Springhill Suites Pueblo Downtown

How clean the hotel was

The customer service was the worst I’ve experienced. I stay at a lot of hotels and this was by far the worst, because of the lack of customer service the manager (Christy) and staff have.

Nothing

We booked online & used the app to notify the hotel that we'd be arriving after midnight. Didn't know about the roadway construction coming into Colorado from Nebraska, and we arrived closer to 2am local time. The desk clerk said the confirmation was in error & that they didn't get my reservation until 11pm (my confirmation was before 6pm) & had no way to contact me to let me know they had no vacancies. Horrible experience, will not book this chain again.

One of the few acceptable places to stay in Pueblo. Had a pool which my 5 year old swam in for a bit. Free breakfast was ok

This is an honest review that I hope doesn’t come across as too much of a soap box. My room smelled like smoke. They must have known that because there was a air cleaner machine running when I got there. Location was terrible but seems like that’s more the city than anything else. I was worried about car getting broken into so I parked in front (as did every other car I saw - no one was parked in back). Next time, I will just keep driving and try to stay in another city.