Trợ năng và tính phù hợp
Dịch vụ và tiện ích
Đa phương tiện và giải trí
Y tế và an toàn
Hợp với gia đình
Đỗ xe và phương tiện giao thông
Không gian làm việc
Khuyết điểm:Thought we had reserved a two bed room, found out it only had one. Staff was able to give us a portable bed.
Khuyết điểm:Due to numerous flight delays, we arrived late, around 3 a.m. The only staff there was the night auditor and the security guard. The computers were running nightly reports, so while the night auditor could see our reservation, he apparently lacked either the training or the authority to get us into our already-paid-for room until the reports finished. After waiting in the lobby for a half hour, with a fussy baby, he informed us that the report he had insisted on continuing had just marked us as no-shows, charged us, and canceled our reservation. He then offered to check us in at the walk-in rate, about 50% higher than we had reserved online, in addition to our reservation that had already been charged. After a half hour of arguing, and booking.com customer service attempting to convince him to honor our reservation, he offered us a slightly reduced rate, but still charging us twice. I informed him that I was going to get my attorney (family members staying in the same hotel) to explain his obligations to him. As I was explaining the situation to my family, at 4 a.m., he called my cell phone to inform me that it had been taken care of, and apologized profusely. I don't know what changed, but it was clear that he was not adequately trained in the hospitality industry, and lacked the authority to override his computer system that every desk clerk who has ever checked me in late has either had or not needed. He eventually made it right, but only after making a very long and stressful day even longer and more stressful. On a positive note, everything else was fine. If they'd just keep an actual hospitality worker on staff at night, this would probably be a 5 star review. I hope they don't discipline him for this, because it wasn't his fault. He was just in way over his head.
Khuyết điểm:The hotel felt a little tired although clean. It is in need of a good overhaul not just a little fixing up here and there especially since it sits right behind an nicely updated Courtyard by Marriott.
Nhận phòng/Trả phòng
|Nhận phòng bất kì lúc nào sau 15:00, trả phòng bất kì lúc nào trước 11:00|
|Chính sách huỷ đặt/trả trước sẽ khác nhau tuỳ loại phòng và nhà cung cấp.|
Comfort Inn Raleigh Midtown nằm tại 1001 Wake Towne Drive ở North Hills, cách trung tâm Raleigh 5,6 km. North Hills Shopping Center là thắng cảnh gần nhất so với Comfort Inn Raleigh Midtown.
Giờ nhận phòng là 15:00 và giờ trả phòng là 11:00 tại Comfort Inn Raleigh Midtown.
Có, Comfort Inn Raleigh Midtown có đường truyền Wi-Fi miễn phí.
Có, Comfort Inn Raleigh Midtown có bãi đỗ xe miễn phí.
Không, Comfort Inn Raleigh Midtown không có dịch vụ đưa đón sân bay miễn phí.
Comfort Inn Raleigh Midtown cách Raleigh Raleigh-Durham một quãng 15,9 km. Comfort Inn Raleigh Midtown cách Fayetteville một quãng 95,5 km.
Có, Comfort Inn Raleigh Midtown có hồ bơi trong khuôn viên.