apologised. But it was a little late, the last evening meal I’d dressed up for was spoilt.

Wifi was useless and did not work most of the time. Breakfast buffet was a joke (because I was part of some business travel, they gave us shit).

The hotel Is beautiful and classic, the location was great.

The breakfast didn't have many options, it's expensive and it isn't private.