Hôtel Lorette - Astotel

Reception recognized my return to Hotel and greeted nicely and processed my reservation and gave key quickly. Very professional

I book Best Western hotels 60-100 nights per year because they mostly offer free internet which works, which is very important for a business traveler. However this time your internet was not working in the hotel and after spending on two occasions over one hour trying to get the internet to work, I was finally on second day informed there was construction on the 6th floor affecting the internet connection. You should have had a sign announcing internet issues to avoid guests spending so much time trying to get onto the internet. Sometimes problems happen, but you shouldn't hide them, but be up front and provide service to your guests. I could have gone elsewhere and gotten my important work done in the time I spent trying to resolve pro

the position of the hotel was excellent

the receptionist called sara, was terrible, very rude,she never listens to you requests ,she spoke with arrogance and she has no knowledge how to deal with customers. she made my stay very unplaisante I left earlier than planned becuse of her. the night time staff were fantastic, very helpful. I will never put my feet in the hotel again as long as that sara is there.