The flight was delayed, so My children missed the connecting flight and were stranded in a Istanbul for 12 hours. They had to pay for a visa to get out of the airport to go to a hotel and the only one Turkish Air could provide was an hour away. Worst. Airline. Ever. Shame on you.
The crew was extremely attentive. Food presentation and quality was excellent. Very comfortable seating and sleep accommodations (business class) I would definitely fly Turkish Air again.
This is another disease as if you have the Internet, you are ordinary deceivers!
Ưu: "Highly professional and nice crew. New airplane."
Khuyết điểm: "Replace sorry sandwiches with normal food."
Ưu: "The crew was good. The seats were not comfortable."
Khuyết điểm: "food could have been better."
Khuyết điểm: "Food"
Khuyết điểm: "Same.."
Khuyết điểm: "See comments above"
Ưu: "Didn't need blankets in plane, warm temperatures all the time. On time landing"
Khuyết điểm: "little delay in departure"
Khuyết điểm: "Chairs spaces"
Ưu: "On time. Really fast the check in. Nice crew. Confortable."
Ưu: "Food was fine, and crew admirable. Good entertainment even without internet connection on flight."
Khuyết điểm: "I’d change out the Mac and cheese at the prelanding meal. Service took awhile and I ended up in the zone in the back where choices were gone. Biggest factor was inability of phone center or inter et to check me in."
Khuyết điểm: "I didn’t like the nearly 3 hour delay that caused me to miss my connection, and how poorly that was handled. I just lost one day of my 10-day vacation"
Ưu: "The crew was nice I had good seats"
Khuyết điểm: "The kosher food was bad"
Ưu: "Lousy airport (not technically airlines fault)"
Ưu: "Only two thing. The bathrooms and the intertainment"
Khuyết điểm: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Ưu: "Comfortable seats. Food wasn't terrible."
Khuyết điểm: "Unannounced delays. No staff at Gate counter until the very last minute (Munich Intl. Airport)."
Ưu: "They crew were very pleasant and polite. It was one of best flights I have had internationally"
Khuyết điểm: "The heavy turbulence but, that's beyond their control"
Khuyết điểm: "It was fantastic"
Khuyết điểm: "crew was so helpful"
Ưu: "Hello there, so question about my trip beck to USA from Georgia, good is that I am beck in USA"
Khuyết điểm: "this is what you will not like, Time and Timing, no limits and no frames, they can change everything in your flight, change date of arrival,, change Sit number which you already know that is yours, and so on and so on, not enough ???"
Ưu: "Friendliness of crew."
Khuyết điểm: "N/A"
Ưu: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Khuyết điểm: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Ưu: "Safety instructions with zach king were nice! The crew was helpful."
Khuyết điểm: "My screen didnt work. They reset it a few times, then it began working.. after a while i started playing a game and the screen got stuck! There was no one in the seat next to me so i thought I'd use that screen.. but then that one got stuck too. Remained stuck for the rest of the flight... The USB cable for charging didnt work. And entertainment options were very limited too."
Ưu: "Flight attendants were not helpful or friendly."
Khuyết điểm: "Flight attendants were not helpful or friendly."
Khuyết điểm: "late departed ,no food,"
Ưu: "The food was excellent and tasty"
Khuyết điểm: "Long wait for the toilet"
Ưu: "Enjoyed: - Service - Food - Amenities"
Khuyết điểm: "Disliked: - Disembarking & embarking at Attaturk (ie. shuttle bus)"
Khuyết điểm: "Customs in Skopje"
Ưu: "Service is good as well as food."
Khuyết điểm: "The space. The transatlantic leg was awful because the space was really limited. From IST to my final destination the leg room increased"
Khuyết điểm: "Same"
Ưu: "Staff was courteous and wore smiles..."
Khuyết điểm: "The food could have been better..."
Ưu: "food,service and flight"
Khuyết điểm: "N/A"
Ưu: "Gold thing is that the flights are always on time."
Khuyết điểm: "My charger got confiscated in Istanbul, too bad. I should have been told about this."
Ưu: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Khuyết điểm: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Ưu: "The flight attendants were helpful and nice."
Khuyết điểm: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Ưu: "I didnt receive my baggage."
Khuyết điểm: "Their audio system is very bad."
Ưu: "Everything, fast boarding, good experience overall, turkish airline provides good services for very affordable price, i am pleased"
Khuyết điểm: "Airport is huge, the walk to gate 701 was long, i thought i would never get there...i think they should arrange some kind of transportation to gates like 701"
Ưu: "The food"
Khuyết điểm: "That the anytime snacks that was offered was not available for passengers"
Ưu: "Timing, schedule is well arranged. Staffs are helpful"
Khuyết điểm: "Every time, the breakfast are omelette??? Its taste was terrible. I flew a two-way flight and got 4 omelettes. And once it messed my stomach."
Ưu: "Very good service, nice food, comfortable plane"
Ưu: "Flight attendant cared a lot about the older lady sitting next to me, was grateful when I helped her. Food was excellent, screen size and selection of viewing material was very good. We were on time and the little comfort bag was very good, lip balm!"
Khuyết điểm: "Nothing that I didn't really like, the price was good and the service excellent."
Khuyết điểm: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"
Khuyết điểm: "The aircraft wasn't properly cleaned prior. The seat pocket was filled with garbage."
Ưu: "Food was very good. Cocktail service was very good. Free checked bag was nice."
Khuyết điểm: "Still a tight space. US to Europe by going several hours out of the way to Istanbul still doesn't make any sense."
Ưu: "Service Entertainment Staff Airplain (clean)"
Khuyết điểm: "Very good experience on a nonstop from San Francisco to Istanbul & on to Thessaloniki. Very friendly professional staff. Good food. Charge outlets at the seats. Big choice of free movies. Istanbul airport is very busy. We had delays arriving and leaving for the connection."
Ưu: "the food was amazing and the people super nice! it was my first time using Turkish airlines and i loved it!"
For long flights, 2 full meals should be served.
No online check-in, so not ideal for business travellers having to queue to check-in at Zurich airport
Ưu: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Khuyết điểm: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Khuyết điểm: "Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though."
Khuyết điểm: "The best airline what I was flying so far !! Excellent food, drink, comfort seat, free entertainment with great selection."
Ưu: "The Delta flight service was much better than the Air France flight I took on the previous leg."
Ưu: "Crew was attentive. Timings were spot on."
Khuyết điểm: "Virtually no information at boarding which made everybody just make a huge line. Boarding they a bus, it was raining and we got wet."
Ưu: "Great crews, excellent customer service"
Ưu: "Staff were friendly and seats in business were super comfortable."
Ưu: "Friendly attendants, entertainment variety"
Khuyết điểm: "Comfort, food could have been better."
Khuyết điểm: "More water provided during the flight. Also, the second meal was not very good."
Khuyết điểm: "mmmm"
Ưu: "Nice staff. Flight on time."
Khuyết điểm: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Ưu: "Crew members"
Khuyết điểm: "Up to 1 hour late and they leaved my baggage in Paris"
Ưu: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Khuyết điểm: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Ưu: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Ưu: "Didn’t like the sandwich offered"
Khuyết điểm: "Missed the flight due to late landing from earlier connection"
Khuyết điểm: "Horrible delay. I got letd to my next flyight. The airline stuff didn’t assist me at all and didn’t wanted to help me getting to my next flight. Horrible"
Ưu: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Khuyết điểm: "Le capitain et l’aterrisage"
Khuyết điểm: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."
Ưu: "It was a nice plane and boarding was well organized."
Khuyết điểm: "I was assigned a middle seat, if not for that I would have given a higher rating."
Ưu: "Great service, decent food"
Khuyết điểm: "There was no WiFi on the plane"
Ưu: "Modern aircraft with power, big screens etc"
Khuyết điểm: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Ưu: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Khuyết điểm: "I just expected better toilet bag for business but what was given out was just basic."
Ưu: "Boarding this large plane went relatively quickly and orderly."
Khuyết điểm: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Ưu: "If the flight would have leave in time we would receive our luggage in time"
Ưu: "The crew were nice."
Khuyết điểm: "The boarding process was horrible and it involved climbing down steep stairs from the air tunnel to the tarmac to board a bus that took us to a far distance where the plane was parked. Had to new walk in the sweltering heat to the plane can climb up steep stairs in the heat! We were now kept in the plane for another hour with no aircondotion. It was boiling hot in there. We had to use the safety manuals to fan ourselves. We eventually left late and got to Lagos one and half hours we were meant to get there. Lastly not all the luggage arrived. Two days into my arrival and I am yet to get all my luggage. It was truly a horrible experience which was echoed by fellow passengers."
Khuyết điểm: "Horrible Crew..."
Ưu: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Khuyết điểm: "no complaints"
Khuyết điểm: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Ưu: "Nothing special"
Khuyết điểm: "They start serving late the apperitif before taking off and take it back right after."
Ưu: "Staff was nice"
Khuyết điểm: "MD planes are old and not very comfortable."
Ưu: "This is what happens when you get roped in by a low price."
Khuyết điểm: "Disorganization which led to not being able to pre-purchase baggage. Then bad info at airport which led to multiple trips through security trying to make weight on a bag that should have been checked but was told didn't need to. Ended up missing flight, having to rebook at full fare and no one knows where the bag that was checked is. STAY AWAY!"
Khuyết điểm: "The airlines didn’t even notify the passengers with the connecting flight. As the arrival was little late, all the passengers have missed their connection flights in Toronto and there was no notification or communication made on the new flight. When I went to the Air France counter in the airport, the staff has gone for the day and trying to get a hold of telephone rep took 2-3 hours and I by the time I found about my new connection, I was already late. Somehow I managed to get to the Terminal 1 and when I spoke to the lady (indian) at the Check-In counter, she has refused me to Check-In because i slipped the line up. The people in the lineup didn’t have any objection and they let me go first for Check-In as I’m already late to my flight. I wante to say something to her, but I’ve controlled my frustration. Luckily the other person in the Check-In counter offered to help me Check-In. Here is my word to the Indian lady staff “F**k You B***h” - learn some people skills."
Ưu: "The check in process was much better in the CFG airport than SFO. Very organized."
Khuyết điểm: "The food was mediocre on this flight. The seats also are surprisingly uncomfortable."
Khuyết điểm: "only there were del;ay at JFK"
Ưu: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Khuyết điểm: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Khuyết điểm: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"
Ưu: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Khuyết điểm: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Ưu: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Ưu: "The flight attendant was very nice to me. TV was very good. space was enough ."
Khuyết điểm: "We had to pay for wi fi."
Ưu: "Boarding sevece was very nice and helpful Thanks so much"
Ưu: "Seats were comfortable, but the sliding action, instead of recline, took getting used to. Food was very good. Snacks available on demand, along with drinks. Complimentary wine with meal was also quite good. Entertainment system was first rate with plenty of options for TV. movies, music, games, etc..."
Khuyết điểm: "Sitting in the middle two seats in the center of the 777 left me stuck for most of the flight. Got up only once. Wife's feet and ankles were swollen by the end of the flight. Not enough legroom to move much during the flight and not enough aisle space to get around with the plane so full. Have made flights twice as long on the 747 and were able to get up and walk."
Khuyết điểm: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Khuyết điểm: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Hour delay taking off due to missing crew member
The power outlets did not work at all, the wifi was spotty, there are no TVs, and the seats are way too narrow. As a positive, we did get in pretty much on-time.
Boarding and flight was smooth. Arrived 35 minutes early. Crew pleasant.
Delayed for 2.5 hours, ending up awitching planes. As we left Charlotte at 0035, no services were offered. It was not a full flight.
Ưu: "They did the best they could but my overall experience was poor. It seems when I fly with AA either I miss my connecting flight, the airplane is broken, we deplane then the flight gets canceled, I’m rebooked then that flight is delayed and then eventually cancelled."
Khuyết điểm: "Need newer planes, better scheduling of flights, flight attendants seem tired or overwhelmed/worked/unhappy."
Khuyết điểm: "Our flight was delayed two hours. We arrived safe but still, the delay creates such an impact on traveler’s plans. AA didn’t even offer bonus miles."
Khuyết điểm: "Sat on the runway for over an hour. Lack of communication and lies.."
Khuyết điểm: "Individual TVs, perhaps"
Khuyết điểm: "Seats small"
Ưu: "No complaints. The staff was fantastic"
Khuyết điểm: "My seat wasn’t comfortable....normally it is... not sure what happened this time around"
Ưu: "second flight was delayed about 30 minutes"
Khuyết điểm: "Bring back the individual TV's"
Ưu: "Crew was fantastic but seats lack padding which agrivated my tailbone."
Khuyết điểm: "A second beverage service would have nice."
Ưu: "The cabin crew"
Khuyết điểm: "The gate agents were utterly rude and unprofessional. If you’re going to be so negative why work in customer service ?!?"
Ưu: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Khuyết điểm: "At least make the WiFi better."
Ưu: "This seats on this flight were very comfortable."
Khuyết điểm: "Delayed boarding due to mechanical issue with a lens on one of the plane's exterior lights."
Khuyết điểm: "Flight delayed 1h30, no food or beverage served!"
Khuyết điểm: "Flights got delayed"
Ưu: "Highly skilled pilot."
Khuyết điểm: "Small plane, forced to valet checkin carry on luggage, no drinks or snacks :/"
Khuyết điểm: "1 hour delay boarding then another hour waiting for a Pilot!?"
Ưu: "On time"
Khuyết điểm: "Boarding system, come located entertainment o/b, non existan food/snacks"
Ưu: "crew were top notch"
Khuyết điểm: "plane did not connect to a jet bridge for boarding or exiting no charging area no WIFI"
Ưu: "Plane is clean. Well kept"
Khuyết điểm: "Wifi. It terrible"
Ưu: "Timeliness and friendly staff. Arrived before scheduled time..."
Khuyết điểm: "After getting us lined up for boarding we were told to wait due to maintenance."
Khuyết điểm: "Never made it to Chicago, rerouted through Washington DC."
Khuyết điểm: "The flight was delayed 3 times. Little knowledge from front desk, relied on my phone for updated info."
Ưu: "Arrived early in CUN!"
Khuyết điểm: "Food selection"
Ưu: "quick flight"
Khuyết điểm: "seats are very cramped"
Ưu: "On time"
Khuyết điểm: "Nisy airplane and hard seats."
Khuyết điểm: "Very narrow seats"
Khuyết điểm: "Lost luggage for more than 18 hours. Poor costumer service by baggage assistance: Too many issues to even mention it. Arrived in Cancun w/o luggages and connection to Cuba with another airline and no luggages for 2 weeks."
Khuyết điểm: "I didn't have enough time and had to rush to get to me connecting flight. It scared me that I might not make it to the terminal and gate in time. thanks!!"
Khuyết điểm: "No entertainment monitor"
Ưu: "Extra room with empty seat, crew was very nice & accommodating"
Khuyết điểm: "Nothing"
Ưu: "Boarding was prompt, flight attendants polite and accommodating."
Khuyết điểm: "If I am in business class and platinum status, why can't I use the lounge - which is only available to Platinum status going to LA or SF, Latin America but not to Cancun. American Airlines needs to change this policy."
Ưu: "overall okay"
Khuyết điểm: "malaysia airlines only allows one check in? didnt give any headphones for tv"
Ưu: "The crew and flight was great."
Ưu: "Everyone was very helpful."
Khuyết điểm: "Seat was awkward. Staff didn't respond to 2 calls of with the button. Air seemed exceptionally dry and was oddly warm."
Khuyết điểm: "I am million miler in Korean air. It's a seven star airlines"
Khuyết điểm: "Delayed an hour. Don't think I've had a single American flight on time. No food or movies on international flight. No blankets or pillows."
Ưu: "Quickly boarding, crew was extremely polite"
Khuyết điểm: "No kosher food on board"
Ưu: "Top notch airline - staff is personable & comfortable seating"
Khuyết điểm: "No entertainment. There wasn't even a drop down screen for a movie."
Khuyết điểm: "Delayed. Missed Connecting Flight."
Khuyết điểm: "The crew at the boarding were extremely unpleasant. The all process of the boarding was ridiculous. The crew was disorganized and it felt like they didn't know what to do with the passengers that came from a layover. The all experience was truly insulting, the crew laughed at as for misunderstanding what she said. I sincerely hope no one would go to the same experience we did."
Ưu: "Excellent piloting (good driving) and communication during a torrential downpour. That's important. The two hours on the tarmac were unavoidable, so appreciated occasional comments about the storm and circumstances. Interesting parking. I didn't know a plane could pivot like that. Also, flying through cumulonimbus clouds was thrilling. Thank you."
We were in business class and had to go and find someone to get a drink a couple of times during the flight. Meanwhile, the lady in front of me slept for the first part of the flight and had her dinner later (making a lot of noise) and the steward treated her like royalty. Deplaning was also extremely odd as they spent 15 minutes letting all people off first that had to catch other flights. We were only 15 minutes late. I’ve almost never had to do that before, and only when we were extremely late. Almost seemed like this crew was new and/or inexperienced. Im sure they are going to blame Covid!
Ưu: "Crew was extremely nice and comfortable flight"
Khuyết điểm: "All was good"
Ưu: "Extremely late-no specific reason-AC lounge closed at 9 so we were asked to leave-boarding area was so packed no where to sit so sat on “rails”. After 3 hrs delay u expect something like some peanuts to compensate-but no-they are as bad as any other NA airline if not worse-awful service, all they wanted cared after giving some soda or water is to Collect the garbage-plane was not cleaned properly. Dirty paper and cups in pockets. Wish i did not have to fly AC"
Khuyết điểm: "Everything"
Ưu: "Stewardesses were so kind and friendly on this flight, it was a very positive experience."
Ưu: "Boarding was good and fast"
Khuyết điểm: "The audio jack was not good thus I had to keep it steady with my hand to be able to listen to movie"
Ưu: "The crew was reasonably friendly despite the circumstances"
Khuyết điểm: "Flying anything but Delta from LGA means third world conditions, long lines at security, and since there was light rain, a 2-hour ground delay, nothing the airline could've done, this one is just on LGA as usual"
Khuyết điểm: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Ưu: "Good transfer of bags through Toronto to Vancouver."
Khuyết điểm: "Lax schedule, poor seating and comfort, poor food, charging for wine. Flight provided by Air Canada Rouge."
Ưu: "There is no built in entertainment system. Download the app on your phone to be able to watch movies in flight."
Khuyết điểm: "Not much room in economy class."
Ưu: "There seems to have been improvements to the check in and boarding for disabled disabled passengers like myself at Pearson. Much easier to drop off luggage and move quickly to the wheelchair pickup area. Staff were courteous and efficient."
Khuyết điểm: "Spacing between seats continues to be a problem especially for disabled clients. Because I was travelling alone, I was asked if I would move to accommodate someone with a pet carrier that would not fit under the seat they were in. I declined but wondered how they were allowed to board with an oversized case. Also seemed strange to ask a disabled passenger to move."
Ưu: "Take off and landing smooth and relatively smooth in between."
Khuyết điểm: "6 hour flight no food included. Came by twice for beverages. No entertainment. Probably the first time in 10 years I've been on a flight without any screens for entertainment. Goes without saying, no USB plug in."
Ưu: "When the flight was cancelled due to mechanical issues my flights from Victoria to Cancun was rerouted through Toronto with free hotel where my brother and I shared a bottle of wine at Air Canada's expense..."
Khuyết điểm: "The customer service was disgraceful. Air Canada has set the bar very, very low."
Khuyết điểm: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Ưu: "Staff was courteous."
Khuyết điểm: "Entertainment Was limited. Ran out of options for food because of flightbdeparture delay we were over 6hours on flight and many were hungry."
Ưu: "We left on time and boarding was efficient"
Khuyết điểm: "As we have learned, airlines, like banks, have figured out how to make more money (even though fuel prices have dropped) fees, fees and more fees and less, less, less services... o food, have to buy and they run out fast... The flight attendants are not as friendly (also depends on the individual) in general..."
Khuyết điểm: "Limited luggage space"
Ưu: "Family emergency, changed flifgts home, we were treated very well, under the circumstances"
Ưu: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Khuyết điểm: "Nothing"
Ưu: "Good flight from Toronto."
Ưu: "Great great great staff on the flight. Fast direct service ... Landing in T1 Dublin really speeds things . Checkin in good until.... See below"
Khuyết điểm: "Plane was late leaving. Food was served around 2-2:30 am. Realize this budget but still 750$... Movies - player kept stalling Check in ... Crazy on bag drop at check in #5 lane in departures in Toronto. Perhaps one more staff at high volume to make sure the folk in the bag drop line actually have bag tags. Travel to same route last year at this time and it was the same experience."
Ưu: "Overall a good experience. Had to pay for food but it was quite good so I didn't mind. Supposedly the crew were short staffed but I found them attentive and helpful and to be honest I believe the people who complained may have been a little precious."
Ưu: "Seats comfortable"
Khuyết điểm: "No overhead bin for centre section of row that my seat was in made it very inconvenient. It seemed to take far too long to offload the plane at the gate; we waited over 10 minutes for the door to open."
Ưu: "Meals were good and I do like the premium economy seats."
Khuyết điểm: "One issue that the premium economy seats have is that they recline button is very stiff to push. Then when you have final pushed it in then push back on the seat it falls to the full recline position, potentially surprising the passenger behind. I thought this was isolated to this flight but have now encountered in 2 subsequent flights in AC premium economy."
Ưu: "Are you joking I waiting my plane since almost 4 hours"
Ưu: "The employees recognized our needs, were polite, accommodated easily to french or english, and even told people to clear the boarding area if it wasn't time for their zone to board (a major pet peeve of mine)."
Khuyết điểm: "No inflight entertainment or food and really small seats. Yeah, you can pay extra for an ipad or to get food, but for most decent flights these days you get at least something to eat for free. Especially on a 7 hour flight from US to CAN. My knees nearly touched the seat in front of me. It wasn't that small of a plane, i just think they really wanted to pack us in. If they removed a row or two and gave everyone just an inch more space how much would that REALLY set them back?"
Ưu: "The food"
Khuyết điểm: "The crew was absolutely terrible and very rude"
Ưu: "The flight was good."
Khuyết điểm: "I ordered a kosher meal, but they did not have it."
Ưu: "On time. Clean plane"
Khuyết điểm: "Miscommunication with luggage No food included but at extra cost No entertaining at all! Only through wifi in your own device and you have to download an app BEFORE boarding for it to work but yet, no one tells you"
Khuyết điểm: "I tried to call your airlines to reserve a spot for humanitarian supplies. I run a rescue for dogs in Cancun. I could never get through to anyone and there is no info on your tickets about the cost of a third bag. I was charged an extra $500.00 for two extra bags that were carrying donated supplies to help the animals. But your airline made it a useless endeavor because they ended up costing more than they were worth. The people at the gate were unbending and I'm so disappointed that it is more important to you to make money than help non-profit organizations. I have run Isla Animals for 15 years and have had much help from kind airlines, I won't be flying yours or recommending yours to any dog lovers."
Ưu: "Comfortable ride and on time"
Khuyết điểm: "Compared to the flight over with Lufthansa, the food, drinks and treatment by the flight attendants was not nearly as good."
Ưu: "The crew were attentive"
Khuyết điểm: "This is an old plan that desperately needs upgrading: it's visibly worn down, the seats are old and uncomfortable, bathrooms were gross, etc. I was also surprised to have to pay for food on a nearly 6 hour, international flight. But even with that said if you're going to make people pay have a decent menu and make sure you have everything available that's on the menu. Amazing how different this flight was from our Munich to Toronto flight."
Ưu: "The seevice of the staff was impeccable."
Khuyết điểm: "Minimal cabin service. Plane arrived late. Almost missed connection. Officious cabin attendant."
Khuyết điểm: "We were late getting into Chicago and I missed my connection to Albuquerque. I was scheduled to arrive at my destination at noon and because we were late, I didn't get home until almost midnight."
Khuyết điểm: "delay after delay after delay. And the boarding location is shameful."
Ưu: "Very easy flight, attendants were helpful and nice. No delays!"
Ưu: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Khuyết điểm: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Khuyết điểm: "Delayed 2h"
Khuyết điểm: "Captain's announcements were inaudible from the wing seats. Seats very cramped - I'm only 5 feet tall and barely had room for my legs. Also, unable to see safety demonstration as the seat backs were too tall for a short person to see anything but the back of the seat in front of me."
Khuyết điểm: "After boarding the flight, having to sit and wait long in the plane....flight delay before take off. no meal without having to pay for it offered only a small cup of juice/tea/coffee to sip on. Not even a light snack or a can of juice is too much to ask for, considering the cost and comfort cut backs to fly with Air Canada"
Ưu: "The movie selection and the food was great! The crew was friendly and helpful."
Khuyết điểm: "The lack of space in the cabin was very uncomfortable."
Ưu: "Same. I was well taken care of despite the weather delay. Crew was friendly but more stressed and a little slow. Seats were comfortable and there was more leg room than normal."
Khuyết điểm: "Not enough time with the lights off so we could sleep easier during the long flight."
Khuyết điểm: "2 hour delay Food was horrendous, worst airplane food I ever had"
Ưu: "Left on time, arrived ontime, luggage made it"
Khuyết điểm: "Despite having checked-in online, entered passport and global/precheck info, and used the kiosk at the airport to verofy passport, etc checking luggage was a huge inefficient mess. I've never seen this at a US airport on a US carrier."
Ưu: "I've been taking this flight for many years. The flight times, crew, and boarding process are all excellent. The food is always very good for a plane flight with plenty of options. When awake, the new seats are a pleasure and I especially appreciate the extra storage areas."
Khuyết điểm: "By definition, this flight is long-haul with the necessity to sleep on it. In executive class, they have recently changed the "seats". The old ones were too cramped (narrow) for a 6 ft guy. The new ones are not only narrow but the table that telescopes down restricts the vertical height when the seat is fully down. It is literally impossible to lay on your side. This was a horrendous design and unacceptable for a sleeping flight."
Khuyết điểm: "Some crew members were not always kind."