Everything is great, food, crew, seat(roomie than other airlines). I will fly Japan airlines from now on
Would like more options for movies
comfortable & short lay over
Family of 6 liked the flight.
I like the service. The seat cushion was worn out and very uncomfortable.
Same very helpful crews good job
Short flight with minimal services. I have no complaints. The staff were very, very good.
I can’t go to the Thailand Because I put the wrong Thailand pass date. So I can’t go…
Stewardesses are so nice! Food is really good I will choose japan airline again!
Khuyết điểm: "Waited way too long for my bags"
Khuyết điểm: "Menu options, movies"
Ưu: "I didn’t get on this flight. Due to the departure at LAX. It would’ve been nice to know that this was a possibility before the arrival. Although the ladies at Japan Airlines were able to get me on a later flight, it almost didn’t happen. But the kept making calls to help me. I’m very thankful they were able to get me on ANA flight at 8pm."
Khuyết điểm: "Communication"
Khuyết điểm: "The Entertainment screen could have been larger."
Ưu: "Seat super comfy"
Khuyết điểm: "All okay"
Ưu: "The Crew was great with kids, and went out of their way to reach out to the boy sitting in the row in front of me."
Khuyết điểm: "I was running late, and lady that checked me in was accommodating but a little bit standoffish."
Ưu: "Spacious leg room"
Khuyết điểm: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Ưu: "Seat was spacious. Crew was nice."
Khuyết điểm: "Lack of individual air vent make the flight uncomfortable. I was too warm and unable to sleep even though it was an overnight flight."
Ưu: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Khuyết điểm: "Nothing."
Ưu: "Service was excellent"
Khuyết điểm: "Cabin and all associates accessories, seats and entertainment center needed replacement. Electrical outlets didn’t work. JAL retire that plane"
Khuyết điểm: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Ưu: "Food wasn’t bad and flight crew were polite Flight took off around the time intended. Boarded and deplaned passengers quickly"
Khuyết điểm: "Flight was too warm for 11hrs and I had to ask for temp to be reduced. Very stuffy Didn’t have sparkling water after 4hrs or ginger ale"
Ưu: "Crew very polite, friendly and respectful."
Khuyết điểm: "Flightsame as"
Ưu: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Ưu: "I had to change my flight and it was a terrible experience, I will book directly with the airlines from now on."
Ưu: "I liked everything with JAL. Seats are comfortable, good food, excellent service."
Ưu: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Khuyết điểm: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."
Ưu: "The staff helping to check in was amazing. There was an error which checking in at LAX, we didn’t have our seats assigned. Ali was able to get us seats together, and by a window at that! She was incredible and super helpful. I knew it would be a great flight just from her service at the beginning."
Khuyết điểm: "I wish there was a paper that showed you options for food/drinks. The language barrier was a bit difficult at times but the crew was incredibly patience and made sure we got what we asked for."
Ưu: "The high level of service and attentiveness"
Ưu: "The Economy class seats had a lot of room - which is unusual for tall people ;-)"
Ưu: "Seats were comfortable. Food was very good and snacks and drinks were offered frequently. Plenty of entertainment on the in-seat TV consoles. Gave me a pillow and blanket and the seat reclined a bit so I could sleep some. The airline staff were polite and helpful."
Khuyết điểm: "Nothing, it was a very positive experience."
Ưu: "Comfortable and service was pleasant"
Khuyết điểm: "Like all of it except lack of vegetarian option for food"
Ưu: "Let's face it - flying b-class is pretty awesome, so for $3300, it was really great. Loved the food selections, though I did feel the food was a little on the heavy side. I had the Japanese fare, which was lighter, but a little more salted than what I prefer - but over all very good. Service was amazing - the crew is super-nice. The plane, a massive 787 jet, absorbed the turbulence like it was nothing. It was like riding in one of those Cadillacs from the 1970's. The lavatories were big enough that I could actually stand up straight (and I'm 6'0"). The seats were pretty good as well - they had a feature for extension of the seating surface to allow for more thigh support (which I love) as well as great lumbar support. the movie selection was OK - neither great nor bad, and I ended up watching 4 movies during the flight anyway. ;)"
Khuyết điểm: "I preface this section by saying that I'm being very nit-picky here - there's not much I can really say, except that the seats, while they will recline to a flat surface, which is great for dozing off, they are angled about 15 degrees so you're constantly sliding down them in that position. Also, there could be more support for your head in the reclined position - I had to futz with pillows and a blanket to get that comfortable. However, the reclined position was the most comfortable, and I could get it so that I was sufficiently reclined with my legs extended and horizontal, while laying back without sliding down. This was sufficient for resting. I'm only mentioning this because I flew a business class flight on Delta in 2015 which had ridiculously amazing seats that reclined all the way flat and horizontal. On the 9-11 hour flight from Tokyo back to San Diego, which will take place mainly at night, this would be a very useful feature."
Ưu: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."
Ưu: "Japan Airline is a notch above the rest. The services was constant and consistent, the food was delicious and abundant, and the seats were comfortable. I was surprised at how often they would go up and down the aisles checking on passengers, picking up trash, and serving small food items. To top it off towards the end of the trip they put toothbrushes in the bathroom so you can leave fresh, awesome."
Khuyết điểm: "I really dont have a negative things to say, I was really happy with the service. Especially since I hate flying this make the trip so bearable."
Ưu: "The flight was normal and without problems. As a frequent traveler throughout Asia that is always welcomed."
Ưu: "Good food. Very friendly and helpful attendants. They also gave souvenir toys for my 2-year-old son."
Ưu: "Staff- the ladies in flight were very friendly and courteous."
Khuyết điểm: "Sorry, my seat really uncomfortable..."
Ưu: "The crew and service."
Khuyết điểm: "No entertainment. No snack either."
Ưu: "Comfortable and spacious for economy class. Very helpful staff."
Khuyết điểm: "If I have to be picky the movie selection didn't seem great."
Ưu: "The crew was very pleasant and helpful. Overall it was as good as a 12 hour economy flight can go."
Khuyết điểm: "Unfortunately they ran out of some food by the time they got to us and only had fish left. It was okay, just not my favorite. We were 35 minutes late taking off which contributed with me missing my connecting flight."
Ưu: "I wasn't interested in the meal which i would eat in airplane before i got on the plane. So, without any expectation i got the meal. It tasted good and the service after meal was also good. If i have a chance later, want to take air Japan again."
Ưu: "Absolutely loved the flight. The flight staff was among the best I have flown with. In terms of service I could not have asked for any better. The seats were super comfortable with a great entertainment system/large screen. The layout essentially gave you a nearly private suite. The doos service was impeccable. The lavatories spotless, along with those cool Japanese bidets...first one I've seen on a plane. Overall, I loved the experience."
Khuyết điểm: "Remarkably the one issue on this wonderful business class seat was a limited area of storage for small items, most significantly a lack of a pocket for a cell phone by the USB port. Also the armrest didn't rise when the seat was in upright mode."
Ưu: "Very spacious and comfortable, modern plane"
Ưu: "Cathay and JAL Provided excellent customer service throughout the the flight. Everyone did an excellent job and went out of their way to make sure I made flights and had what I needed."
Ưu: "It was my first time flying to Japan from LA and the experience was great. Yeah my flight was delay by 3 hours for reasons out of their control and I missed my connecting flight but they completely made up for it. The food and drinks were really good along with the service. Plus they booked me on another flight along with a hotel for the night. Awesome service and experience, I would travel with them again."
Khuyết điểm: "I don't have anything to complain about."
Less fish options for food. Loading system creates a problem with overhead storage. Other than that, my experience was great
The crew are excellent! Always smiling and ready to help when needed! Smooth flying thanks to the pilot. All in all great experience my new favorite airline ❤️
Couldn’t get through Immigration on a tourist visa because didn’t have Affidavit of support certificate
Food from Philippines to Japan was excellent but served a little late. Food from Japan to USA WAS LOUSY and they only served hot food one time for breakfast which means 2 hours away from arrival. Hot food meal should have been served 2 hours after boarding in an airport where everything ia closed after 9 pm. Some of the connecting passengers did not have a hot meal for at least 12 hours or maybe more.
Ưu: "Crew was very nice, toilets clean."
Khuyết điểm: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Ưu: "Flight attendants are nice, polite and helpful. We didn’t lose any luggage and intact. Foods are good and plenty"
Khuyết điểm: "Seat cushion could have been softer"
Khuyết điểm: "Bigger seat, but compared to other experiences it was very good."
Khuyết điểm: "if the seat can be reclined a little more"
Ưu: "No issues, waiting area clean and comfortable. Crew efficientand pleasant."
Khuyết điểm: "Not a thing."
Ưu: "Seats were comfortable, crew was good"
Ưu: "All crew are so kind.Great services."
Ưu: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Khuyết điểm: "Even so, food can be better. I want more western drama on entertainment."
Ưu: "Attentive and friendly service, good food, fairly spacious seat."
Ưu: "Crew members was very polite and food was good"
Khuyết điểm: "seat is quite small."
Ưu: "Service was impeccable, as usual, from check-in to boarding. Crew was attentive and friendly."
Khuyết điểm: "Cabin was too warm. Seems there is no way to adjust temperature /individual air flow on a 777-300."
Ưu: "The cabin crew was great in services"
Khuyết điểm: "Priority not thought"
Ưu: "Great service, on time."
Khuyết điểm: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."
Ưu: "Excellent service & friendly"
Khuyết điểm: "Food was cold"
Khuyết điểm: "Same as above"
Ưu: "The food and courteous flight attendants."
Ưu: "Pleasant crew, good food. Standard flight as one would expect."
Ưu: "I booked with kayak thinking it was an A&A flight and said I got crappy United all the way to Narita Japan where the plane didn't make it on time and I missed my connection for my A&A flight got to love it be careful what you book on their site"
Khuyết điểm: "Deception at the time of booking"
Ưu: "The crew was very professional and exceptionally polite and attentive. Possibly the best I have encountered on an international flight."
Ưu: "The seat was nice"
Khuyết điểm: "Service was extremely slow, it took almost two hours just to get offered a drink. There wasn't any offering after boarding and I had to ask just to get water. The food was quite bad, normally I would choose the Japanese meal, however, both the Japanese and International options were poor. The staff seemed unorganized and did not follow a set protocol."
Ưu: "All the service was good."
Khuyết điểm: "My only question is???? When I went to Mexico City from Yangon my baggage was 32kilos. When I came back my baggage was for 23 kilos. I had to pay for my extra weight. I didn't understand why the weight change????"
Ưu: "Nice smile and service. Food is good as well"
Khuyết điểm: "Arrived later than schedule"
Ưu: "crew from the check in to airplane very good"
Khuyết điểm: "N/a"
Ưu: "On time. Flight attendants don't shy away from helping passengers put their carryons in the cabin compartments. They were there in a split seconf to assist you - ANA flight attendants only. Food was great in ANA airlines. Toilet is clean. Boardinh was orderly."
Khuyết điểm: "More frequent offer of drinks to passengers"
Ưu: "Huge plane with nice leg room and space. Attentive attendants with excellent service."
Khuyết điểm: "Didn’t care for the food nor movie choices."
Ưu: "Don't cheap out on your flights to Japan because this ANA flight from New York/JFK to Haneda was the correct way to go. Japanese-style hospitality, respect and quality of service (which is beyond the heavens) shows from check-in to landing (and even post-landing.) The in-flight meals, inspired by Japanese recipes of the Japanese destination or origin, were finely made - that goes even for Economy Class. When there was a delay that was ultimately out of their control, they made things right with post-landing arrangements. Never take any other country's airline when flying into Japan - always always ALWAYS take ANA whenever you can. (Avoid codeshares, too!!)"
Khuyết điểm: "There was nothing I disliked."
Ưu: "ANA is one of our favorite airlines. Consistently great service, if not occasionally a little too 'rule centric'... but it's Japan, and that's why it's so nice and clean and everything works perfectly... :)"
Ưu: "short flight ready to get home"
Khuyết điểm: "n/a"
Ưu: "Food & Entertainment"
Ưu: "Friendly staff and great food. Cabin was spacious even for Economy."
Ưu: "The flight attendants were very helpful."
Khuyết điểm: "It is a very long flight."
Ưu: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Khuyết điểm: "The entertainment and food were very good. It’s a long flight, so more cushions in the seat would be great. I felt like my tailbone was getting bruised."
Ưu: "Very kind flight attendants with amazing service!"
Khuyết điểm: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Ưu: "Flight was very good - enjoyed meal and entertainment"
Khuyết điểm: "Signage at Honolulu airport is unclear - -difficult to find connecting terminal"
Ưu: "Efficient, courteous crews,"
Khuyết điểm: "Luggage check-in referred to United Airline was refused.JetBlue checked luggage to final destination efficiently."
Ưu: "Even in economy class, the seats are wider than most American airplanes, there is a pedestal for the feet and the seats recline deeper. The service is excellent, very friendly and accommodating.We left on-time and arrived on-time. When flying again to Asia or SE Asia, I will definitely book ANA."
Khuyết điểm: "Delayed flight an hour and a half"
Khuyết điểm: "limited movie selections"
Ưu: "The food. the personable flight attendants. The whole experience is amazing."
Khuyết điểm: "Lack of English movies on the ife. Mediocre headphones in business class."
Ưu: "clean seat and tray"
Khuyết điểm: "poor movie selection. slow cleanup after meal (more than 1 hr)."
Ưu: "Japanese quality is good quality"
Khuyết điểm: "There was turbulence at the beginning of the flight so we couldn't get the snack that we ordered. When the turbulence died down, the flight attendants did not bother to complete the food service for snacks or drinks ordered. I had to get up and ask twice. They were not present much at all in BUSINESS CLASS. So that's why I rated the experience as poor. The international food choices are poor. They do not taste good. I think I have to stop flying ANA. Kisha"
Ưu: "Very friendly and attentive service, good movie selection on new screens."
Khuyết điểm: "TSA-style pat-down at the gate in Narita before allowed to board."
Khuyết điểm: "Major turbulence made the flight miserable"
Khuyết điểm: "Seats were changed twice for this flight. It was very cold on the flight"
Khuyết điểm: "Flight status"
Ưu: "This was the best plane I’ve ever been on. 737-800"
Ưu: "Short flight. Great helpers with my mom!"
Khuyết điểm: "My tv didn’t work my WiFi didn’t work and no beverage service"
Khuyết điểm: "delayed an hour even though the flight took less than an hour"
Ưu: "Premium seating made a huge difference. Even though I am petite, I had a laptop, tablet and work that had to go under the seat in front of me, and I still had plenty of legroom."
Khuyết điểm: "The seatback offered free streaming of AA entertainment on my tablet, but when I opened the browser and selected entertainment, the only option was to pay $9.95, so I just watched downloaded Netflix episodes. Plus the movies offered on AA streaming didn't look especially good."
Khuyết điểm: "Honestly? Not much could have been worse. Long delays, rude employees, lost bag with no help at all a day later. Say on tarmac for 2 hours with no AC. A piece of the plane fell off onto me the flight attendant did zero I’ve also had some shining star experiences but this flight wasn’t one of them."
Khuyết điểm: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Ưu: "Apologetic crew"
Khuyết điểm: "Massively delayed with no compensation"
Khuyết điểm: "delayed and lost luggage! thanks"
Ưu: "Quick flight with no delays"
Khuyết điểm: "Cramped seating."
Ưu: "Crew was nice. I liked getting regular meals/snacks."
Khuyết điểm: "More seat room! Better food. Maybe something other than pasta for a vegetarian version? More fruit and vegetables, less bread. All the video screens stopped worked halfway through the flight."
Ưu: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Khuyết điểm: "Nothing actually. It was a very enjoyable flight."
Ưu: "Food and service was very good."
Khuyết điểm: "Relocating us to vacant seats so that we weren't crammed all together."
Ưu: "Flight attendants were very attentive"
Khuyết điểm: "Limited leg room for such a long flight. The person in front of my husband reclined their seat and he could barely move for the 8 hour flight. Check in process at Heathrow was not wonderful as there was plenty of seats but were not open for people to sit in. It was not pleasant holding a 33 pound toddler waiting in 30 minute line"
Khuyết điểm: "Horrible food"
Ưu: "Smooth flight and landing"
Khuyết điểm: "Paying for upgrade seats that was tight"
Ưu: "Better space between the sits and the crew were nicer than prior fly with AA"
Khuyết điểm: "Need better food"
Khuyết điểm: "Entirely too crowded."
Khuyết điểm: "Least favorite leg of the trip. The seats were super tight with very little room. The crew was the least friendly I have met. The food was the least pleasing I have ever had."
Ưu: "Exit Row Seating"
Khuyết điểm: "Delayed Flight 1 hour and 20 minutes"
Ưu: "Flt attendent was really nice, friendly, courteous"
Khuyết điểm: "Flt not on time. A/C did not work properly."
Ưu: "No complaints at all. Comfortable and on time."
Ưu: "The flight was smooth and quick."
Khuyết điểm: "My departure changed three times, The first change was an 82-minute delay, then a 2-hour delay, then a 30-minute delay. Overall, the final departure as only 30 minutes after my initially scheduled departure, but it caused a lot of frustration."
Ưu: "Good flight. Fairly comfortable flight. Attendants Were friendly and helpful."
Khuyết điểm: "The movie was mediocre. Biscuit cookie was tasteless. Would prefer peanuts or pretzels."
Ưu: "The smooth boarding process and the enterainment."
Khuyết điểm: "The limited food option. In general, there's not much vegetables. The food is either a pasta dish (quite heavy) or a meat dish with potatoes or rice."
Ưu: "Landed on time. AA is mostly on or before schedule. Definitely like that part. Smooth flying as well."
Khuyết điểm: "No interactions with the crew this time. Boarding is okay."
Ưu: "The crew were wonderful and very attentive. The food was excellent and served almost continuously - and free! Seats were comfortable and roomy enough to move around. Flight was not full and we were able to lie down to sleep a little."
Khuyết điểm: "No complaints."
Khuyết điểm: "Broken in-flight entertainment system, broken ac plug, broken arm rest"
Ưu: "Crew was friendly and boarding was smooth"
Khuyết điểm: "Plane took off a little late but not enough to mess up my plans"
Khuyết điểm: "Too little room for legs and cabin was colder than usual."
Ưu: "Cheap seat had leg room"
Ưu: "on time"
Khuyết điểm: "very cold"
Khuyết điểm: "When I finally got a seat on the plane, it was fine. The lady at the counter was very helpful!! She helped me get on a flight since LATAM had changed my flight until the next day."
Ưu: "LIKED NOTHING. 5.5 hour delay on a redeye?! What's to like?"
Khuyết điểm: "EVERYTHING was poorly handled by AA for this delay. You're at LAX, no pilot? no 1st officer? Where's the planning? And we boarded the plane on time, deboarded the plane, they gave us warm drinks and pretzels and cookies to tide us over. 5.5 hours later? we take off. Nothing AA did was done right for the customer."
Ưu: "We were able to be put in an exit row which was great - especially since my husband and I are very tall and it was a cross-country flight."
Khuyết điểm: "I find it ridiculous that on a cross-country flight they can't even offer pretzels or peanuts. There was NOTHING!!!! I have been on short hops on other airlines and you get something."
Ưu: "Direct Flight from LAX to RDU on a redeye."
Khuyết điểm: "Delayed 5.5 hours at LAX. Boarded on time, waited at gate for 1.5 hours and then had to get off. During our delay waiting for a 1st Officer, the Captain times out. NO BACKUP CAPTAINS or 1st OFFICERS AT LAX? Then miraculously during our 3rd hour waiting for a Captain they discovered the 1st Officer was going to time out. So, rather than KNOW this while searching for a Captain, they waited for 3 hours and then had to find a 1st Officer to fill in. Result 2.5 more hours of delay. Even the Flight crew was in disbelief on this one. I think we should all get reimbursed and triple miles for this snafu. Not weather or mechanical - just poorly managed time -- BY A MAJOR AIRLINE - INEXCUSABLE!"
Ưu: "- Departure and arrival ahead of schedule - Great entertainment system and choices"
Khuyết điểm: "- Rather uncomfortable seats and minimal leg room for a 5'11'' / 180 lbs passenger - Flight attendants were superficial (continuously overlooked / ignored me on the service cycles), I was seated on the window."
Khuyết điểm: "Plane was delayed by 4 hours due to mechanical issues"
Ưu: "Crew was the best."
Khuyết điểm: "Boarding order does not make sense. Go back to the traditional system of boarding; last rows go first."
Ưu: "It served the function of crossing the ocean. The crew was kind."
Khuyết điểm: "The airplane was outdated. It did not have personal entertainment suites at each seat. I haven't flown across the ocean without being able to choose my own movie in 3 years. Also, because of the outdated entertainment suite, the headphone jack is located in the armrest to the side instead of in the seat back in front of you. This caused me to bend my 3.5mm headphone connection at one point while I was moving my leg, because the connection jack is located below thigh level. The temperature was unbearable, and could not be controlled by the flight crew. Dressed for winter weather and roasted for the entire flight. I actually was dehydrated when we landed because I was sweating for 7 hours crossing the ocean."
Khuyết điểm: "AA was slow to act or communicate and was half hearted in their attempt to make up for the cancelled flight"
Ưu: "No delays, speedy boarding and off boarding."
Khuyết điểm: "Nothing..it was great."
Ưu: "Great customer service and attention"
Khuyết điểm: "No inflight entertainment"
Khuyết điểm: "huge delay 7 hours??????????????? I ended up sleeping the rest of the night in the airport"
Khuyết điểm: "Better customer service with drinks and friendliness of crew"
Ưu: "Crew was helpful."
Khuyết điểm: "None at this time."
Khuyết điểm: "All our chosen seats were disregarded the entire way from Munich back to Raleigh because the airline was switched to United. My family was separated on all flights, even though we chose seats over a month in advance."
Khuyết điểm: "Flight was delayed 3x then cancelled. Had to take another flight to another airport to get home"
Khuyết điểm: "Nothing"
Khuyết điểm: "The seats were uncomfortable."
Ưu: "Orderly, quick, ontime boarding"
Khuyết điểm: "Not being able to bring a carryon."
Ưu: "Short and sweet"
Khuyết điểm: "Delayed due to ice"
Khuyết điểm: "Serious turbulence. I don’t know to what extent it was avoidable, but my family was terrified for several minutes and nervous for the remainder of the flight."
Ưu: "We paid to upgrade to economy plus for the extra leg room which made the flight more comfortable."
Khuyết điểm: "Seats do not recline"
Ưu: "The roominess of the plane. Awesome."
Khuyết điểm: "We were crammed in like sardines"
Ưu: "Attendants were nice"
Khuyết điểm: "Made me check my carry on to destination when lots of people had carry one same size as mine"
Ưu: "Crew ROCKED!"
Khuyết điểm: "N/a"
Ưu: "I liked the check-in and waiting area at the airport."
Khuyết điểm: "I did not like that we had to walk so much to the new gate assignment."
Khuyết điểm: "Boarding and disembarking were quite painful with an overcrowded plane and most passangers carrying on huge bags. What happened to shoulder bags only for carry on?"
Khuyết điểm: "It was boiling hot on this flight."
Ưu: "Nice crew."
Khuyết điểm: "They promised me a handicapped seat up front in row 10 when I called on the phone. When I got there they put me in row 22. Refused to change it."
Ưu: "Custodian found us blankets and water"
Khuyết điểm: "Zero effort in San Francisco after my first flight was delayed leaving Seattle and arriving there late and missing my connection."
Khuyết điểm: "This flight didn't happen. It was cancelled for "weather" hours before we were even to board. Because the cancellation was due to weather, the airline wasn't responsible for picking up the hotel to get on the first flight the next morning. When I finally got home, my bag wasn't even on the flight with me."
Ưu: "I was returning from an international flight, and had carried my smallish rollerboard +1 personal bag all through (including outbound) with no problems. Just on the last leg, IAD to RDU, the gate agent forced me to check the bag, even though the flight was not full, and the bag could easily fit in the overhead bin. I was in Group 3."
Khuyết điểm: "Forced to gate check rollerboard for no reason."
Khuyết điểm: "Never made it to destination"
Khuyết điểm: "Crew, timing"
Ưu: "It was on time. An incident was handled well."
Khuyết điểm: "A gal that sat with me on the first flight had seat 15a on the flight to Raleigh, she gets very sick and needed the window seat....BUT. you folks are so screwed up at ticketing that you NEVER book families together. I've flow with you folks 20 years and its always been a hassle. She was asked to move to the back of the plane (seat 32) a middle seat...where she was sick the whole ride so you could do the "shuffle" of passengers....it's poor business practice. When I have a choice I fly SW now."
Khuyết điểm: "The business class seats are worn and the entertainment options are very limited compared to Delta."
Ưu: "Ok flight, no complaints"
Ưu: "Overall geeat"
Khuyết điểm: "Snacks suck I would appreciate one snack instead of a mix of 1 or 2 treats in a bag of nonsense. Peanuts, cookies, pretzels. Choose 1. never got wifi going on either flights. After struggling through downloading the unnecessary apps I was never able to connect, even with assistance from a flight attendant"
Ưu: "It got me to where I was going."
Khuyết điểm: "Had to pay extra for entertainment."
Ưu: "Smooth flight and on time great customer service"
Khuyết điểm: "Nothing"
Ưu: "Friendly staff, on time, small snack was good"
Khuyết điểm: "Very little space in seat"
Ưu: "Efficiency was great!"
Khuyết điểm: "Seats somewhat uncomfortable."
Ưu: "Nice seats and lots of space"
Khuyết điểm: "Rude crew on board"
Ưu: "We were upgraded to seats with more room. After a 8+ hour flight before this one, it was welcome. We had to deal with the hurricane. After delays, the pilot filed a different flight plan. The gate people kept us updated and you had the feeling they were trying to get us to our destination. We left a couple hours late and had a very skillful landing into some pretty stiff winds but landed safely."
Ưu: "Delayed bc of weather."
Ưu: "Good flight"
Khuyết điểm: "Very small seats, no leg room."
Khuyết điểm: "The gentleman beside me had 2 children with him but only purchased 2 seats. He and his children were in my lap and kicking me the entire time. It was a full flight so I couldn't change seats. I paid $330 for a FULL seat to myself, not so I could share the space with the people beside me because United allowed them to purchase 2 seats for 3 people. As a full-paying customer I shouldn't be the one to suffer because of it."
Ưu: "Good just hate middle seat."
Khuyết điểm: "We were boarded on the aircraft. A 737 800 that was booked full. No ac, no pilots, and the weather was fine. It was the worst flight I've ever been on. If you don't know when the pilots are going to arrive, don't board the flight and make everyone sit in a hot plane without even updating the passengers on the eta or departure."
Ưu: "Good and frequent updates on delays and changes."
Khuyết điểm: "No reasons for delays."
Ưu: "Pilot was excellent, didn't even feel the wheels touch down at RDU. It was a turbulent flight with thunderstorms (barely too bumpy for drink service) but Captain made it as smooth as possible and also kept us well informed what to expect. Plane was also on time, though many flights that day were late."
Khuyết điểm: "The layover/ delay was bad and inconvenient."
Ưu: "my flight was on time, and quick which is always helpful. I was able to sit at the seat I picked as well."
Khuyết điểm: "Boarding took so long between all the kids which i think could have moved faster. The seats are always tight without much room. I'm pretty small so it doesn't affect me as much but I could tell some of the other travelers were uncomfortable. United has got to step up their snack game too. I got like a zesty ranch snack and I was happy I brought my own snacks."
Khuyết điểm: "Once again just like the first United flight the AC was so cold. They did not offer blankets and my son was so cold I had to unpack tshirts to wrap him. Will not fly this airline again. This has happened twice now."
Ưu: "The flight overall went fast - boarded, took off, landed within an hour."
Khuyết điểm: "There was only one snack - a zesty ranch snack mix. I couldn't eat it because it was a little spicy. I was not offered an alternative, I don't know if there was one."
Ưu: "No delays, was actually 35 minutes early on my return flight, attendants were especially kind to me and helped me out significantly, and I was pleased with the free in-flight entertainment via the free Wifi. Overall, a Good experience with United."
Khuyết điểm: "flew delta on way down to liberia and they did not charge for any entertainment."