felt they really care of their passenger. Awesome flying with KAL !
Ưu: "Good service"
Khuyết điểm: "N A"
Khuyết điểm: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ưu: "Crew was amazing"
Khuyết điểm: "Seats was kinda uncomfortable. Leather seats would be great"
Ưu: "Flight attendants were quite attentive. 3 meal selections offered. Seats quite comfy for economy class."
Khuyết điểm: "Nothing except flying first class."
Ưu: "The pre-booking of meals to meet dietary restrictions."
Khuyết điểm: "Another protein to go with the fruit tray option"
Khuyết điểm: "More offers of water and drinks."
Ưu: "The crews on the second flight were so loud. Talking and laughing so loud from the back made me uncomfortable."
Ưu: "Food, professional staff and crew"
Ưu: "Very clean aircraft."
Khuyết điểm: "would not accept my confirm check in on line"
Khuyết điểm: "Be told numerous time we couldn’t feed our 4yo daughter food on the plane that was not served by KAL...yeah that’s right NO apple slices for your kid on this 6 hour trip"
Ưu: "Everything except boarding."
Khuyết điểm: "Check in was very slow, the flight was late and missed connection"
Ưu: "Excellent service and delicious food and clean."
Khuyết điểm: "No wifi on board. Not many movies."
Khuyết điểm: "It was delayed for two hrs for 50mns domestic flight. An i missed connecting bus so had to pay extra 100usd!"
Ưu: "Best service, clean airplane, flexibility check-in procedure,"
Khuyết điểm: "Food was not good except bibimbap. I ordered instant noodles instead."
Khuyết điểm: "Rude flight attendant! She opened the food tray on my lap and instead of informing me to put my seat upright, she did it for me as though I was a child."
Khuyết điểm: "Flight was delayed 4 hours and I had to miss my connecting flight."
Khuyết điểm: "Crew's English skills could be better. No wifi or other connectivity options on a 13 hr flight."
Ưu: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Ưu: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Khuyết điểm: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Ưu: "Short layover, good food"
Khuyết điểm: "N/A"
Ưu: "The staff is friendly and helpful"
Khuyết điểm: "There wasnt anything i didnt like for this flight"
Ưu: "I called prior to my flight and they told me due to long layover I would be provided with a hotel- usually the Hyatt, when I arrived they told me usually but not in my case. 18 hrs layover- no food or anything provided. Never again"
Khuyết điểm: "Everything!!"
Ưu: "The service was good"
Khuyết điểm: "Sitting down 5 hrs it was very painful to be sitting that long. My seat eould heat up and it was uncomfortable also. I couldn't sleep during the flight."
Ưu: "Tons of movies to watch while flying for 12 hours. Multiple meals. Great service. Enough room and recline action."
Khuyết điểm: "Crew members scrambled to prepare for live demo of inflight saftey as video stoped. Crew member did not give clear demonstration of saftey. Such as seat belt buckle faced her, and life jacket was inside out."
Ưu: "Excellent Service super"
Ưu: "Once we got underway, the trip was average."
Khuyết điểm: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Ưu: "Leg room, choice of food and the overall services"
Khuyết điểm: "Check-in procedure is confusing, needs better improvements"
Ưu: "food selection & crew courtesy"
Khuyết điểm: "pet boarding --- there was a puppy on board who cried & cried. I am a dog lover. Please be mindful that, this flight from JFK, NY, to Seoul, Korea, was 13+ hours. I am very aware about the stress created upon pets from air travels. Yet, it is upon each pet owners to decide which pet might travel on board. This particular pet owner chose to let his/her pet cry out pet's stress + discomfort throughout the flight and annoy all passengers. Pet owner took no action, for example, gave no sedative to the pet or hold the pet to provide comfort or safety. I personally find such behavior irresponsible."
Ưu: "I like Korean Air because they have really good to excellent service. The entertainment options are really good, and they are very accommodating of special requests and special needs. They are very strict about safety things. Even on a short 3 hour evening flight they provide a pillow and blanket for your comfort."
Khuyết điểm: "On this flight, the beef dinner option was bad. Terrible strips of beef, and unidentifiable mushrooms."
Ưu: "Awesome trip"
Khuyết điểm: "No complain. The crew did great service."
Ưu: "Great plane, great service. Favorite airline when flying to Asia. The BEST crew in the air."
Khuyết điểm: "Other passengers, but KA can't control that."
Ưu: "Flight attendants are awesome."
Khuyết điểm: "The guy next to me was very drunk. He scared me a little bit."
Ưu: "Seats comfortable"
Khuyết điểm: "Food select"
Ưu: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Ưu: "First class service even n economy."
Khuyết điểm: "We are delayed for 2 hours"
Ưu: "Nice bibimbap"
Khuyết điểm: "Boarding staffs at Tan Son Nhat Airport"
Ưu: "The time is not delayed"
Ưu: "Flight attendants were on point! Great service with other luxuries such as a USB charge port!"
Khuyết điểm: "The flight was to short to enjoy."
Khuyết điểm: "food. antertaiment"
Ưu: "Good legroom (6'1") in eco. Person in front of me reclined and I didn't feel cramped. The entertainment selection was limited but had some very recent US movies. Food was okay, but what can you expect in eco?"
Ưu: "So very accommodating and friendly. The standard for customer service."
Ưu: "The planes were very clean and in good working order. The crew was excellent. We had a very short connection but were met as we got off our first flight in Seoul and given great instructions about how to quickly get to our connection through security while our flight to SFO was being held for 15 minutes. The food was very good, choice of movies and TV excellent. Our bags made it to SFO despite the short connection. All in all I couldn't ask for a better way to make a 20 hr trip to the other side of the world."
Ưu: "All american carriers shold learn from Korean air about the service."
Khuyết điểm: "None"
Ưu: "Food was disappointing. Wine was not offered until asked."
Excellent overall service. Quick boarding, very quick de boarding. Flight attendants were very attentive and quick to take care of any request. Food was good quality and tasty. Overall very satisfied with Premium Economy purchase.
I was connecting from Atlanta to Chicago to get on this flight. Unlike other airports I've been to, I didn't need to go through security check point which was very convenient and very efficient. I'll use Chicago O'Hara to connect from now on.
Food is probably the best I’ve had in the sky I like that they serve it in the morning instead at late night, lots of drinks to chose from. but the promised Haagen Dazs ice cream never came. Seat was very wide as it is 2-4-2 compared to 3-3-3 for all other Airlines’ 787, the IFE box makes the under seat storage slightly lacking. Touchless flush is a plus.
Kayak messed up the scheduling of our canceled flight and set us back from departing for one whole day
Highly efficient and great service
Japan Airlines should have done better incorporated with other codeshare airlines (JetBlue) to make sure our reservation doesn’t get mess up and that’s one of the reason why we stayed in Newyork for the whole day to wait for the next flight. Could have been much better experience but it wasn’t and worse. My flight got delayed in Newyork causing us to miss out our flight on the outbound from Narita to Vietnam. On the way back, the agent from JP airlines messed up our reservation and separate our name into 2 different reservations making us running around to figure out how to get the boarding pass for my partner which is ridiculous.
The airline wanted to charge me an additional $108.00 to check my second bag despite their policy stating that the first two checked bags are free. In order to not miss my flight, I had to leave one bag. Thankfully, I had enough room in my other bag and carry on to accommodate all my things.
Ưu: "The flight never occurred. The first leg of my flight from Ho Chi Minh was cancelled and I was not informed. I discovered this when I went to check in. I called Kayak to resolve this since I had confirmation of the booking and was placed on hold. After 2 HOURS I hung up. At roughly 4:00 am I spoke with someone at Kayak who confirmed the flight was cancelled and that I was not contacted. An offer was made to put me on another flight a day later but that was impossible because of needing another Covid test. I was able to arrange another flight that was more expensive."
Khuyết điểm: "I would like to be reimbursed the difference in flight cost since I was not informed about the flight cancellation."
Ưu: "Nice staff"
Khuyết điểm: "More Movies and TV shows"
Ưu: "My seat"
Khuyết điểm: "Time check in maybe earlier."
Ưu: "Flight went well and was on time. 2nd best experience for economy seat."
Ưu: "Nothing to complaint. Excellent airline nowadays"
Ưu: "The crew was efficient and very helpful."
Khuyết điểm: "Entertainment choices of selected movies were limited."
Ưu: "The crew always smiles and very accomodating."
Khuyết điểm: "The main course could have been better or improve. I wasn’t satisfied with the taste."
Ưu: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"
Ưu: "Everything, the service and the food is great."
Khuyết điểm: "Keep it up"
Ưu: "Crew very helpful. Seat roomy."
Ưu: "Everything was great"
Khuyết điểm: "Lower the price"
Ưu: "Food was great"
Khuyết điểm: "It’s 14h flight. I wanted more water. I had to keep asking but the size was too small... I didn’t want orange or apple juice...."
Khuyết điểm: "Tickets were in the wrong name and the company that issued them refused to fix the problem. I ended up buying a second ticket directly from the airlines."
Khuyết điểm: "."
Khuyết điểm: "Choices were few by the time the cart got to us and the food was... airplane food. Nothing terrible but nothing to write home about nor anything a picky child would eat. :/"
Khuyết điểm: "angled flat seats."
Ưu: "The seating on this plane was super spacious and comfortable- leg and seats. Also the seatbelt gave real room. The plane was cleaned; crew friendly, food delicious- featuring semi- famous chefs and well ventilated."
Khuyết điểm: "Flights should enter from back to front that way you're not waking over people to get your seat.-"
Ưu: "Comfortable business class seat. Flight was on time. That’s what I wanted."
Ưu: "Flight time was not bad, not too long"
Khuyết điểm: "Food options were bad, I offered to pay money for something better, didn't even have an option to pay for better meals, I don't think better meals existed for coach."
Ưu: "Great airline, roomy seats and they don't nickle and dime you like other airlines."
Khuyết điểm: "We had to wait until check in to sit together."
Ưu: "Great service and terrific vegan meals served. Facilities were clean and personnel were very helpful and provided terrific service to the passengers."
Ưu: "Quick local Flight. Left and arrived on time."
Ưu: "Not many passengers so that I had empty seats and could lay down."
Khuyết điểm: "Tv stopped working suddenly."
Ưu: "JAL work ethics are what the Japanese excel at, so there's not much to complain about."
Khuyết điểm: "The same as most other airlines, the seat width and pitch has been getting smaller. Even with seat by the aisle, my elbow sometimes bumped inadvertently a wayward flight attendant."
Ưu: "As expected from JAL, the flight was amazing in every way. The food (the Japanese meal) was not typical airline food, it was actually very good. The courtesy packets had many useful items including eye refreshers, lip balm, and the bathrooms were kept very clean and stocked with both mouthwash and toothbrush/paste. All together as flawless and comfortable an experience as possible on a commercial carrier."
Khuyết điểm: "There was nothing I didn't like, but if I could make a suggestion it would be to offer a larger selection of movies and shows on the long-haul flights. Also the cabin twmperature was a bit too warm but I understand that might vary from flight to flight."
Ưu: "Nothing I like , when u buy the ticket they're so nice , but after paid they're very bad, never take care of you, u ask them some help, they're can't"
Khuyết điểm: "They every bad customer service, I never seen before"
Ưu: "Polite service, comfortable flight, no delays"
Ưu: "I didn't like anything about it."
Khuyết điểm: "The seats are uncomfortable. No wifi. Need to upgrade the plane. No seats for economy plus or business class available. Will never fly with Japan airlines again!"
Ưu: "leg space was better than with other companies"
Ưu: "Boarding was orderly and crew was nice and polite."
Khuyết điểm: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"
Khuyết điểm: "Not much leg room"
Ưu: "The hospitality of the crew"
Ưu: "I liked that the flight attendants were attentive and gave us all refreshments in a timely manneR."
Khuyết điểm: "The seats were small. But then again, I think that would have been a complaint for all airplanes."
Khuyết điểm: "Nothing"
Khuyết điểm: "Boarding was actually good. It was checking your luggages in and getting your boarding passes which was POOR. Passengers on International flights going out of the Philippines are advised be at the airport at least 3 hours before scheduled flight. Well, the JAL check-in counter opened at 650AM for the 950AM flight (exactly 3 hours before the scheduled flight), with maybe some 50 people already in line. With most passengers coming far from the airport, it will be very very helpful if the counter, even at least one counter, would open earlier, so that passengers who came in early could check in early and wait comfortably in the departure area."
Ưu: "Staff was great and everything went according to schedule."
Khuyết điểm: "The food was bad, but this is my first time having such bad food on JAL."
Ưu: "Crew was friendly, eager to help. Flight arrived on time."
Ưu: "Crew was amazing.Premium economy seats were superb. Food was also good."
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Ưu: "Crew was awesome, super attentive and friendly."
Khuyết điểm: "The seats were not really confortable and the TV menu did not have enough English shows or new movies, even old ones within the menu would've been great. Also - this probably has nothing to do with the company but- there were passengers who took their shoes, even their socks out! It was disgusting"
Khuyết điểm: "Seat was tight and uncomfortable. Good was typical airplane food, adequate, not great."
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Khuyết điểm: "We did not make this flight and had to take the train instead"
Ưu: "The crew was very good."
Ưu: "The crew are great!"
Khuyết điểm: "Not enough wheel chair at LAX! Waiting for wheel chair too long! Finally, need to walk by myself at LAX. Very bad service for wheel chair at LAX! Need to improve this service for elderly."
Khuyết điểm: "Good"
Khuyết điểm: "Nothing"
Ưu: "I like the service. I like the way they checked my back stuff and put back very neat. I’m very happy with your company,"
Khuyết điểm: "No complaints, I would say....ANA the best,!"
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Ưu: "The whole process from boarding to exit was perfect. The seats, the food the service was great"
Khuyết điểm: "The movie selection is somewhat weak"
Khuyết điểm: "I was seated at the exit isle, ample of leg room, but the seats were very narrow. I barely fit into the seats. I noticed the seats behind had smaller arm rests so they had more space. The movies on board need upgrade."
Ưu: "The stewardesses were kind and courteous, attending to every need with a smile."
Khuyết điểm: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Khuyết điểm: "Couldn’t print or get boarding pass for this connecting flight which was a bit annoying. Other than that, everything was amazing"
Ưu: "Food and services were great"
Khuyết điểm: "There were not a lot of selections on the TV."
Ưu: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Khuyết điểm: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Khuyết điểm: "There had to be something better than pretzels."
Ưu: "There was a air hostess I wish I knew her name I was seated at the very back she really took care of me she thought I was sick she kept asking me am I ok Flyer NH 175 LAX / Nairta because I did not eat at all the food was good don't get me wrong all Airlines should have people like her"
Khuyết điểm: "My flight arriving Narita was lat but I was taking care everything was a range excellent again"
Khuyết điểm: "Coming from Kulalampur to Japan I missed flight from Japan to Chicago Ground crew refused to rebook me to next flight and then argument only booked up to Chicago and I had to call USA and my daughter to help There should be ground crew at gate for people who has short time to catch to facilitate There was no body and I was couple mts late In international flights they should rebook and give hotel I was traveling business class Poor in help Comfort and flight was ok Food not much choices"
Ưu: "The staff is very nice."
Khuyết điểm: "The exonomy seats."
Ưu: "Enjoyed the ANA service so much. The crew was so attentive and helpful. The floor was really wet under our seat and they got newspapers and blankets to keep our stuff dry and checked in on us several times. We felt very well taken care of. Enjoyed the documentaries on Japan and Okinawa!"
Khuyết điểm: "We didn't know the meal schedule. We thought the half a sandwich at dinner time was dinner, but then a full meal came out a couple hours later. :) Nice surprise though!"
Ưu: "Food and entertainment is great."
Khuyết điểm: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Ưu: "The leg space and the comfortable chair"
Khuyết điểm: "The crew they hardly speak English but its ok"
Ưu: "The service, the professionalism, and the wonderful Dreamliner Boeing 787 aircraft"
Ưu: "Polite attendants"
Khuyết điểm: "small leg room......"
Khuyết điểm: "Breakfast option"
Khuyết điểm: "No individual air conditioning. Centralized AC got hot. Old plane 777 Once I got to lax, there were no guide on getting to domestic connecting flight (united). After getting pampered with awesome ANA service, you get slapped with horrible united customer service."
Ưu: "Very awesome and polite crew. Exact reason why I chose ANA"
Ưu: "Courteous and friendly staff, clean aircraft and on-time schedule."
Khuyết điểm: "There was nothing I did not like."
Khuyết điểm: "Unorganized. No info to transfer from ANA to united code share partner. United staff unhelpful. Had to go back and forth to multiple counters at least three times."
Ưu: "Great value, excellent food and entertainment"
Khuyết điểm: "Chinese passengers, but that has nothing to do with the airline!"
Khuyết điểm: "Food was a bit salty. Bread was so cold."
Ưu: "Wish there was more movies in English"
Khuyết điểm: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."
Ưu: "Excellent service, friendly staff, smooth check-in and boarding. I love the simplified, smaller Boarding Pass that can actually fit into your passport and doesn't stick out as a sore thumb."
Khuyết điểm: "Nothing, really."
Ưu: "The crew were fantastic and the meals were pretty good"
Khuyết điểm: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."
Ưu: "crew was awesome! Service was outstanding"
Khuyết điểm: "a little warm on the plane. food was ordinary"
Ưu: "Friendly and attentive flight attendants. The food were decent. The snacks through the flight were very good."
Khuyết điểm: "The limited entertainment. Some of the Japanese TV drama doesnt have English substitle."
Ưu: "Young, pretty, and charming stewardesses. :-)"
Ưu: "Flight attendants were very nice on this modern 787. It was a pleasant easy flight."
Khuyết điểm: "Nil"
Ưu: "The airline gave us pillows and a small cover"
Khuyết điểm: "The food was nasty, and no air circulation plus so hot in there"
Ưu: "The plane they used was B-787"
Khuyết điểm: "There was no entertainment flight system. The seats were also skimpy as it was a domestic flight"
Khuyết điểm: "Food availability a minor challenge but crew handled it very nicely."
Khuyết điểm: "Attitude of some of the cabin crew very bad. Service was poor and with short comings. With Emirates either the service is very good or very bad. They need to get rid of the dead wood!"
Ưu: "All services are simply best."
Khuyết điểm: "If you can add more Indian food, that will be better."
Khuyết điểm: "You are a wonderful service"
Ưu: "It was comfortable flight and most importantly, our family was finally seated together in our last flight EK 420. The crew were attentive to us."
Khuyết điểm: "The entertainment shows could be better as it was limited"
Ưu: "In flight entertainment was excellent"
Khuyết điểm: "My first flight the seat was towards the back and was smaller than others."
Khuyết điểm: "Be on time. Flight delay was ~3hrs. Flight operated by Fly Dubai and eve though my ticket was with Emirates got charged for coffee and water!!!"
Ưu: "Crew were good though snacks weren't on offer without asking."
Khuyết điểm: "The seat I was had water dripping from the roof shortly before landing. Guess it was the condensation from the airconditioner"
Ưu: "They were very courteous and provided us with a solution with an overweight luggage so that we wouldn’t pay the extra fees. Flight was very smooth on the 777. Best flight ever."
Khuyết điểm: "Nothing negative about this flight."
Khuyết điểm: "Far too low temperature settings"
Khuyết điểm: "Didn’t get to pick out seats and got stuck in a middle seat. No opportunity to change, even though I tried to do so a week before the flight as welll as once online check in opened."
Ưu: "Great movies and responsive crew"
Khuyết điểm: "Something weird was going on about how food was served and how people went about deciding what to have."
Ưu: "The flight"
Khuyết điểm: "Nothing"
Ưu: "I find the A380 in the Emirates configuration to be more comfortable than other planes/configs."
Khuyết điểm: "Wish we had a few more choices like carnatic music and an expanded list of movies."
Ưu: "Entertainment via onboard tv is really good and keep you busy during even the longest flight"
Khuyết điểm: "Crew was not as hospitalitable as they have been. Seems a lot of their crew was flying back and caused them to not be as prompt with regular passengers. They ran out of certain selections quickly."
Khuyết điểm: "Shitty boarding like in all India airports"
Ưu: "Awesome expirance with emirate fight"
Khuyết điểm: "in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Ưu: "Entertainment - excellent"
Khuyết điểm: "Seat (bed) - not very comfy (could be wider and full bed) Food - very poor breakfast (dinner was very OK). It's a shame for such an airline to serve such a breakfast (continental)."
Ưu: "Everything was very good"
Ưu: "The staff was excellent"
Khuyết điểm: "The wet bun for a snack was terrible."
Ưu: "Emirates flight was fine. Problem was booking a South African Airways codebase flight on Kayak. Neither SAA or Emerates were able to look up our booking reference and so we did not get seat assignments until the airport."
Khuyết điểm: "Codebase flights and no one looking as us as customers."
Ưu: "Staff were quite attentive. All requested were promptly fulfilled"
Khuyết điểm: "Service took a long time once on the flight. We left Sydney at 7pm and didn't receive any food or drinks for at least an hour and a half."
Ưu: "Food n movie selection"
Khuyết điểm: "Noisy seat n very less leg room"
Khuyết điểm: "seats are way too narrow for such a long trip."
Ưu: "Emirates service is always top notch. I am proud to fly them!"
Ưu: "Flight tracker should be upgraded, I expect the mileage covered was way off. Also, I don't want to see commercials while I follow the flight. The forward camera was cool."
Khuyết điểm: "Crew should keep eye on the toilets. The waste basket was backed up."
Ưu: "I love business class the best"
Ưu: "The service of the airline. The food was good."
Khuyết điểm: "The seats were very small and tight. Most other long haul flights the seats are much more comfortable."
Ưu: "boarding was organized"
Khuyết điểm: "not enough time for changing flights, had to run to other terminal"
Khuyết điểm: "food could have been better. this was my first emirates flight and i was expecting high reviews, but i personally like turkish airlines better."
Khuyết điểm: "Entertainment program could be more structured; remote control did not work as it should;"
Ưu: "Food nd entertainment"
Khuyết điểm: "Boarding"
Ưu: "Best airline ever. International personnel, extremely friendly. Great duty free shopping and entertainment on board. Bravo Emirates!! Way to go..."
Khuyết điểm: "Nothing!"
Ưu: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance"
Khuyết điểm: "Nothing! An old vintage 777 flown with bad entertainment systems. Remotes were not working properly. Screens were rebooted again and again. Very very old aircraft. Poor maintenance. An extremely poor show my emirates who call themselves a premier airline and this was a POOR SHOW!"
Ưu: "We love Emarites Airlines Service"
Khuyết điểm: "When boardiing at Dubai entry used one gate with steps this was a minor inconvenience wth the friendly helpful assistance of the flight attendants."
Ưu: "A selection of recent find on the in flight entertainment, relatively comfortable seats, and generally good care whilst in board."
Khuyết điểm: "I don't understand why cheese and crackers or orange juice are removed from the lacto-ovo vegetarian meals. Sometimes it seemed i was getting half a meal compared to my mom-vegetarian girlfriend's meals."
Ưu: "Wide selection of movies, TV shows and other entertainment. Food was decent. Crew was attentive enough."
Khuyết điểm: "They did not have special meals that I ordered but the crew tried their best to make it up. But they had the same collection of movies both ways. My return flight was a month later. Entertainment set of was pretty good on their Boeing 777-300Er flight, but average on the A380-800. The 16 hour flight will not be pleasant for most. Why the toilets are so compact? I would pay extra for bit more room. This is a problem with all airlines. They allowed me to take a laptop and a hand baggage in LAX but forced me to check in the hand bag in Dubai. They pick random passengers for this. Irritating."
Ưu: "The check in was good. The flight was good and the hosts were ok."
Khuyết điểm: "The quality of food overall on Emirates has gone down. The food doesn't taste as fresh as it used to and it is a bit dry. I used to enjoy the little dried bread bits with the sweet and sour sauce- that has since been discontinued. We were also promised a festive meal on our flight from JNB to Hong Kong on Christmas day but got a regular meal- very disappointing"
Ưu: "Seats are way better than other airlines and the entertainment systems is way better. Finally, someone decided it would be a good idea to provide power outlets in a plane. Why was that so hard?"
Khuyết điểm: "India to dubai had poor Intertainment system"
Ưu: "Good choice of international movies in entertainment"
Khuyết điểm: "Quality of meals can be improved"
Ưu: "Crew and service were good. Not a fan of Indian food. Ran out of alternatives. You are leaving India. Might want something other than Indian."
Khuyết điểm: "Used 2 prong headphones so you couldn't use your own which was uncomfortable."
Ưu: "flight was empty so everyone had the chance to experience better treatment from flight attendants."
Khuyết điểm: "no complaits"
Ưu: "Flying with Emirates was a fantastic experience. Top service, variety of entertainment, spacious seats, delicious food, and amazing helping team."
Ưu: "Everything was great. They have it together."
Khuyết điểm: "THe Hostess was not attentive and had to ask for things a few times. No goody basket was given although some pax did get it."
Ưu: "Pilot was good flying"
Khuyết điểm: "Hospitality Food Serving I recommend to change the staff They are not serving as per ordered meal When asked for water no response till 1 hour Light indicated for assistance never bothered"
The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
This is another disease as if you have the Internet, you are ordinary deceivers!
Ưu: "Highly professional and nice crew. New airplane."
Khuyết điểm: "Replace sorry sandwiches with normal food."
Ưu: "The crew was good. The seats were not comfortable."
Khuyết điểm: "food could have been better."
Khuyết điểm: "Food"
Khuyết điểm: "Same.."
Khuyết điểm: "See comments above"
Ưu: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Khuyết điểm: "little delay in departure"
Khuyết điểm: "Chairs spaces"
Ưu: "On time. Really fast the check in. Nice crew. Confortable."
Ưu: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Khuyết điểm: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Khuyết điểm: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Ưu: "The crew was nice I had good seats"
Khuyết điểm: "The kosher food was bad"
Ưu: "Lousy airport (not technically airlines fault)"
Ưu: "Only two thing. The bathrooms and the intertainment"
Khuyết điểm: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Ưu: "Comfortable seats. Food wasn't terrible."
Khuyết điểm: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Ưu: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Khuyết điểm: "The heavy turbulence but, that's beyond their control"
Khuyết điểm: "It was fantastic"
Khuyết điểm: "crew was so helpful"
Ưu: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Khuyết điểm: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Ưu: "Friendliness of crew."
Khuyết điểm: "N/A"
Ưu: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Khuyết điểm: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Ưu: "Safety instructions with zach king were nice! The crew was helpful."
Khuyết điểm: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Ưu: "Flight attendants were not helpful or friendly."
Khuyết điểm: "Flight attendants were not helpful or friendly."
Khuyết điểm: "late departed ,no food,"
Ưu: "The food was excellent and tasty"
Khuyết điểm: "Long wait for the toilet"
Ưu: "Enjoyed: - Service - Food - Amenities"
Khuyết điểm: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Khuyết điểm: "Customs in Skopje"
Ưu: "Service is good as well as food."
Khuyết điểm: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Khuyết điểm: "Same"
Ưu: "Staff was courteous and wore smiles..."
Khuyết điểm: "The food could have been better..."
Ưu: "food,service and flight"
Khuyết điểm: "N/A"
Ưu: "Gold thing is that the flights are always on time."
Khuyết điểm: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Ưu: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Khuyết điểm: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Ưu: "The flight attendants were helpful and nice."
Khuyết điểm: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Ưu: "I didnt receive my baggage."
Khuyết điểm: "Their audio system is very bad."
Ưu: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Khuyết điểm: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Ưu: "The food"
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Very good service, nice food, comfortable plane"
Ưu: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Khuyết điểm: "Nothing that I didn't really like, the price was good and the service excellent."
Khuyết điểm: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Khuyết điểm: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Ưu: "Service Entertainment Staff Airplain (clean)"
Khuyết điểm: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"